I can receive texts but not calls from one number

My wife can send me text messgaes but I cannot receive calls from her. She can hear the dialling tone on her phone when she rings me but I don't get anything, not even a missed call message afterwards. We have both done factory resets on our phones and nothing has changed. We both have iphone 5s. Any ideas much appreciated??

Quick update here as I got the problem resolved yesterday after talking to the technical department at O2. After my intiial post yesterday I actually discovered that I wasn't receiving any calls from any numbers (not only my wife)! The problem lay with the TuGo app I had installed on my phone which I hadn't used in ages but was still signed in. The person in O2 technical got me to redownload the app and then delete my account. My phone immediately began working as normal and I can receive all my calls. He mentioned that there was a known issue with this app and O2 were working on a fix for it currently. Thanks for your help.

Similar Messages

  • Added money to account.  Can receive texts but not send them.

    I added money to my daughters prepay account and she can send texts but not receive them.  I have tried sending fresh texts and tried replying back and all I get are "message not  sent" notifications.  We are both on VZW.  She got the verifcation text that the  money went in and that the $20 texting plan was activated.  Please help.

        Hi, Spiniequeen!
    I am sorry to learn the device is not receiving texts! That's a bummer! Was your daughter's phone getting messages before adding money to it? If it had been awhile since funds were added, the features may need to be updated. I suggest contacting our prepaid team at 888-294-6804 for immediate assistance. Keep me posted!
    Thanks,
    AdamE_VZW
    Follow us on Twitter @VZWSupport

  • I can receive iMessage but not send from my ipad.  The send button is grayed out

    The send button in IMessage is grayed out.  I can receive messages but not send them.

    Most, if not all internet service providers block the use of SMTP servers that are outside of their network or not provided by the ISP being used for your internet connection at the time unless the SMTP server is authenticated.
    Who are you using as your internet service provider at the time?
    Does your ntlworld email account have an authenticated SMTP server.
    I believe Yahoo does for a Yahoo account.

  • Can receive texts but not send

    Can recieve text but not send them, yes I do have credit!

    Close All Open Apps...  Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    Also, See Here  >  Troubleshooting Messages
    http://support.apple.com/kb/TS2755

  • Can text but not call from abroad

    Hi I can text from both of my phones but cannot call from abroad please help xxxxxxxxxxx xxxxxxxxxxxx
    [Mod edit: Please do not include personal/private information when making a public post. Thanks!]

    Hi ,
    Can you text in WIFI or normal signal?
    Please call us, we will need to get this looked into.
    Thanks.

  • I switced my line to basic from iPhone 5 while the battery is replaced.  I can receive text, but not send

    I switched to basic from iphone 5 while repair is being completed.  I can't send text. I can receice text.

    mike571,
    Help has arrived! Let's take a closer look to see what's going on. Have you disabled the iMessaging feature on your iPhone prior to activating the basic phone? What zip code are you located in? Are you experiencing this issue when sending text messages to all users or just one in particular?
    EfrainM_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • Can Receive Text But Not Send

    When I try to send text messages I get a message that says "Network Not Responding."  Help?

    Lets try 3 things to resolve this issue:
    1. Could I get  you to make sure that you are getting a good signal on the phone.  
    2. Next could I get you to update the PRL by dialing *228 send and option 2 on the phone.
    3 Then could I get you to make sure that you are using the mobile number area code first when sending  a message.  
    If the problems persist, power the phone off, then back on, and dial your mobile number and end the call.  Then try sending another message.

  • HT1430 hey, I just reset my Apple ID and suddenly much of my Iphone text history disappeared.  and I can send texts, but not receive any.  what do I do?  is this related to AppleID, or is the text issue from something else?  thx!

    hey, I just reset my Apple ID and suddenly much of my Iphone text history disappeared.  and I can send texts, but not receive any.  what do I do?  is this related to AppleID, or is the text issue from something else?  thx!

