I can not perform software updates or download any programs. They appear in the download box as images that are not recognized. How can I fix this?

I can not perform software updates or download any programs. They appear in the download box as images that are "not recognized". I thought maybe my antivirus software was setting up a firewall, but I have disabled it, so that's not the case. Any suggestions as to how I can fix this?

If the downloads are gone, it's possible that Windows is removing the downloads based on security policies set in IE. I realize that sounds strange, but it's related to Firefox's feature of submitting downloads to your virus scanner and marking them as having come from the internet.
To test this theory, you could try disabling the scan feature. I assume you have good "real time" antivirus protection which checks every file saved to your hard drive. (If not, you really should get that, and you can use Microsoft's free [http://windows.microsoft.com/en-US/windows/products/security-essentials Microsoft Security Essentials] for now until you have time to review all the available choices.)
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''scan''' and pause while the list is filtered
(3) Double-click '''browser.download.manager.scanWhenDone''' to toggle its value.
Firefox now should ignore Windows' download security. Does it change how Windows handles the file?

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Well, now is probably not a good time to try it. The servers are overloaded, and if you look at most of the posts on this site right now, people are getting hung up at various points of their download and activation.
You need to hook your device up to the computer you sync with and download it via iTunes, or keep checking your device until you see IOS 7 is available.
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Cheers,
GB

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iTunes free download from www.itunes.com/download

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'''Except 8.0.x version also supported version is 3.6.24 '''you can find it here:
http://www.mozilla.org/en-US/firefox/all-older.html
check the system requirements:
http://www.mozilla.org/en-US/firefox/3.6.24/system-requirements/
see also:
[https://support.mozilla.com/en-US/kb/Installing%20a%20previous%20version%20of%20Firefox Installing a previous version of Firefox]
thank you
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Temporarily dip ****.
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Ged,
whilst generally I agree with you a question (or two) for clarification so we can be sure we're not comparing apples with oranges
I'm not familiar with O2's product lineup but given you're on Annex M is that a business package?
Are you on an Infinity residential or business package?
On the subject of the offshore support teams my experience from the other sife of the fence is that many, many of them are very technically orientated. The problem is that the ISPs they work for don't give them access to many of the tools that are needed (they need to raise internal requests to even get line checks done in some cases) and also they are very heavily scripted & monitored in what they do/say on a call.
Sounds like O2 are operating as a contact centre rather than as a call centre which is much more preferable from the customers point of view.
DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.

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