I bought the upgrade to Creative Suite 6 Standard, but during the installation I receive the message that the serial number of my previous version (CS 5.5) is uncorrect.

I bought the upgrade to Creative Suite 6 Standard, and the installation system asks me the serial number of my previous version (CS 5.5). I insert it, but it tells me it is uncorrect.
The machine where I'm trying to install the Creative Suite Standard CS 6 uses Windows 8 and no Adobe programs are installed here. When I bought the Creative Standard CS 5.5 I registered it for Mac platform, but I have also a serial number for Windows and it doesn't work.
I tried to register a new product in my Adobe account, using the Windows Serial number that I received when I bought CS 5.5, but it doesn't work.
Thank you.

Yes, I have a TLP license, so which kind of upgrade should I buy?
I'm an Italian user and I would prefer to contact support by web chat but I can't find it in the website, please can you help me? Thank you, I'm desperate!

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