I bought an album and one of the songs did not download completely.  It shows that the song is 3:17 seconds but only got 40 secs. of it.  How can i get the rest of the song back?

I bought an album from itunes and one of the songs did not download completely.  It shows in the player that it is 3:17 but only plays for 40 secs.  How can i get the entire song back?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

Similar Messages

  • I just bought music on my iTunes account and the files did not download completely. The songs play for a minute or so then skips to next song.

    I just bought music on my iTunes account and the files did not download completely. The songs play for a minute or so then skips to next song

    If you live in a Region that allows re-downloading Music... Delete the Song and re-download it...
    Download Past Purchases
    http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • TS3297 I purchased an album and some of the songs did not download completely. How can i fix this?

    I purchased an album and some of the songs did not download completely. How can I fix this?

    I have the EXACT issue as Hatchs88 and the response doesn't help. I found a 3 of 4 missing songs as "song".tmp file in the music directory but I can't do anything here... The iTunes store just says purchased and it doesn't the songs show up in the purchased list either. What's funny is that I was able to download on an iPod touch but I cant get it on my PC...

  • HT1725 my recent itunes songs did not download completely. How do I redownload them?

    my recent itunes songs did not download completely. How do I redownload them?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • My song did not download completely

    i downloaded romans revenge,and paid all the money i needed to for it.then later everytime i try to listin to the song on itunes,or my ipod shuffle,it dosent play the whole thing.it only plays abou 2 minutesand 55 seconds and its supposed to play 4 minutes and 36 seconds.how do i get it to play the whole song????

    So, I guess you found out that the song does not play completely in iTunes (on your computer) either?
    To re-download a song already purchased (even a song purchased years ago), click on iTunes Store in the iTunes sidebar (left side of screen).  Make sure you are currently logged in using the same Apple ID used when you made the purchase.  On the MAIN (home) iTunes Store screen, look to the right under Quick Links; click Purchased there.
    Click on Music (on the Purchased screen).  Find that song there (organized by artist), so that it is shown to the right.  If that song is shown there, the iTunes Store knows you bought the song, and you will be able to download it again.  However, if the button to the far right of the song says "Downloaded," iTunes thinks you already have it, so you won't be able to re-download it, unless you delete the song from your iTunes library on your computer.
    So (remember how you got there and) go to your Music library (click on Music in the iTunes sidebar under LIBRARY).  Find that song in your Music library, and select it (make sure you only highlight that one song).  Hit the delete key.  iTunes will ask you to confirm you want to delete it, and then ask if you want to move the song file to the Trash, which you DO want to do.
    NOW, go back to that Purchased screen.  The button that previously said "Downloaded" should now be a "cloud" symbol with a downward arrow.  Click that, and the song will be downloaded again. 
    IF the new download also has this problem, then that song file may have a problem in the iTunes Store itself.  In that case, you should contact Apple's iTunes Store customer support and tell them about the problem, starting here
    http://www.apple.com/support/itunes/contact/
    (Try using the Express Lane button)
    If they can't fix this problem right away, they will probably offer to refund your payment.

  • TS1424 I downloaded an album, and the download was interrupted. I went back and completed the download, but several songs did not download completely - they only have about half the song, and then it starts to play the next song.  How do I recover the res

    I downloaded an album, and the download was interrupted.  I went to the Store and completed the download, but several songs now appear as partial copies - they end ~ half way through.  Is there any way to complete the download?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT201272 if the song did not download completely, how do you re-download it?

    I was downloading a song and i lost my internet connection.  Since that happened the song says its downloaded but it actually cuts off in the middle of the song.  Does anyone know how to start a download over on a laptop? Thanks

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • TS1362 I purchased an album from itunes and a song in the middle of the album did not download completely. So, the song obviously cannot be transferred to my ipod because the file cannot be converted. What can i do?

    I purchased an album from itunes, and a song in the middle did not download completely. All the others did. So, I obviously could not transfer that song to my ipod because the file could not be converted. What can I do?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • HT201272 I bought an album and several songs did not download

    Bought an album and several songs did not download, yet itunes shows they did. I have searched for them but I cannot for the life of me figure out where they could have downloaded to. Tried to see if a way to re download them, but I haven't found it yet.

    Welcome to the Apple Community.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • I bought a mac air retina to replace a mac pro. How can I get all files of the back up and copy them to the new mac?

    I bought a mac air retina to replace a mac pro. How can I get all files of the back up and copy them to the new mac?

    Mail window may be in the Full Screen mode.
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  • HT1725 I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.

    I bought an album and one of the songs won't download. It says that the file may be corrupt and to 'check available downloads' from the store menu.

    Hi Stimulator7
    You may find some helpful information in the following link:
    http://www.apple.com/support/itunes/store/lostmusic/
    If not use the contact us link at the bottom of the page.
    Hope this helps
    J.C

  • I bought an album and some of the songs did not download for the full length, but others did. why? and how do i fix it?

    i bought an album from the itunes store and some of the songs did not download the whole length... why? and how do i fix this?

    Delete the incomplete tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
    Are the incomplete tracks ones that you had previewed before purchasing the album? If so there may be a bug that needs reporting. See this recent post which explains why I ask the question...
    tt2

  • TS1717 I just downloaded a song and it only plays the first 50 seconds and then moves to the next song in the list. How can I get it to play the rest of the song?

    I just downloaded a song and it only plays the first 50 seconds and then moves to the next song in the list. How can I get it to play the rest of the song?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • I visited the USA and bought an Apple iPhone 4 5.1.1, the latest model.  I would like to unlock it and use in my country.  How can I get it unlocked so the I can use my local micro sim card?  What info about it do you need to assist me in unlocking it?

    I visited the USA and bought an Apple iPhone 4 5.1.1, the latest model.  I would like to unlock it and use in my country.  How can I get it unlocked so the I can use my local micro sim card?  What info about it do you need to assist me in unlocking it?

    Contact the original cellular provider, as they are the only ones that can provide unlocking.

  • I tried to download a Cisco webex application.  The app did not download and I also can't open the app.  The problem is that I can't get the webex screen to close, it is stuck open and I can't get back to the app home page!

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