I bought an Adobe photoshop elements 12 and successfully installed. I failed to activate as it said I am offline whereas I am online. I tried offline activation but failed. Could someome help me? Thanks

Hi Agathe,
Please refer to the below link and follow the steps.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Thank you for posting on Adobe Forums.

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I bought the adobe photoshop elements 13 and adobe premiere elsements 13 in box in the store for my Mac; I've entered my 25 character product key - now I have been waiting for nearly an hour for something to happen with no luck. Ron

I bought the adobe photoshop elements 13 and adobe premiere elsements 13 in box in the store for my Mac;
I've entered my 25 character product key - now I have been waiting for nearly an hour for something to happen
with no luck. Has anyone else had this problem? I'm using MacBook Pro with Yosemite OS 10.10 etc. Help!
Ron in Fort Worth, TX

Also, Elements programs are not part of the Cloud
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Premiere Elements Forum http://forums.adobe.com/community/premiere_elements

Bought the Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 Student and Teacher Edition accidentally.

Hi,
I accidentally bought the Adobe Photoshop Elements 13 & Adobe Premiere Elements 13 Student and Teacher Edition. And as I am not currently neither a teacher nor student I wont pay for a pruduct I can't use. So my question is, how do cancel that purchase?

See if this helps:
https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

How do i find a serial number for adobe photoshop elements and adobe premiere that i purchased in a store?

i have bought adobe photoshop elements and adobe premiere elements in a bundle pack from a store and i cant find a serial code on the box that works so if someone could help me with that, that would be great!

Hi Michael,
Please refer the following help article on Find your serial number quickly
Hope this helps.
Please let us know in case of any problem.
Thanks and Regards,
Sumit Singh

Background Task on Adobe Photoshop Elements and Adobe Premiere Elements Organizer "hangs"

I recently upgraded my software from Elements 10 to Elements 12 and had a bit of trouble. Apparently both 10 and 12 have a way of launching an executable in the background which tends to get "stuck" on my system. I believe the problem may be related to the network configuration and software mix I live with, but I need to confirm my suspecions and find a way to control the problem. Here is what I know... I have always experienced a lot of problems using Elements with my NAS device which is a 1TB usb 2.0 connected disk system attached to my Linksys E3000 Router. When I got the router, the BIOS software did not correctly support NTFS file systems, but subsequent updates eventually made this possible if you formatted the removable drive on a system in NTFS, you could then hang it on the router and "see" the contents, serve them via Windows Media Player, or iTunes, etc., etc. from a computer atteched to the network, or via wirless directly off the router. I archived all my photos out on this file system and have successfully indexed it for use with Adobe Photoshop Elements and Adobe Premiere Elements Organizer, but... When I went to install Elements 12 software I tried to install it without first removing Elements 10, and on a system which had run Elements 10 since the last full reoboot. During the install of 12 under "shared services install" the installation process "Hung" on a background task with a name like "AdobeElementsAnalyzer.exe" which only shows up in Windows 7 task manager as a running process, not as a full program, but because the file was locked by the system, the install hung. I eventually figured out that I needed to start the install of Elements 12 software immediately after having rebooted so that this program was not present in the background, and succeeded in completing an install of Elements 12 on my Windows 7 X64 system. This system required a "special" software download for Premiere Elements, but not for Photoshop Elements which is only apparently avaliable under 32bit emulation mode. I finally got the "shared components" portion of the X64 Premiere Elements to complete an install, and then set about verifying the onversion/upgrade of the indexes to my photos and video stored out on the NAS. The same rogue task which prevented me from doing the install showed up agian, taking all the system resources away from my dual processor Intel chip and refusing to let go. I was forced to terminate it from the task manager. I strongly suspect that my "issues" are in part due to the extrordinary network latency imposed by the drive connection I'm using to index my photos and videos, and I'm looking for a better approach to using the editors against my master catalog of files, as well as figruing out just what I need to do to insure that all the files I have stored on the drive are accessible by the organizer when I need to pull a copy to work on.
A complication is that I have two "legacy" Windows XP systems on my network, a reasonably fast Windows Vista Business desktop, and the Windows 7 X64 processor system which is the most powerful system I have. The Windows file security enhancements to NTFS changed from XP, to Vista, to Windows 7, so files which get saved to the NAS disk inherit a variety of different levels of security under windows. I have occasionally gone to one of my old XP boxes and "wiped" the security settings by resetting everything via Windows XP. Because the NAS is so slow, this process can take several hours and must not be interrupted by attempts to do anything affecting the NAS by any of my other networked computers. To avoid problems with my photo archive, it makes sense to me to do all my editing on copies which have been extracted from the NAS archive and stored on the C: drive (boot drive) of my Win X64 system.
What I seriously need to know is this: When/If I define a "watched" portion of my file system, rather than taking the time to manually import every little change to my photo archives, can I expect the Photoshop Elements Organizer to work properly as long as everything stored on the NAS is stored via the same system which runs Elements with the same active "user" in control so that all the windows 7 file security settings putting stuff on the mapped NAS drive remain properly secured under Win 7 X64? Frankly I don't care if the files appear "read only" to every other system and identity on my network, but I do need to be able to "see" them. I have been able to view slide shows and movies stored on the NAS via both my networked iPad, my Apple TV, and using Samsung's funky android and Windows compatible software. Frankly, I doubt that Microsoft or Apple has full understanding and control of the environment where there is no host "server" other than the eprom based stuff my Linksys E3000 loads to emulate early Windows Media Management architecture, but I mange to get it to work as long as I don't try anything sophisticated with the file permissions. As a fall back, can I expect individual "imported" bits out on the NAS to remain stable if indexed and used only by the Elements Organizer running on my Win 7 X64 system?
I am seriously considering converting an old WinXP desktop into a UNIX box which could be configured as a "Server" for everything stored on the NAS and be done with my problems in return for the power required to run the server all the time so stuff is there when I need it. Any recommendations?
Message was edited by: [email protected]

