I can't access FTP anymore after modem update

I recently updated my modem through Comcast. As a result, I can no longer access FTP sites. I am on MacBook Pro OSX 10.9.1. It was working just fine before the update. Firewall is off and there are no proxies. I have “Use Passive FTP Mode” unchecked as well. I am using Transmit but have tried Fetch as well.
Here is the error message that I get:The connection has timed out The server at ftp.powweb.com is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection.
Any suggestions would be greatly appreciated. Thanks!

ckornmann wrote:
I recently updated my modem through Comcast.
Did you contact Comcast tech support?  Their response? 

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