I bought an app which was free. To get the full version I then paid for it. I used it for months and now it's saying I have not got the full version and I no longer have access to the full app like I used to.
I bought an app which was free. To get the full version I then paid for it. I used it for months and now it's saying I have not got the full version and I no longer have access to the full app like I used to.
Try contacting the app support of the particular app your using.
Most apps have an app support button on their app page within itunes.
If they wont reply within a reasonable amount of time and you feel like the particular app developer has cheated you, bring the issue forward to apple care.
Note that app developer have their own customer support.
Similar Messages
-
my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!
If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808
-
....desperating trying to install itunes 10.7, but it asked me to install Mac OS X 10.6.8. I did, but then it said that I needed to install Java for Mac OS x 10.6. I did that and now it keeps saying 'this update requires Mac OS X version 10.6??
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s MobileMe service; fees and
terms apply.
Actually, you cannot download Snow Leopard. You downloaded a Snow Leopard updater. -
I created an image in Photoshop and saved it as the PSD file. Now when I try and open it it says it is not compatible with my version. How could this be when I created it in this version?
That depends on why it won't open. Most of the time it means the file is corrupted and unlikely to be recovered. If you saved it right after adding or copying a LOT of layers - then it might just be the layer limit and we can attempt to recover it.
-
I just got an IPhone today and I went into the App Store to create an Apple ID and I accidentally entered the wrong birthdate and now it is saying I do not meet the minimum age requirement. How can I fix this and finally create my Apple ID?
Try this article: http://support.apple.com/kb/ht1918
If that doesn't work and you have not verified your email address, you may still be able to use it to create an Apple ID. Just start from scratch. -
TS1702 I had to change my password and now my iphone says it does not recognize it
I had to change my password and now my iphone says it does not recognize it...
Hello KaitlinHertz3,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Log in to your email provider's website to ensure that the account is active and the password is correct.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
Have a nice day,
Mario -
I have deleted it from both my iTunes and iPhone.
Of course. If your country supports iTunes in the Cloud, you can redownload the app for free, because the developer made it paid after you got the app, so now you can download it free of charge. On the phone, go to App Store > Updates > Purchased, and download the app.
You will only have to pay if the developer decided to make it paid alongside a major update of the app, which is not usual -
Since downloading the ios5.1.1, my ipod touch has been erased of all my songs and downloads. I have tried to sync it again and again but it wont sync with my laptop or my wifes. I havnt done anything different to what it sadi on the screen. I am not a happy chap ias i have over 300 songs and games which i have purchased. Can you please shed some light on this problem.
Many thanks
C cordall.Connect in recovery mode and set it up as new device, explained here iOS: Unable to update or restore and
How to back up your data and set up as a new device
Music and apps bought in iTunes can be downloaded again for free:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Hi there everyone I have had to store my iTunes library on an external WD 1tb hard drive,
Problem is I've just bought apple tv and can't stream my iTunes library from my external hard drive, i have to keep copying what things I need to watch or listen to to iTunes and then stream it that way and it's very time consuming, please excuse my ignorance, but is there a way around thisAs per the question, really...
"My Apple TV (1st Gen) will not synch with iTunes on my Laptop"
There's no error messages
Only the films i've bought on my AppleTV appear on my AppleTV
It's been synching for over 4 hours and hasnt got past the first film and the progress bar is not moving
David -
Please give the direction?
You won't be able to add a rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I just got my computer working again after six months of it being down. I have had it for almost five years and it has been synced with my iPhone as well. I'm trying to re-sync it now but it won't transfer purchases I've made from iTunes on my iPhone and wants me to authorize my computer. I try, and then it tells me my account is already on 5 computers (it is NOT) and that this computer cannot be authorized. HOW do I fix this???
Log in to iTunes, go to "view your account info" on the itunes store, deauthorise all five, (Please Note: this can only be done Once every 12 months) and then re-authorize your current Computers one at a time.
Authorise / Deauthorise About
http://support.apple.com/kb/HT1420 -
TS4006 what if i have not got my ipod how do i find it ?
what if i have not got my ipod how do i find it ?
Welcome to the Apple Community.
Log into your iCloud account at iCloud.com and use the 'find my phone' feature, assuming you have it turned on. -
Hi All, i recently done a back up and update & restore, but ive lost my notes, my text messages and my reminders and notes on the calender, i also have lost the data i had in an app which was very important to me. Please Please help me, i,m total novice.
I did this back up because i was instructed by my service provider. This was supposed to sort out my losing connection problem, which it didn't, it instead gave me a new problem. If there is anyone out there who can help me to retrieve my lost information i would appreciate it.
Thank You in advance.You should be syncing your contacts with an app on your computer or cloud service (iCloud, Gmail, Yahoo, etc), and not relying on a backup. If you haven't been doing this, start now and then restore your old backup. You will then be able to sync the new contacts back into the phone. However, you will lose all messages, etc newer thant the backup.
-
I brought iPad for my nephew logged in with my id and download iWork's which was free. Now as it was against my id I deleted the app and changed default I'd as his, now I try to install iWork's it is asking for payment though iWork's is free on this ipad.
That's because the free apps are already registered to your Apple ID. You can't use them with another Apple ID.
-
I have adobe CS6 on my old hard drive and i wish to transfer it over to my new hard drive. I no longer have the disc which it came on. How do I do this? also i have only ever put a single copy on a laptop and it is alowed 2........if that matters.
deactivate (help>deactivate) on your old hd.
then install using the installation file(s) and your serial number.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.
Maybe you are looking for
-
New drives that would work in my ENVY Phoenix 810
Hello,I am looking to add a new harddrive and a ssd drive to my ENVY Phoenix 810qe Desktop,Anybody have any experience with this can tell me what I need to do? I would like to know what brand drives I should get, also any brackets and screws I would
-
Can't add dip to black to a clip
I have created 3 different sequences, and placed a clip into each one. I went into #s 1 and 2, and added a dip to black transition to the end of the clip in each. When I went to #3, I was unable to add the dip to the clip in there. Dragging the trans
-
After update iCloud 1.0.1 control panel iTunes en Outlook 2010 freezes. What can I do?
-
IMac 21.5 inch mid 2010 the beach ball comes out and won't let me do anything
As soon as I login to my iMac, the beachball comes out and won't let me do anything. I can't even force quit or shut down computer.
-
Possible Upgrade Options to Photoshop CS6
I have the Design Premium Creative Suite latest version, and the latest Lightroom. I want to retain the use of the CS programs but the current versions will be sufficient except for Photoshop and Lightroom. At this point and in the future I will onl