I bought creative suite cs6 design standard student and teacher edition and the download did not work properly - files appear incomplete/ or damaged - none of the program items work at all. File size for installation seems very small for a product of this
I bought creative suite cs6 standard student and teacher edition and the download did not work properly - files appear incomplete/ or damaged. File size seems very small for a product of this size. Can you assist with download issue or provision of software ?
Lalalaladog where did you download CS6 from? I would recommend downloading the installation files for Creative Suite 6 Design Standard at Download CS6 products
Similar Messages
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I am trying to purchase Creative Suite CS6 Design Standard. I own a Max OSX. I live in Germany. When I try to order for Germany, it gives me only an option for Windows, not Mac. How can I order?
In Germany no telephone number nor web chat is available. Searching on the Adobe site tells me that this forum is the only avialable means to ask consumer questions. I am giving up and ordering from elsewhere.
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Is Adobe Creative Suite 6 Design standard student version
Is Adobe Creative Suite 6 Design Standard student version compatible with Windows Vista ? On the back it says XP and Windows 7. Vista is the system between so I am assuming it will be but is it?
Short answer is no.
Long answer is that you may be able to run it in Vista, and I'm sure that many users do so successfully, but Adobe does not officially support that operating system for CS6. -
I have a serial number and downloaded the normal install packages for CS6. Using my serial number failed. I wonder if this is because I only have a serial number for an educational version.
Serial number failures have nothing to do with edu vs. commercial packages. Once you have the serial number from your redemption code, the technical prerequisites are the same. At best you may have downloaded an installer that is for a different region and uses a different serial number range, but that's a different matter entirely. Either way, contact serial number support via web chat to sort out the issue.
Mylenium -
The computer repair shop destroyed my old computer when they attempted to replace the fan. They tell me the motherboard is shot and they are buying me a new computer. I need to know how to reinstall on the new computer the Adobe Creative Suite 6 Design Standard Student and Teacher edition that was loaded on the now broken computer.
Thanks!Hi Jeff
Thanks for getting back to me. I am not sure if you understood my
situation. What I needed was to contact Adobe customer support so that they
could deactivate the CS6 on my broken computer. The problem I had, and you
might want to address this as part of Adobe customer service moving
forward, is that there is no way to contact customer service for issues
with CS6. The only support option allowed on your website is to post a
question in the Forum.
If you follow the link you sent me to Adobe customer service, and believe
me I did, you will be taken to a page that will ask you for some
information about your product first. Once you go thru the series of
questions and windows, you reach a page that tells you that your only
support option is the Forum. It will literally not allow you to initiate a
chat session!
I finally found that their is a small statement at the bottom of the page
from your company president saying that customer service is important to
him and to let him know how Adobe is doing. By clicking on that link I was
able to send an email and within a few hours a customer service rep named,
Sandeep Singh, responded to me and told me that he had increased my
activation count so that I could reload CS6 on my new computer.
Given that the average computer lasts 3 to 6 years and that Adobe products
are quite expensive, their should be some way for your customers to contact
customer service directly without the need to navigate through a system
designed to make it nearly impossible to contact someone. This kind of
support should be available for at least as long as one might reasonably be
expected to use your product, say 5 years.
In contrast to this difficult experience, I also contacted Microsoft
yesterday for help with transferring software from my broken computer to
the replacement. It was extremely easy! I went to their customer service
site answered a few questions and was presented with the option of either
chatting with a rep or having one call me. I chose call and withing 5
minutes someone called me and helped me with my issue. They even sent me an
email confirming the resolution with a case number.
This process has really made me wonder why Adobe has chosen to offer such
limited and deliberately difficult customer service. I hope these comments
can help you address these issues internally so that Adobe can improve its
customer service experience.
Best,
Steve
On Thu, Oct 9, 2014 at 3:39 PM, Jeff A Wright <[email protected]> -
About a year ago I purchased the student addition of the Adobe Creative suite 6 Design Standard and just recently purchased an additional computer for my home. Can I use the same disc that I previously purchased to download the program?
Yes, as long as the machine meets the system requirements for the software you can install and activate it. Your license allows you to have the software installed and activated on two machines.
