I bought osx lion by mistake. How can I get a refund?

I was waiting desperately for OSX Mountain Lion, which was anounced for july. I went to the App store on july 2nd, I looked for Lion in the search tab, I did find an OSX Lion and I clicked BUY. It started download, but never got even 10% because of my internet connection bandwidth. Then I realized that my Macbook Air, which I bought on Dec 2011, had OSX Lion 10.7.4 already installed. How can I return this purchase and get a refund?

Open iTunes (Mac) and go to the top right and click on your email. Sign in and navigate to Purchase History > click see all > Click on report a problem > Find the purchase for OS X Lion > Click report a problem and tell Apple what happened and they should help you out. I've gotten a store credit before but its a one time acceptation. I hope this helps!

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