I buy extension from adobe online, i installed it correctly but then the extension menu was greyed out and i can't click it. Some help please.

I buy extension from adobe online, i installed it correctly but then the extension menu was greyed out and i can't click it. Some help please.

hello ptbruce, you probably only selected to open (not save) the video which will download it into windows temporary folder where it gets deleted again after it has been used. <br>you could try to right-click the entry in the firefox download manager and copy the link of the source file and try if you can download it through this url again. otherwise you'll have to contact the vendor of the video to find a solution...

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