    Hi blyther,
    Thanks for using Apple Support Communities.  If you're unable to receive texts, see this article for troubleshooting steps:
    iOS: Troubleshooting Messages
    http://support.apple.com/kb/ts2755
    Cheers,
    - Ari

  • I just traded in my iPhone 4S for Samsung Galaxy 4S, still have iPad. Some of my iPhone contacts are unable to send me a txt that I can receive. But NOT all of my iPhone contacts. I have had them change their settings for my ph number to NOT say iPhone.

    I just traded in my iPhone 4S for Samsung Galaxy 4S, still have iPad. Some of my iPhone contacts are unable to send me a txt that I can receive. But NOT all of my iPhone contacts. I have had them change their settings for my ph number to NOT say iPhone. Txt msg is disabled on iPad. I have no idea what to do. I called the support line that I Pay $9.99 a month for. They told me to delete my iTunes account. Will I lose all my pics on my ipad? I have no music download. I'm getting ****** at this whole thing. And it allllllll started with apples update to the ios7.... I HATED IT. Help.

    What your iPhone using friends label your phone number in their contacts is irrelevant. I don't know who you pay $9.99 a month to but it's not Apple. You can't disable text messaging on your iPad as it is not capable of SMS.
    Do you still have the iPhone? If so, log out of iMessage on the iPhone.
    Try this:
    Go to: https://supportprofile.apple.com/MySupportProfile.do
    Log in if not already logged in.
    Click on "Edit Products"
    Click on the "X" to the right of the product.
    Click "Unregister"
    Also, try changing the password on your iTunes account.

  • I can receive text but cannot send text msgs

    I can receive text but cannot send text msgs,can make outgoing calls..with full signals on my network provider and everytime i send message it displays" not delivered" and when i tap the retry it failed to send again.

    GrantieeeW wrote:
    I have a Nokia N96 and i can recieve texts, but i am unable to send ones, i have signal and everything, i got told to make sure that there is a mobile phone looking number on the messaging center, if there is no one, contact my phone provider, but there is a number, and it still will not send texts. Is the mobile number in the messaging center, my actual phone number??
    Sorry i asked this on you discussion, but its soo confusing .
    The mobile phone looking number is what you call the message center number. Contact your service provider to get the actual one. Then, make sure that you have the same number updated in Messaging -> Options -> Settings -> Text messages -> Msg. centre in use.
    This is not your "actual phone number".
    Cheers,
    DeepestBlue
    5800 XpressMusic (Rock Stable) | N73 Music Edition (Never Say Die) | 1108 (Old and faithful)
    If you find any post useful, click on the Green "Kudos" Button on the left to say Thank You...

  • After installing the new Yosemite OS on my iMac I can no longer send email. I can receive email, but not send. I use gmail and can send email on the gmail (google) site, but not on "mail" on my iMac. Any others with this problem? What should we do?

    After installing the new Yosemite OS on my iMac I can no longer send email. I can receive email, but not send. I use gmail and can send email on the gmail (google) site, but not on "mail" on my iMac. Any others with this problem? What should we do?

    My gmail, which is correctly configured for Mail with gmail SMTP and Google IMAP, works for awhile on Mail, which I leave open while working on other applications. But several times a day I get msg from Google: "We recently blocked a sign-in attempt to your Google Account" . . . and requiring me to verify my account details, re-enter passwords, confirm security settings (or change them from "disable" to "enable less secure methods" and so on). In Mail I also have tried "taking all accounts online", and re-entering my gmail password inside Mail account settings. These steps successfully re-set comms between gmail and Mail ... for awhile, then it happens again. Enough occurrences over a work day that I just quit Mail and revert to accessing gmail directly. Apple Care advisor and an Apple knowledge base article say that Apple can't deal with this, as gmail is third-party app, and they refer me to gmail, and so far I've found nothing helpful there.
    From today I also have several instances of a window saying "Mail has unexpectedly closed" and asking me to Re-open it.
    I also use Yahoo mail, which stops working with Mac Mail at the same time as gmail, but I do not receive notices to re-verify from Yahoo.
    I recently upgraded from Mavericks to Yosemite. The Mail problem happened occasionally with Mavericks but is far more frequent with Yosemite.

