I bought Adobe Photoshop Elements 13 They sent me the one for Windows and I need the one for Macbook Pro!!!

The download that adobe sent me is for Windows. I have a Mac and I need the one for Macbook Pro. I have been looking for a contact with customer service and even the chat is not working. Help please! I haven't use the product they sent me

Please open link
Contact Customer Care
Then click on still need help, you will get the chat option

Similar Messages

  • I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1?

    I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1.  Why am I having this problem?

    You can check you Adobe account online to see if the serial number is registered under your account.  If not then your only option will likely be to contact Adobe Support directly thru chat to see if they can provide you with a/the serial number. For them to do so will require you being able to prove ownership.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I Bought Adobe Photoshop Elements 11

    I bought Adobe Photoshop Elements 11 & Adobe Premiere Elements 11 one year ago for windows. Can i use it on my new mac?

    yes, if you use the mac installation file(s).
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know wh

    I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    -and https://forums.adobe.com/thread/1572504
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Hi hello i bought adobe photoshop elements but when i typed my serial number in and push on install i get this  - 1 fatal error(s), 0 error(s) can tell me someone what i did wrong ?

    hi hello i bought adobe photoshop elements but when i typed my serial number in and push on install i get this  - 1 fatal error(s), 0 error(s) can tell me someone what i did wrong ?

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get my serial number?

    I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    -and https://forums.adobe.com/thread/1572504
    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    If you still need help...
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • I bought Adobe photoshop element , I have redemption code but I found nowhere to enter it

    I bought Adobe Photoshop element and have redemption code but I found nowhere to enter it

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Adobe Photoshop Elements 11 has ended up in my thrash and now will not open i transferred it back to

    Adobe Photoshop Elements 11 has ended up in my thrash and now will not open i transferred it back to applications but it will not open it says to re-install but I have lost the cd/dvd I do have the package with the serial no. can you please please help me

    You have a heap of work to do before you can reinstall it. NEVER try to get rid of PSE by putting it in the trash. You must use the uninstaller. By attempting to trash it you just made a big old mess for yourself.
    You will need to download and run this:
    http://www.adobe.com/support/contact/cs5clean.html
    Then go through your hard drive and manually dig out and trash all the bits you can find. Pay special attention to the library at the top of your hard drive>Application Support>Adobe.
    Once you successfully get that cleaned up, you can try reinstalling.
    You can download PSE 11 here, but you must follow the Very Important Instructions exactly, even when they don't seem to make much sense, or it won't work:
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

  • Attempting to reinstall Adobe Photoshop Elements on iMac with OS 10.7.5 after replacement of the HDD

    Attempting to reinstall Adobe Photoshop Elements on iMac with OS 10.7.5 after replacement of the HDD under iMac 1TB Seagate Hard Drive Replacement Program.
    Would appreciate any help navigating the installation failure message. THANKS!

    Thanks for your response! Here's the error message -
    "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

  • Can't install adobe photoshop elements on my new HP computer with windows 8

    Can't install adobe photoshop elements on my new HP computer with windows 8.

    Which version of PSE? Older versions are simply not compatible. Only 10 and 11 are.
    Mylenium

  • Hello, I am having a slight issue. When I opened my adobe photoshop elements 9, I received a message saying "This Application has requested the Runtime to terminate it in an unusual way." It then tells me to contact support, and I'm wondering what I shoul

    Hello, I am having a slight issue. When I opened my adobe photoshop elements 9, I received a message saying "This Application has requested the Runtime to terminate it in an unusual way." It then tells me to contact support, and I'm wondering what I should do. Thanks!

    Hi ,
    Do you remember if you  have installed some software prior to this issue?
    Delete programs you never use.
    If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause may be the disabled hardware drivers. You may narrow down the
    causes in Device Clean Boot.
    Device Clean Boot
    =================
    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.
    2. Expand "Sound, video and game controllers".
    3. Right click on your sound card and then click "Properties.
    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.
    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices
    such as video adapter are not available to be disabled.
    Tracy Cai
    TechNet Community Support

  • I have an Adobe Photoshop Elements 11 for Windows. I need a version for Apple. What to do?

    I have an Adobe Photoshop Elements 11 for Windows. I need a version for Apple. What to do?

    Hi Hans-Gunther, thanks for the information.
    Kind regards, Dick
    Op 8 jul. 2014, om 20:35 heeft hans-g. <[email protected]> het volgende geschreven:
    I have an Adobe Photoshop Elements 11 for Windows. I need a version for Apple. What to do?
    created by hans-g. in Downloading, Installing, Setting Up - View the full discussion
    Hello,
    it could be necessary to activate/deactivate please have a look there:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    After that - install from a disk, or? - please use Photoshop Elements Help/Install Photoshop Elements from a disk
    >>> http://helpx.adobe.com/photoshop-elements/getting-started/install-pse.html >> Install Adobe Photoshop Elements on Mac OS
    Hans-Günter
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6533299#6533299
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • I have installed Adobe Photoshop Elements 8 onto my computer.  I am able to open the Organizer in the Welcome Window but not the editor. why?

    I have installed Adobe Photoshop Elements 8 onto my computer.  I am able to open the Organizer in the Welcome Window but not the editor. why?

    The serial number will be on the disc case, not the outer box.  Find your serial number quickly

  • I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

    I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

    Yes, it works. Download the trial and see for yourself. Adobe never updates the system requirements after any version is released, so that is what was available last Sept. when PSE 13 was released.

  • Please tell me which Ipod dock adapter is compatible with the Ipod Classic 80GB?  They no longer make this particular Ipod and I need the right dock adapter for my Panasonic SC-HC25 stereo system I recently purchased.

    Please tell me which Ipod dock adapter is compatible with the Ipod Classic 80GB?  They no longer make this particular Ipod and I need the right dock adapter for my Panasonic SC-HC25 stereo system with universal dock for Ipod/Iphone I recently purchased.
    You can also send my answer to [email protected]
    Thanks in advance for all who will help.
    slovebk

    refer to this Apple support Article, on Universal Dock which retail at $59 at Apple store.
    http://support.apple.com/kb/HT1380
    Look through the compatible list chart and see which 80GB model are you using, either ID 9 or 10. you can order through Apple Online Store.
    Have a nice day!

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