I bought the adobe photoshop elements 13 and adobe premiere elsements 13 in box in the store for my Mac;  I've entered my 25 character product key - now I have been waiting for nearly an hour for something to happen with no luck. Ron

I bought the adobe photoshop elements 13 and adobe premiere elsements 13 in box in the store for my Mac; 
I've entered my 25 character product key - now I have been waiting for nearly an hour for something to happen
with no luck. Has anyone else had this problem?  I'm using MacBook Pro with Yosemite OS 10.10 etc. Help!
Ron in Fort Worth, TX

Also, Elements programs are not part of the Cloud
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Premiere Elements Forum http://forums.adobe.com/community/premiere_elements

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    Hi Michael,
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          From: Barbara B. <[email protected]>
    To: Brad Simmons <[email protected]>
    Sent: Thursday, April 30, 2015 3:17 PM
    Subject:  Adobe Photoshop Elements editor quit unexpectedly whenever I apply a filter to a pic   Mac OS X Yosemite 10.10.3 and Elements 11.
    Adobe Photoshop Elements editor quit unexpectedly whenever I apply a filter to a pic   Mac OS X Yosemite 10.10.3 and Elements 11.
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    Im trying to re-install Adobe photoshop elements and it says failure to install

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