  • Out of the blue today, my gmail will not send.  I recently upgraded to Mavericks. But I have had not problem until today.  I can receive mail but not send. Any easy suggestions of what to do?

    Out of the blue today, my gmail will not send.  I recently upgraded to Mavericks. But I have not had problems until today.  I can receive mail but not send. Any easy suggestions of what to do?

    I have been having the exact same problem for weeks now with gmail.  None of my computers will send Gmail (they will recieve) and my Maverick computers (10.9.1) show gmail smtp.gmail.com as "offline".  I had installed Post Box and apple support thought it was that i had too many accounts (I have 2 ipads, an iphone (latest iOs), a work and home iMac and a powerbook).  I disabled all my gmail accounts in Mail and still no go from PostBox either . I tried connection doctor and it just spins for outgoing and say I either haveve the wrong pw or login - I dont.  I terminaled and tested port 465 (according to gmail instructions) and it works (port 25 did not).  I can access gmail from the webmail and send/recieve mail from it and it shows up in my webmail outbox. It is configured for imap.I just cannot send mail at all from any gmail account from any apple device using Mail (or PostBox). I am at a loss as was the apple support person who wished me good luck very politely and sympathetically.

  • HT4623 I can receive messages but not send them. any ideas?

    I can receive messages but not send any.  any ideas?

    Are you talking about text message or emails?
    http://support.apple.com/kb/ts2755

  • I've set up email on my iPad (talk mails when connected to my home router and ISP. When connected to a router at another location with a different ISP I can receive mail but not send it. Is there any way round this

    I've set up email on my iPad (talktalk.net) and can send and receive mails when connected to my home router and ISP. When connected to a router at another location with a different ISP I can receive mail but not send it. Is there any way round this?

    I've set up email on my iPad (talktalk.net) and can send and receive mails when connected to my home router and ISP. When connected to a router at another location with a different ISP I can receive mail but not send it. Is there any way round this?

  • I can use Mail at home, no problem. But when I travel, I can receive mail but not send it. I get a "server can't be reached" message. Yet when I send a photo using iPhoto, it gets sent. Help!!

    I can use Mail at home, no problem. But when I travel, I can receive mail but not send it. I get a "server can't be reached" message. Yet when I send a photo using iPhoto, it gets sent. Help!!

    To diagnose problems with Thunderbird, try the following:
    *Restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
    ; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

Maybe you are looking for

  • Steps to be taken before going for the BI_CONT 7.03 add on

    hi all, can anyone tell wat are the steps that needs to be taken before going in for the BI_CONT add on 7.03??? is there any proper procedure that needs to be followed for installing this?? the last time that we went in for this BI CONT add on 7.03,

  • No audio out

    I have had my ZEN Microphoto for about year and i had dropped it from about 6 feet up in the air onto hard tile on accident. It stopped outputting audio through the headphone jack. Is there anying i can do to fix it or should i just by a new player?

  • Best Practices for disabling OWA Junk Email filter org wide

    Users created in Exchange Online appear to have the following attributes set by default set-mailboxjunkemailconfiguration "identity" -enabled $true Like most organizations we have a more robust filtering solution and the OWA and Outlook implementatio

  • Change Process in Provider Contracts

    We are trying to use the change process-Product Change in the  Provider Contracts. We have maintained the Up & Down selling by mentioning in COMMPR01 in the UP-Selling tab we have entered the different products B. C that needs to be shown for product

  • A305-s6916 wont boot up

    Hello all,  I just purchased a new toshiba laptop model a305-s6916, took it out of its box, plugged it in and waited for the battery to charge.. then i went to turn it on.. the power indicator light shines, you can hear the HD start up, fans spinn an