I bought Adobe premiere 13 for mac and it says blank disc when I try to upload it. Why? and How do I fix this?

The premiere elements 13 and Photoshop elements 13 for Mac disc reads as blank when inserted for upload. I bought it at Staples. Now it won't upload.
Is there a reason for this? Is it a faulty disc or does it need to be activated somehow?

tarah
Some places sell the product with a redemption code and not the serial number. Then the user has to go through the procedure of getting the serial number from the
redemption code. Another factor is whether or not you purchased a Student Teacher version that may have come with a Product Code.
https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Serial number, Redemption, and Product codes | Student & Teacher Editions
Are you saying that you insert a disc marked specifically for Premiere Elements 13 Mac installation, and it opens to give you a blank disc?
When you write "for upload", do you mean insert disc for installation?
You can obtain tryout installation files from the following web site and insert your purchased serial number (if that is what you have) into them during installation.
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
Just make sure that you carry out the web page's "Note: Very Important Instructions" so that you do not get an Access Denied message.
We will be watching for your progress when you get a chance.
Thank you.
ATR

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