I can't close safari (option is greyed out) and I can't shut down the computer because of it. How do I fix this?
I can't close safari (option is greyed out) and I can't shut down the computer because of it. How do I fix this?
Try to "Force Quit" Safari - either under the Apple menu or by holding down option-Command-esc.
Clinton
Similar Messages
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My Filter Gallery option is greyed out and I can't select it??
My filter Gallery option is Greyed out and I cant select it, in the CC Photoshop.
Thank you - I had to change mode! Thank you. Still learning. Got it. Thank you so much.
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Safari won't work. It flashes an alert. Alert says that a Suspicious Activity Might Have been Detected. Major Security Issue. How do i fix this? Please help. Thanks!
You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
Help, I can't get my postage stamp icon to close. I also can't get a photo card to load or be recognized which I think is due to the mail malfunction. I tried to restart the computer but it is aborted because mail is still open. It also won't display or open. The mail heading is at the top but it doesn't have the quit option in bold.
Any help would be appreciated.Press command + option + esc keys on the keyboard together at the same time.
Wait.
Force Quit window will open.
Select Mail, if not already.
Click the "Force Quit" button at the bottom of the window.
Wait. Mail should quit.
If this does not help, press and hold the power button for more than 7 seconds.
Computer will shut down. You may lose the unsaved work.
Best. -
Hi for the last few months my mbp seems to randomly crashing to black screen at seemingly unrelated times. Most frequent are after periods of sleep and sometimes when web pages such as youtube load. This crashing is getting more and more frequent and when it occurs only a hard reset with the power button has any effect. The screen goes completely black, no backlight, no keys work, the fans keep going and if there was a song/video playing it starts looping the last note/second of noise over and over until the laptop is reset. My worry is that if i take it to the apple store, it will decide not to crash on that day which would drive me insane as its been happening all the time.
I've sent lots of 'reports' off to apple and saved numerous panic reports, here is the latest one:
Interval Since Last Panic Report: 109511 sec
Panics Since Last Report: 4
Anonymous UUID: 83E37560-8776-403F-9196-2DE4E7ED912C
Thu Jan 8 00:30:35 2015
panic(cpu 1 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f369000 0x0a5480a2, D0, P2/4
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4e6ea188 : 0x21b837 (0x5dd7fc 0x4e6ea1bc 0x223ce1 0x0)
0x4e6ea1d8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x4e6ea278 : 0xaef608 (0x97f7404 0x9b5d004 0x100 0xcb42b6)
0x4e6ea2c8 : 0xae6601 (0x9b5d004 0x100 0x4e6ea2f8 0x9c4778)
0x4e6ea2f8 : 0x16c89a6 (0x9b5d004 0x100 0x438004ee 0x4e6ea308)
0x4e6ea438 : 0xb0e2b5 (0x9b5d004 0xaa45004 0x0 0x0)
0x4e6ea478 : 0x9dde7c (0x9b5d004 0xaa45004 0x0 0x0)
0x4e6ea518 : 0x9da55b (0x0 0x9 0x0 0x0)
0x4e6ea6c8 : 0x9dc58f (0x0 0x600d600d 0x702b 0x4e6ea6f8)
0x4e6ea798 : 0xc9feae (0xc1d0004a 0xbfef0033 0xbfef0034 0x857c)
0x4e6ea808 : 0xcaf734 (0xaeae400 0x983ea80 0x8 0x3)
0x4e6ea828 : 0xcd4322 (0x983ea80 0xb 0x4e6ea848 0x2345f4)
0x4e6ea858 : 0xcd4b3d (0xabcf000 0x0 0x4e6ea87c 0x0)
0x4e6ea888 : 0xcb4d79 (0xabcf000 0x7d729080 0x0 0x0)
0x4e6ea8d8 : 0xc76d0c (0x462af000 0x0 0x0 0x3)
0x4e6ea948 : 0xc7640f (0x462af000 0x0 0x2 0x3)
0x4e6ea978 : 0xc6c05f (0x462af000 0x0 0x2 0x4653a000)
0x4e6eaab8 : 0xca55d8 (0x4653a000 0x1 0x4e6eabcc 0x4e6eabc8)
0x4e6eab68 : 0xc67fe1 (0x4653a000 0x1 0x4e6eabcc 0x4e6eabc8)
0x4e6eabe8 : 0x56da06 (0x4653a000 0x0 0x4e6eae3c 0x4e6eac74)
0x4e6eac38 : 0x56e2a5 (0xcf6720 0x4653a000 0xa725088 0x1)
0x4e6eac88 : 0x56eb59 (0x4653a000 0x10 0x4e6eacd0 0x0)
0x4e6eada8 : 0x286638 (0x4653a000 0x10 0xa725088 0x1)
0x4e6ebe58 : 0x21dbe5 (0xa725060 0xbc195a0 0x1fd7e8 0x5d43)
0x4e6ebe98 : 0x210a86 (0xa725000 0x0 0xa9ec6c0 0xac6fce0)
0x4e6ebef8 : 0x216f84 (0xa725000 0x0 0x0 0x0)
0x4e6ebf78 : 0x295c57 (0x97d72e8 0x0 0x0 0x0)
0x4e6ebfc8 : 0x2a256d (0x97d72e4 0x1 0x10 0x97d44c4)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
com.apple.nvidia.nv50hal(6.4.0)@0x1592000->0x19a6fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3
------------end----------
Any information on why this is happening would be so so so appreciated as losing all your work in a blink of an eye is unbelievably rage inducing.
Thank you!You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.
Residents of the EU may be entitled to warranty service for up to six years after purchase.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.
