I can't access some of my PDF files because they haven't been replaced with the proper documents

I was emailed three PDF files, two of these I can't access and the following message shows up:
Please wait...
If this message is not eventually replaced by the proper contents of the document, your PDF
viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting http://www.adobe.com/products/acrobat/readstep2.html.
For more assistance with Adobe Reader visit http://www.adobe.com/support/products/
acrreader.html.
I have downloaded the latest adobe (XI), restarted my computer, cleared my search history on chrome, tried opening the files with internet explorer, and tried getting someone from the adobe chat service to fix the problem. None of these have proved successful.
Please help I need these two files in order to commence my new job. Please don't use complicated, technological language because I won't understand.

Hi Hollyr,
Certain PDF files (dynamic XFA forms) created in Adobe LiveCycle can only be opened in Adobe Reader and Adobe Acrobat. When you try to open these files in an alternative PDF viewer, then you will see this error message.
Unfortunately, it's not easy remove this message and modify the PDF so that it can be opened in alternative PDF viewers. The person who created the original form must re-create the form using options that do not restrict which PDF viewers can open and display the file.
Adobe has made the decision that since very few non-Adobe products support these special PDF files, that it is better to show this message -- and require the user to download Adobe Reader or Adobe Acrobat -- than it is to let the PDF viewer try to render the document. You might want to ask the user to Reader-extend the documents so that you can view it with Adobe Reader.
Regards,
Rave

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