Adobe hasn't said whether it officially supports PSE 7 on Windows 7. But reports are starting to trickle in that PSE 7 works fine on Windows 7 for most people, though a couple people have reported crashes. My PSE 7 seems to work fine, though I primarily use PSE 8 now. This is all very preliminary, and we'll learn more as more people post here.

I just bought a adobe photoshop elements 12 for windows in the store , why the serial number on the box is invalid ?

i just bought a adobe photoshop elements 12 for windows in the store , why the serial number on the box is invalid ?

Hi,
Does your serial number have 24 digits starting with 1057?
Note: Please don't quote your number as this is a public forum
If your number is not like that it may be a redemption code. See if the following helps.
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
If you need help in finding a serial number inside the box, please see here
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you still need help, then you will have to contact Adobe. Look at the end of the page I first gave and you should see "Still need help" - click on that.
Good luck
Brian

Im trying to re-install Adobe photoshop elements and it says failure to install

I would like to say that your customer Service is the absolute worst I have ever spoken to... I am having trouble re-installing my photoshop elements 4.0 on my computer. I just used it yesterday and went to re-install it today because my computer had to be restored to factory settings. I waited 10 min and the phone hung up on me. I called back and waited 30 min and then hung up because it was taking so long. Then called back, complained to the first rep, he transferred me to another rep who transferred me and I waited 52 min for a CSR to tell me that I need to go to forums.com. This is terrible..what is there job if they are just referring people to a forum. I would love to download 12.0 at some point but I do not have the funds at this time and the 4.0 will get the job done, but it will not let me download. I need this asap for my job. I am wasting valuable time from my job and kids w/ computer problems.
Thanks
Jessica Bush

Duplicate post:
Im trying to re-install Adobe photoshop elements and it says failure to install

I use Adobe Photoshop Elements and Adobe Bridge. Do these come in a package together?

I'm going to update my current set up. I use Adobe Photoshop Elements and Adobe Bridge. Do these come in a package together? What would be the best way to go about this upgrade?

Bridge comes with Photoshop but not with Elements.