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I have had adobe creative suit 6 design standard for 2 years and all of the sudden it would not open. I do not have the windows disc anymore however i still have the product code, number and serial number. is there anyway to get my photoshop back?
uninstall, clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
for the installation file(s):
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I have bought and been using the 'Adobe Creative Suite 6 Design Standard'.
How do i move this from one laptop, to another laptop?
I require this for uni, and am struggling to move it across!
If you can help that would be greatHi 7717arrow,
Please use the below link to download CS6 Design standard on the new machine.
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Use the same serial no. to activate the product.
Thanks -
Hi, purchased 'Creative suite 6 Design Standard' with my macbook. Now looking to get After Effects but it is cheaper to buy the whole Creative Cloud in a bundle buying as a student than it is to buy After Effects on its own.
Will I encounter any problems with having two versions of illustrator, photoshop and indesign?
ThanksHi desousa403,
Yes you can use both CS6 and CC.
See - http://blogs.adobe.com/vikrant/2013/09/can-i-install-both-cs6-and-cc-apps-on-my-computer/
^Ani -
Made Payment for Adobe Creative Suite 6 Design Standard, Can't download or get serial!
Hi,
I just ordered the Adobe Creative Suite 6 Design Standard from the Adobe India Webstore.
http://shop.adobe.com/store/adbehap/en_IN/DisplayProductDetailsPage/ThemeID.25225600/produ ctID.247436900
The Payment has gone through and I have a order number. But I am not able to find the download option and the serial number for the software.
I have not received any email from Adobe after the payment and it's not showing up in My recent orders or My order history.
I contacted the email given on the payment support page ([email protected]) with the order details but it's bouncing back.
So I called the Adobe Customer Service at 0124-4003810 and 000-800-440-1751 and it's saying they they don't support CS6!
Can anyone from Adobe please help?check for your serial number here, https://www.adobe.com/account.html
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
My iMac has a well-installed Creative Suite 6 Design Standard. I have a valid serial (purchased it) and it works fine. Every couple of months though the Adobe Application Manager pops up and asks me wether I want to continue the test-period or if I am willing to enter the serial number. So I dig into my papers and get the serial number out ... it is accepted every time and works fine then. But after some time - there we go again: I have to enter the number.
I faced this issue a while ago and read that it was recommended to update the Application Manger - which I did. But ... still being bothered by these kinds of questions from time to time.
What can I do?
Information
27" iMac with Mac OS X 10.6.8 (it is not possible to update the OS --- this is the reason why I am running CS6)
Creative Suite 6 Design Standard for MacYou can choose to get the product activated offline: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Activate your software offline
Please refer to :
Sign in, activation, or connection errors | CS5.5 and later
Re: Mac OSX Photoshop CS6 keep asking for serial number
Re: Photoshop CS6, non Creative Cloud, keeps asking me to register
Hope these help you.
Regards
Rajshree -
Hello everyone!
I own a creative suite 6 design standard (CS6) for a Windows system laptop, which was purchased online. I would like to know if that same suite can be transferred to a Mac OS system. I'm planning on buying a MacBook pro and would really appreciate it if I didn't have to buy a another creative suite...
Thank you very much for your time!Your Windows version/license cannot be used on a Mac unless possibly if you install Windows emulation software. However, since it is the most recent release version you can request a platform swap. See the following page for more information:
Order product | Platform, language swap -
I purchased Creative Suite 6 Design Standard for windows, but I now have a MacBook, how can I download it onto my Mac - please tell me I don't need to spend another £1000!!
Change product platform or language
You can swap languages/platforms for a latest version product (CS6 only) if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
Alternative: If you wish to continue using the software on the Windows machine as well then your only recourse without buying again would be to install a Windows emulator on the Mac so that it has the rght environment to install in -
Need to re-download Creative Suite 6 Design Standard, FOR MAC (not Windows)
How do I re-download Creative Suite 6 Design Standard, FOR MAC?
JayCS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html -
Special offer for Adobe Creative Suite 6 Design Standard Win PL or EN in Poland
I would like to buy a box version of Adobe Creative Suite 6 Design Standard Win PL or EN in Poland. I found the special offer for purchasing this product but I would like to know whether the time of promotion is still valid. It isn't a problem with buying it but with time of promotion. If I buy this product, will the activation key be still valid.
check for your serial number here, https://www.adobe.com/account.html
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
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