I bought an album and some of the songs do not play all the way through. How can this be fixed or how can I get my money back?

I bought an album and some of the songs do not play all the way through. I would like help fixing this issue or my money back.

How to report an issue with Your iTunes Store purchase

Similar Messages

  • I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?

    I purchased a song a few days ago and downloaded the whole song and the song will not play all the way through it only plays 23 seconds. How do I fix this problem?

    Thanks for this post. It corrected my similar issue. Note that you need to exit from/re-enter iTunes after deleting the song from your Purchased list.

  • TS1424 I downloaded an album and three of the songs won't play all the way through.  How can I re-download those songs?

    I downloaded an album and 3 of the songs won't play all the way through they cut out part way through and jump to another song.  How can I re-download those 3 songs?

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I downloaded an album on my iTunes on my Mac but some of the songs won't play all the way through.  It is almost as if it didn't download the entire songs.  How can I fix this?

    I downloaded the Mumfor & Sons album in my iTunes store.  All the songs are there but in a handful of the songs, they cut off at the end of them.  It is almost as if the last 30 seconds or so were never downloaded.  I tried to check for things that were not downloaded yet and it says that everything is downloaded.  I have no idea howt o get the rest of the songs to play.

    If just some of the tracks on the album are doing that, that suggests those tracks are damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • TS3297 I downladed an album and one of the songs won't play all the way through. How can I re-download/replace that particular song?

    I have one song off the album that shows the full 2:38 length of the song but when it hits about 35 seconds in it skips to the next song. Glitch in the download? How can I replace that particular song?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Just bought an album, and 3 of 22 songs did not download OR fail...

    I purchased John Mayer's - Where the Light Is album today on my touch for $13.99 using the album price button. All 22 songs were queued up to download, and all said that they finished successfully. However, only 19 songs appear under John Mayer in the artist view.
    I hooked up my Touch to my PC and iTunes to see if that would grab the last 3 songs, but it did not. Those three do not show up in my purchased songs, either, but I know I will receive a statement from iTunes in a day or two listing $13.99 for the entire album which I did not receive.
    Who do I contact or what can I do about this?

    The songs it missed seem random in order:
    Free Fallin' (live)
    Vultures (live)
    Gravity (live)

  • What remedy might there be when I download music, an entire album, and a few of the songs do not play all of the way through.  They go so far and then jump to the next song.

    not sure if I'm doing this right...am I online with the community?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • TS1424 Purchased an album one or more records does not play all the way through. A 13 minute track only plays for the first 3.05 minutes and then stops and the program locks up. Larry

    I just purchased a album and one or more of the tracks does not play all the way through. One track which is a 13 minute track will only play for the first 3 minutes. Larry

    Delete the songs from your iTunes library and redownload them by clicking "Purchased", under Quick Links at the top right of the iTunes store.
    Download past purchases:
    http://support.apple.com/kb/HT2519
    If this doesn't work contact iTunes support here:
    http://www.apple.com/support/itunes/contact/

  • HT1725 can I delete an album from my computer and re-download from my purchases? I bought an album and some of the songs only play partof the way through and some won't play at all. One of them says this computer is not authorized to play this trac.

    can I delete an album from my computer and re-download from my purchases? I bought an album and some of the songs only play partof the way through and some won't play at all. One of them says this computer is not authorized to play this trac.

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks only from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to restart iTunes. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • I just bought an album and some of the songs are only playing 3 seconds of a 4 minute song. What do i do?

    I just bought an album and some of the songs are only playing 3 seconds of a 4 minute song. what do i do?

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT1349 I bought an album and some of the songs came up as separate songs and not in an album list.  How do I fix this?

    I bought an album and some of the songs came up as separate songs and not in an album list.  How do I fix this?

    Downloading past purchases from the App Store ... - Support - Apple

  • HT1725 I bought an album and some of the songs didnt download all the way and then said i need to repurchase it how do i get the songs with out repurchasing it??

    I bought an album and some songs didnt download and there wanting me to re but then help me?

    Downloading past purchases from the App Store ... - Support - Apple

  • TS3297 I have purchased and downloaded an album.  Some of the songs do not play.  How can I troubleshoot

    I purchased an album.  Some of the songs do not play.  How do I troubleshoot?

    Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • 4 albums purchased from iTunes yesterday have songs not playing all the way through. They play for a period of time and skip to the next song. Everytime they are played. Can anyone help?

    Some songs I purchased last night are not playing all the way through. Several songs from the 4 albums I purchased play for a period of time then just skip to the next song. The songs that do this, do it everytime they are played at the exact same spot. The songs that are affected skip to the next on iTunes on my PC which is updated to the most current iTunes and my 160gb iPod classic. Everytime they are played at the exact same spot. However on my other device, iPhone 4s all songs play just fine. I have almost 7,000 songs on my iPod and this has never happened before and I have played it awhile since downloading those albums yesterday. This is only happening with the albums purchased yesterday. Can anyone help me figure out what is wrong?

    I'm having the same issue with a few songs I just downloaded. It skips randomly in the middle of the song.

  • I bought an album and only got 3 out of 28 tracks from it. I payed full price for it. How can that be? I

    I bought an album and only got 3 out of 28 tracks from it. I payed full price for it. How can that be?

    Try redownloading them:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Next contact iTunes:
    https://expresslane.apple.com/Issues.action

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