I can not get my ringtone back on my phone. what am I doing wrong?
I can not seem to get my ringtone to play. I have been messing with this off and on for a month. What am I doing wrong? It shows on my bill where I am paying for it but my phone is still playing the horrid classical music.
It sounds like you are trying to activate your ringBACK tone - log on to your account, and go to Manage Ringback tones. Is the tone you want to use actually there? Set it as the default, and save or update the settings. One other poster suggested setting as the default for each day of the week and that seemed to get things set up correctly for him/her.
You can always call customer service (800) 922-0204, option 4 for Other, then say AGENT at the prompt to be connected to a live person as quickly as possible. There may be something that needs to be reset on their end to get your ringback tone playing for your callers.
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Welcome to the Apple Community.
Try unchecking the tones and syncing, then re-checking them and syncing again. -
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From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
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