I can not connect to I tunes because it is locked with a passcode. How do I get around this?

My IPod charges and turns on but all it does is show the connector with the an arrow pointing at Itunes.

Connect the iPod to your syncing computer and restore via iTunes. If iTunes asks for the passcode and you can't enter it, place the iPod in recovery mode and then restore the iPod.  For recovery mode see:
iPhone and iPod touch: Unable to update or restoreiPhone and iPod touch: Unable to update or restore

Similar Messages

  • After itunes installation an error message is shown, (itunes could not connect to the iphone, because it is locked with a passcode, you must enter your passcode on your iphone before it can be used with itunes)

    after itunes installation an error message is shown, (itunes could not connect to the iphone, because it is locked with a passcode, you must enter your passcode on your iphone before it can be used with itunes)

    Hi ..
    Follow the instructions here >  iOS: Forgotten passcode or device disabled after entering wrong passcode

  • HT1212 I got the message copied below in iTunes but I still need to keep my pics and videos. "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

    I got the message copied below in iTunes but I still need to keep my pics and videos. Passcode has been wrongly entered 100 times by my little chiled. Is it possible to still keep the data?
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

    PHONE LOCKED
    If your phone is locked because you have incorrectly entered the unlock passcode too many times then follow the steps in this article http://support.apple.com/kb/ht1212

  • I try to connect to iTunes and it comes up with a box saying "iTunes could not connect to the iPad because it is locked with a passcode. you must enter your code on the iPad before it can be used with iTunes", but i cant enter the code on the iPad

    I try to connect to iTunes and it comes up with a box saying "iTunes could not connect to the iPad because it is locked with a passcode. you must enter your code on the iPad before it can be used with iTunes", but i cant enter the code on the iPad because it is saying "connect to iTunes". Can anybody help?? It is on the new iPad.

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.

  • Got a itouch on ebay and it says ipod is disabled and i connect to my computer itunes it tells me itunes could not connect to the ipod because it is LOCKED with a passcode you must enter passcode on ipod before it can be used with itunes. I asked people I

    got a itouch on ebay and it says ipod is disabled and i connect to my computer itunes it tells me itunes could not connect to the ipod because it is LOCKED with a passcode you must enter passcode on ipod before it can be used with itunes. I asked people I

    iOS: Unable to update or restore

  • HT1212 It says could not connect to the ipod because it is locked with a passcode. You must enter our passcode on the ipod before it can be used with Itunes. I forgot the passcode so how can I enter/ restore/reset it?

    It says could not connect to the ipod because it is locked with a passcode. You must enter our passcode on the ipod before it can be used with Itunes. I forgot the passcode so how can I enter/ restore/reset it?

    As the linked articl says, place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up      
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store         

  • HT1212 IPAD is Disabled, tried to connect via itunes but get error "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

    IPAD is Disabled, tried to connect via itunes but get error "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • Itunes could not connect to the iphone because it is locked with a passcode. you must enter your passcode on iphone before it can be use with itunes

    itunes could not connect to the iphone because it is locked with a passcode...

    I hit this problem when updating my iPhone. I was about to put it in recovery mode (http://support.apple.com/kb/HT1808) and restore it but first I tried updating iTunes. Suddenly the phone sprang back into life!

  • Hi,  For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your pas

    Hi,
    For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on your iPhone before it can be used with iTunes'.
    The problem is, I can't enter my passcode because I'm not given that option on the iPhone. All I seem to be able to do is make an emergency call.
    It's been working fine otherwise. Any suggestions?
    This is the SECOND replacement iPhone I've had this week and I'm getting a bit fed up.
    Thanks in advance for any help,

    Are you referring to the 4 digit passcode needed to enter the phone and use it's features?
    If so reboot your iPhone and enter the passcode to get it operational.  Launch Image Capture on the Mac and connect the iPhone.  Now you should be able to download the video files to wherever you want on your hard drive. 
    OT

  • TS2634 Please People I need some help.My iPod is disabled and when I connect it to iTunes it says: Itunes could not connect to the ipod because it is locked with a passcode...

    Please People I need some help.My iPod is disabled and when I connect it to iTunes it says: Itunes could not connect to the ipod because it is locked with a passcode...how can I do it?

    Place the iPod in Recovery mode and then restore.