Am new to mac. Just purchased downloaded adobe photoshop elements and in order to open it, it wants a serial number. I downloaded it, so I don't have a redemtion number or a serial number. Obviously I am missing something; however I really do want to t

Am new to Mac. Downloaded Adobe Photoshop Elements and am trying to open it but they want a redemption code and a serial number. Since I downloaded it I don't have either of those but apparently I am missing something because I can't use it unless I enter that info and I don't know where to find it. Can you please help me figure this out. If I purchased the software I would have the serial number but as I said, I purchased and downloaded. Marianne

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install b

I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install but it thinks I have a pirate copy. What can I do?

If you click the link in my first post in this thread, then click "still need help? Contact us" it takes you to a page that looks exactly like the page where you started, but isn't. Select PSE for the program you want help with, click "Activation and Signing In" for the problem area and you will see this:
The gray area below the blue bar is a link to start a chat.

Do you need to uninstall Adobe Photoshop Elements 11 before installing Elements 12?

Is it best to uninstall Adobe Photoshop Elements 11 before installing Elements 12 or not?
If so, how do you save and transfer all Albums, Folders and Tags?
If not, do they transfer automatically?
Thanks,
RJCarter

Moving this discussion to the Photoshop Elements forum.

Is it safe to uninstall Adobe Photoshop Elements 10 after installing Adobe Photoshop Elements 12?

Is it safe to uninstall Adobe Photoshop Elements 10 after installing Adobe Photoshop Elements 12? I just upgraded from 10 to 12 and wanted to know if it is safe or if there would be any issues with uninstalling and removing Adobe Photoshop Elements 10.

Yes you can, if you are happy with the way PSE12 is running.
However both apps will happily co-exist, and there is no duplication as both use the same images on your hard drive.
PSE10 also has some features now removed from PSE12 as Adobe transitions towards 64 bit applications. See my PSE12 first look link:
http://forums.adobe.com/message/5709296?tstart=0

Can Adobe Photoshop Elements 10 be installed on my iPad 2?

Can Adobe Photoshop Elements 10 be installed on my iPad 2?
Jim Timble

Sorry, Photoshop elements is a program for Windows or Mac so it will not run on your iPad. There are some Adobe apps on iPad, and iPhone such as PSexpress and Revel that can edit photos.

Wacom Bamboo Tablet with Adobe Photoshop Elements 8.0 install on Newly bought Windows 8.1 laptop

So I bought a Wacom bamboo tablet a while back when I had windows 7, which it came with Adobe Photoshop 8 on a CD with product code. I upgraded and bought a new laptop with windows 8 and no CD drive. While I managed to re download the things needed to make my tablet work from their site, I realized I can't download Adobe elements 8 for my laptop because of two things:
1) I have no CD drive
2) Adobe Photoshop Elements 8.0 seems to only be for windows 7 and under.
My question is Is there any way for me to get this back on my laptop or am I out of luck in that department? I'm not quite sure I can manage the money to purchase the newer Elements for windows 8. Is it hopeless for me to work with this program again?

You can try this version of pse 8 from the adobe site:
Download Photoshop Elements products | 9, 8, 7
As far i know know, pse 8 should work on windows 8.1

How can I transfer older licenses - Adobe Photoshop Elements and Adobe Premiere ( 9,10 or 11 ) to daughter's computer ?

So she can use at home to learn ?
I am using Ver 12 and my non profit has multiple licenses Premiere Pro CC
The Seller said " I bought it ( Photoshop Elements and Premiere Elements ) and upgraded to the next version. It was installed once so it is like new. "
Any problems in transferring both older licenses to my daughter ?

It is not clear to me what the situation is as far as who owns what, but if the older versions were used to purchase upgrades to the newer versions then whoever owns the newer versions probably doesn't want to give up the licenses to the older versions because they will lose the ability to reinstall if they no longer own the versions that qualified them for the upgrade.
As far as transferring licenses goes, see the following:
Transfer an Adobe product license

I bought an Adobe photoshop elements 12 and successfully installed. I failed to activate as it said I am offline whereas I am online. I tried offline activation but failed. Could someome help me? Thanks

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