You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If you don't want to pay for the repair, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version. -
I have been googling for a while and can't find a solid answer, please help.
What is the GarageBand version that your friend is using?
If it is GarageBand '11, version 6.0.5, you can buy GarageBand '11 as a boxed retail version with the iLIfe '11 bundle, e.g. from Amazon.
Then you can upgrade GarageBand '11 to 6.0.5, using this upgrader from the Support page:
GarageBand 6.0.5
GarageBand 6.0.5 will work well with your system. But if your friend is using the newest GarageBand 10, this will not help. Then ask your friend to send you audio files for each track, so you can recreate the project from the audio. Or your friend could also use GarageBand '11 for the projects you want to share, that will run well in all newer MacOS X versions, even with GarageBand 10.0 installed on the same system.
-- Leonie -
I checked my iphone and icloud is set to share my Photo Stream but from my computer with icloud 2.1.2 the Photo Stream option is greyed out and I can't select it. What to do??
Some people have fixed this by uninstalling iCloud (control panel>uninstall or change a program>iCloud>uninstall), restarting the PC, then download and reinstall the iCloud control panel for Windows: http://support.apple.com/kb/DL1455.
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All iWeb options are greyed-out, and can't make a new sites or pages.
Hello,
I am having a very annoying problem with iWeb. Every option is greyed-out! I can't make a new page or site, and it quits as soon as I close the iWeb window. It is version 1.1.2 I have tried installing useless updates for iWeb that did nothing, and I've tried to open iWeb from iPhoto by clicking the iWeb button, which also did nothing. I'm just about to give up on it.
Can anybody please point me in the right direction or have a fix for this? All help will be appreciated!Hi ineedagoodalias,
The answer to your problem isn't necessarily the simplest, but I'm 99% sure that it will work for you.
You need to delete and reinstall iWeb. Not hard to do; you just need your installation DVD's that came with your machine.
Drag the iWeb.app from your Applications folder to the trash. Spotlight for other elements of iWeb, and trash those as well. Empty the trash and restart your machine.
On your recovery disks, as you move through the prompts, look for "Install bundled software". Customize the install to include only iWeb. After reinstalling iWeb you will be back to 1.0.1.
Update the app to 1.1.1 directly from this link:
http://www.apple.com/support/downloads/iweb111.html
This will get you going, and you can update to 1.1.2 when you are sure everything is working properly. For other FAQ on iWeb, please see this link:
http://web.mac.com/varkgirl/iWeb/iWebFAQ
Be sure to let us know how it goes.
Mark -
A few days ago my iphone decided to stop connecting to wi-fi. I tried to connect to different wi-fi connections but my phone does not pick up any. Now my "turn wi-fi on" option is greyed out and I am unable to turn it on. I have tried reseting the network connections as well as reseting the iphone back to original settings. My network provider couldnt help. I dont know what else to do??
I had same problem. I removed the back cover, and warmed wi-fi module by hairdryer of my wife). five days wi-fi works great. I do not know what will happen next.
during operation iphone must be turned off. time of heating is near five minutes. wifi module is located upper the battery, on the upper right corner of device. -
I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?
If you cannot get mail to quit/force quit, you can always remove power from your Mac.
NOTE: removing power is a bad idea, and can result in data loss, but sometimes it is the only thing left to do.
Press and hold the power button for 5 to 10 seconds, and the Mac will power off.
When you power back on, the Mac should reboot. -
How do I share a new project on imovie if the export option is greyed out and not an option?
how do I share a new project on imovie if the export option is greyed out and not an option?
nicoleking wrote:
... I heard that if you bring in your old iPhone, they will give you a new one with some kind of fee, but I don't know how that works.
https://discussions.apple.com/message/22920500 -
I've just updated and installed Mountain Lion. I've clicked for iCloud for Mail. The correct information in the email address, Full name and Incoming mail server panes are greyed out, and I can get no further in bring my iCloud a/c online. Any ideas? Thanks.
They are grayed out because they are automatically set up whey you check Mail in System Preferences. If you didn't do that, go back and do so and your iCloud email account will be set up automatically.
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I buy extension from adobe online, i installed it correctly but then the extension menu was greyed out and i can't click it. Some help please.
hello ptbruce, you probably only selected to open (not save) the video which will download it into windows temporary folder where it gets deleted again after it has been used. <br>you could try to right-click the entry in the firefox download manager and copy the link of the source file and try if you can download it through this url again. otherwise you'll have to contact the vendor of the video to find a solution...
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I had Copernic Desktop Search installed with an add in to Firefox. On removing CDTS it has left the add-in and the remove button is inactive ie greyed out and I can not delkete it or see the folder in the extensions. Help appreciated to get rid of it.
uninstalled firefox ....deleted all files still remaining under mozilla firefox directory in program files ... to avoid having to reprogram all my settings, reisntall all addons as well .. I did not remove anything from mozilla firefox that is stored in either appdata or under the windows users directory (if any)
... the as suggested reinstalled the latest version of the firefox browser using the link you provided in the email ..; tested and several issues still remain present and unresolved ....
so please this is urgent or I will have to jump browsers and start using chrome .. because we work 14 hours a day 6 (sometimes 7) days a week, to get ready for the launch of our newest venture and we cannot lose that much days on browser related issues ... so please instead of putting me through week long step process .. of do this .. do that .. can you please actually look into the issue from your end .. I use firefox for so many, many years thta I deserve this kind of support .. thnx Robert -
Hi, I have iPad 2 and iPhone 4S and I have a problem a camera problem it doesn't work when I try try to open it it reclose also I can't close my iPad with upper button and I can't restart help me
- Reset the iOS device. Nothing will be lost.
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
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