I can't access music store

Every time i click "music store", but itunes just disappears. Any suggestions?

If you haven't already, try restarting your computer.
This Apple document is a good place to start -> iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
Does it close correctly in a new test user account?

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Can't access Music Store

After changing to a wireless, broadband Internet access, I downloaded the latest iTunes and was finally able to connect to the Music Store -- for all of one morning. My problem seems to be different from those I've seen mentioned on Apple Discussions, as I get no error message -- iTunes tries and tries to connect to the store, to no avail. And no error message.
Nevertheless, I've tried everything suggested here: gone to the "windows/system32/drivers/etc" folder and checked the host file there; checked my firewall settings, both atGuard and Windows, and turned them off and on; reinstalled the latest iTunes; reinstalled a previous iTunes from my Cd. Nothing works.
I use Windows XP SP2.
Can anyone suggest anyting new?

Thanks for the tip. I did reset the router -- nothing. I've also tried connecting through the phone line -- nothing. And the dos suggestions you posted on a different thread. Perhaps it is a metaphysical twist, and it's simply not going to happen.
The people at iTunes Music Store support replied to my email telling me to upgrade to the latest versions of iTunes and Quicktime, which I find rather unhelpful.

Stuck on Apps Store, can't access Music Store

Since logging into the Apps store, I've been unable to get into the music store. Home button just brings me back to Apps store home. Is the Music store not activated in my home country (Singapore) or something? Help!

I am in Singapore and I can no longer access the App Store from iTunes! Clicking the categories or using the search function returns the "We could not complete your iTunes Store Request. An unknown error occurred (504)." error.
Any thoughts as to why this would suddenly start? I was able to use it up until a few days ago--maybe until November 6th.
Thanks,
Kevin

Itunes can't access music store

i'm having trouble with iTunes accessing the store.
I'm connected to my internet, and my IE and other programs works perfectly fine. However, iTunes returns the error:
"iTunes could not connect to the music store. The network connection was reset. Make sure your network connection is active and try again."
I have a firewall, but i'm sure it's not causing the problem because i shut it off just now, and iTunes still doesn't work.
I tried the support pages but it didn't help much. What do you expect is the problem? I was able to access the music store a couple of months ago, but now it hasn't worked for over a month.
I currently live in China by the way, if that has anything to do with it, since the government blocks many sites. any possibility iTunes was blocked?
IBM 41p Windows XP Pro

i'm having trouble with iTunes accessing the store.
I'm connected to my internet, and my IE and other
programs works perfectly fine. However, iTunes
returns the error:
"iTunes could not connect to the music store. The
network connection was reset. Make sure your network
connection is active and try again."
I have a firewall, but i'm sure it's not causing the
problem because i shut it off just now, and iTunes
still doesn't work.
I tried the support pages but it didn't help much.
What do you expect is the problem? I was able to
access the music store a couple of months ago, but
now it hasn't worked for over a month.
I currently live in China by the way, if that has
anything to do with it, since the government blocks
many sites. any possibility iTunes was
blocked?
IBM 41p
Windows XP Pro
wait a while. The music store server is probably down for maintenance. Today is tuesday and it's the day for all the new releases so they may be updating. This happens sometimes. You may also need to update your account if you have not been on for a long time or if you are using a different computer, or you may need to update to the latest version of iTunes.
Windows XP Pro

Can't access music store, Help!

Hi, I'm running windows XP, Service Pack 2.
I've updated my itunes software to 5.01.4
Every time I click on the iTunes music store I get a windows error:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience"
What should I do to fix?

hi Sam!
this is a weird one ... but it seems that the procedure describes here works on this too:
b noir, "itunes has encountered a problem. help please?" #8, 04:10pm Sep 18, 2005 CDT
(not entirely sure why this works in this context ... but it does seem to ...)
love, b

Can't access music store with my apple id

I've tried from two different machines so I don't think it's related to my machine. When I login to the music store with my apple id I'm presented with a page to create an apple account for the us music store. I click the Agree buttons and nothing happens. Any ideas? I'm using the latest version of iTunes on a brand new XP Pro install with updates.
jacqui

Try to go here https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ and change your password and maybe email too, if you have another one. If not, try just with the password.

Help! Can't Access music store!!! v 7!!!

I know a lot of people are having this problem. Is there a solution to it yet? Please help!!! I don't know how to fix it at all!!! It is saying it can't connect to the network. Please leave detailed discriptions on how to fix it as I am not the smartest person when it comes to computers!!!

I am with you on this one. On one of my computers, I dont even HAVE a menu button for the store. I will watch this thread and let you know if I find anything, though.