  • "iTunes could not connect to the iPod because it is locked with a passcode"

    "You must enter the passcode on the iPod before it can be used with itunes."
    I tried! Everytime i try to turn on my ipod it comes up with the sync to itunes screen. then i try to sync to itunes and i get the above message. i don't get it! I haven't had itunes in quite awhile, it disappeared from my computer sometime ago, and now i tried to download it again and this is what i am getting.
    I have no idea what to do! help please?

    try this:
    Jason L wrote:
    whitewolf292 wrote:
    sorry, I forgot to put what it said. This is what it said, "iTunes could not connect to the Ipod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes"
    Try connecting the iPod touch to the computer you normally sync it with.
    This article: http://support.apple.com/kb/HT1212 provides details about the passcode lock feature.
    If you cannot remember the passcode or don't have access to the computer that the iPod is normally synced with, you can restore it from recovery mode and set it up as a new device without any data. This article: http://support.apple.com/kb/HT1414 will walk you through restoring from recovery mode.
    -Jason

  • ITunes could not connect to the iPad because it is locked with a passcode.

    I just bought a 64GB iPad in France on my journey. In Denmark we haven't got it yet, so there's no support for me yet...
    In the french store they let me connect to iTunes on one of their Macs, so I could enter my new iPad. Then I played with it the rest of the day (didn't sync with my MacBook, cause it is being fixed) and also put in a pascode as I do with all my devices.
    Next morning when I turned it on, it only showed the "connect to iTunes" symbol again, as if it was new. And when I connect to iTunes, iTunes only says "iTunes could not connect to the iPad because it is locked with a passcode. You must enter your pascode on the iPad before it can be used with iTunes"...
    And that is a contradiction! I can't do what the iPad says and i can't do what iTunes says...
    Any ideas? Any ways to reset it other than by holding down both buttons at a time, because I have tried that already.
    Hopefully someone can help me, I really want to be able to use my new iPad

    pathfinder172Jun 1, 2014 8:05 AM Re: iTunes could not connect because it is locked with a passcode...?
    Re: iTunes could not connect because it is locked with a passcode...?in response to rhmcolvin
    I have a much easier possible solution!!
    I had this same issue, trying to connect my new iPhone 5s to my Windows computer's iTunes. I was getting two different error messages:
    - iTunes could not connect to the iphone because it is locked with a passcode
    - iTunes could not connect to the iphone because the device timed out
    I found this thread, but did not like the idea of having to restore my iPhone and losing all my settings/data on the phone. After trying several different things, I discovered that I had 5 devices listed under my "Devices" that were authorized, so the real issue was that I had reached my limit. I had several issues with my old iPhone 5s, and had to have it replaced twice. As a result, I had several old iPhones listed under devices that I no longer had. Erasing those solved the problem, and my new phone connected just fine to iTunes. To get rid of the old devices, you can:
    Open iTunes
    -> click on "store" in the upper left corner
         ->  from the drop-down menu, select "view account"
              -> enter your password
                   -> under "iTunes in the Cloud", click on the blue "Manage Devices >"
                        -> remove any old devices
    This solved my problem. Hope it helps others as well!

  • I have a problem with my ipod. it says connect to itunes but i cant because a pop up comes up saying "Itunes could not connect to the IPod because it is locked with a passcode. then it says to enter the passcode, i cant because it says connect to itunes

    it says connect to itunes but i cant because a pop up comes up saying "Itunes could not connect to the IPod because it is locked with a passcode. then it says to enter the passcode, i cant because it says connect to itunes. Please Help

    Place the iPOd in recovery mode and then restore via iTunes. For recovery mode:
    iPhone and iPod touch: Unable to update or restore

  • HT201263 itunes could not connect to the iPad because it is locked with a passcode. I don't have the computer where I last sync

    itunes could not connect to the iPad because it is locked with a passcode. I don't have the computer where I last sync

    Actually I'm the nanny of a 6 year old girl. And is her iPad, my boss needs that this iPad work again because the little girl is making everybody crazy. Please helpppppppp

  • Itunes says that "it can't connect to the ipod because it is locked with a passcode". The ipod says "ipod is disconnected. Please connect to itunes". What am I supposed to do???

    I just downloaded itunes onto my new computer and im trying to sync my ipod to it to get all the music on my computer. When I turn on the ipod it says "ipod is disabled connect to itunes". when i get signed in to itunes and try to connect the ipod it says "itunes cannot connect to the ipod because it is locked with a passcode. You must enter the passcode on the ipod before it can be used on itunes." But with it being "disabled" it wont let me do anything! What do I do??

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
      How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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