Changing User Accounts in XP. New account wont access Music Store

We have been ituning in Windows XP Pro happily. Our laptop has 2 XP user accounts you see at log in. The Itunes is set up under "Dad" (who is an administrator). We want to set up Itunes under "Son". So we installed Itunes (from scratch off the internet) into Son's User Account.
So far, so good.
"Son"'s Itunes works fine WITH ONE EXCEPTION...we can't access the Music Store to buy tunes, look at the shopping cart, etc.
The error message is approximately "Itunes can't access Music Store server...."
HOWEVER, when we log back on as Dad's XP account, it works just fine. Go back to Son's XP account, no good.
I tried logging off in the Dad account. Didn't help.
Any ideas? We are getting full internet access on the Son's User account. If we can only get one User Account to work with the Music Store. That's fine. We want to switch it to my son's XP Usre account.
Dell Inspiron 6000 Windows XP Pro
Windows XP Pro

Create individual Windows user accounts for everyone, then look here:
This should help:
iTunes: How to share music between different accounts on a single computer
Note that when it says "publicly accessible location", it needs to be a place where everyone has read and write access.
Regards.

Cannot access music store - error message 404

ok- i guess i'm looking for an explanation more than a solution. while trying to download a song (as usual) this morning i received an error message for the first time ever. "cannot access music store. please try again later. 404" ... for 2 hours i searched the net for a solution, checked my firewall, even joined this forum. right before posting this message again, i tried to download the song so i'd be able to explain the error message in this posting. but itunes decided to work.
my question-- does itunes sometimes time out because of heavy traffic? will this problem lessen if i upgrade to a newer version? (btw- how do i do that? i checked off "dont remind me again" when the pesky reminder would pop up... now i want to upgrade.)

Hi - I have the same problem. With the additional wrinkle that I can't close iTunes when it can't connect to the Music store. I have to use Task Manager to kill it. I am totally fed up with Apple for their lack of support on this. However, I have had one thought though: I notice that iTunes registers itself with Windows Firewall as an exceptional program that is allowed to receive incoming network connections. I don't object to that - but the thing is I am using a network modem which has its own built-in firewall. If iTunes has to be able to receive incoming network connections, don't I have to configure the network modem's firewall to treat it as an exception too? I have just done a search for "iTunes Firewall" in Google and it came up with loads of promising looking stuff. I will investigate further.

Can't access itunes store. no error message but store won't open at all. any ideas? thanks

can't access itunes store. no error message but store won't open at all. any ideas? thanks

i been trying to purchase music and get into my itunes account but error -1202 won't allow me to get into my account or purchase music. I spoken with the so called experts at apple and they've been putting me through the ringer with their suggestions that don't work. i've been purchasing music all before with no problems why all of a sudden this problem? Can someone please tell what to do or give any suggestions as to why this is occuring.

Trying to access Music Store and iTunes shuts down...

I've been trying to open the Music Store for days with no luck. I get an error message "The exception Privileged instruction 0xc0000096 occurred in the application at location 0x1003527a" and when I click "ok" iTunes closes abruptly. Sometimes I don't even get the error message and iTunes just closes during the "Accessing Music Store" screen. This is very frustrating as I have done all the posted fixes from Apple. (disabled Norton, unistalled/reinstalled iTunes 6) It's not my ISP because another computer can access it from my wireless network. This came on suddenly with no apparent changes in my hardware/software configuration.(been working fine for 1 year)
Please Help!
Dell Dimension 5100 Windows XP Pro

hiya!
you've got a standard 32-bit version. the x64 version has an "x64" mentioned in that screen. for a little more info on that, see:
http://www.ittvis.com/services/techtip.asp?ttid=4040
i was checking, because the error message you were getting was very similar to one folks can get if they've got a problem with their QuickTime on an x64 PC. itunes needs a functioning QT to work correctly, and a broken QT can cause problems with viewing the Music Store too.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

HELP! Unknown Error (-50) when accessing Music Store

When I try to access Music Store I get the following error message:
"We could not complete your Music Store request. An unknown error occured (-50). There was an error in the music store. Please try again later."
I have had this for several days. I have re-installed the software and the latest version of i-tunes. My firewall is set to permit i-tunes. Can anyone help?

hmmmm. the rules for that are different depending on whether you're trying to get to music or videos.
if it's related to music, see:
iTunes for Windows: Error (-50) or (403) occurs when accessing the iTunes Music Store
... and:
iTunes for Windows: Music Store - Using With Internet Filters or Accelerators
but if it's related to videos, see:
iTunes Music Store: Error (-50) when downloading purchased videos

TS1967 since updating or running a clean utility...I don't know which...I can not access iTunes Store or my iTunes media...what should I do?

I can't access iTunes Store or my downloads in my own iTunes acct.
Afaid to uninstall in case I lose all my music..should I? and then reinstall?

I can't access iTunes Store or my downloads in my own iTunes acct.
Afaid to uninstall in case I lose all my music..should I? and then reinstall?

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

In iTunes prefs>Store - is the Store check box unchecked?
Did you repair pemissions with Disk Utility?
MJ

After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time.

After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....

Same issue. I emailed apple and they had me call apple. Not really any help. Did all the troubleshooting listed and to have further help diagnosing problems it isn't free. I explained to the rep that I have seen others having same issues - he didn't know anything about. This is first time I have had problems. I can't even purchase song on my PC but can on my iphone. I just would like to be able to access my account. Afraid to sign out of itunes in case I can't even get to my library etc.

I can't access music store

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