I can't connect to the iTunes Store because the network connection was refused.

I can't connect to the iTunes Store because the network connection was refused. I'm using a laptop with Windows 7 Ultimate.

Hi ChanTwo,
Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having with the connection issue you are having with the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
I hope this information helps ....
- Judy

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    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    GBT_ AWRDACPI
    iTunes 8.0.2.20
    QuickTime 7.5.5
    FairPlay 1.1.11
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.2.7
    Bonjour 1.0.5.11 (118.5)
    iTunes Serial Number 7AB7EA306436**
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    The current local date and time is 2008-11-23 12:06:49.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA GeForce 6800 GT
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {979801BC-8557-4FD5-B9CE-1F8B35CA50AD}
    Description: Belkin 54g Wireless USB Network Adapter #2 - Packet Scheduler Miniport
    IP Address: <Edited by Moderator>
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sun Nov 23 11:12:54 2008
    Lease Expires: Mon Jan 18 20:14:07 2038
    DNS Servers: 192.168.1.1
    192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
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    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    Dell Computer Corporation Dimension 3000
    iTunes 8.0.2.20
    QuickTime 7.5.5
    FairPlay 1.1.11
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.2.7
    Bonjour 1.0.5.11 (118.5)
    iTunes Serial Number EDAEB******9F3
    Current user is an administrator.
    The current local date and time is 2008-11-23 21:20:58.
    iTunes is not running in safe mode.
    Video Display Information
    Intel(R) 82865G Graphics Controller
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {3BE13BD2-D7B4-413A-8E47-5FB5B3B77A45}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 204.*****
    Subnet Mask: 255.*******
    Default Gateway: 204.*****
    DHCP Enabled: Yes
    DHCP Server: 10.84.160.1
    Lease Obtained: Sun Nov 23 21:12:37 2008
    Lease Expires: Mon Nov 24 20:10:41 2008
    DNS Servers: 65.24.7.10
    65.24.7.10
    65.24.7.11
    Adapter Name: {F4DF3241-174D-4A38-88C4-836CFF12964D}
    Description: VMware Virtual Ethernet Adapter for VMnet1
    IP Address: 192.********
    Subnet Mask: 255.******
    Default Gateway:
    DHCP Enabled: No
    DHCP Server: 255.*******
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers:
    Adapter Name: {A674852C-473B-4006-A26D-4923734B78DB}
    Description: VMware Virtual Ethernet Adapter for VMnet8
    IP Address: 192.******
    Subnet Mask: 255.******
    Default Gateway:
    DHCP Enabled: No
    DHCP Server: 255.*******
    Lease Obtained: Wed Dec 31 19:00:00 1969
    Lease Expires: Wed Dec 31 19:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2008-11-15 11:45:37.
    <Edited by Moderator>

  • I cant connect to the itunes store and the support team didnt really help anyone facing this issue with ipad mini!!! I need help

    I cant connect to the itunes store and the support team didnt really help anyone facing this issue with ipad mini!!! I need help

    Here's the troubleshooter.
    Can't connect to the iTunes Store

  • I can't sign into the itunes store using the 3G network?

    I can't sign into the itunes store using the 3G network?
    I keep getting the error "Can't connect to the iTunes Store"
    This also makes it impossible for me to use itunes match with the 3G network.

    I've got this as well and it seems to have affected only the Music and Home pages - do a search in the search bar and you will get to the films etc. Looks like somone goofed! If anyone from Apple checks this out, mine is the UK store. Home page and Music pages only affected.

  • ITunes could not connect to the iTunes Store. The network connection timed

    I have never been able to connect to the iTunes store. I always get the error message that "iTunes could not connect to the iTunes Store. The network connection has timed out." I ran the network connectivity diagnostics and the result is pasted below. I connect through a router and I have the firewall in the router turned off. Windows Firwall is turned off and iTunes is a trused site with my other firewall. Does anyone know how to fix this?
    Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
    HP-Pavilion GX611AA-ABA m8300f
    iTunes 8.0.2.20
    QuickTime 7.6
    FairPlay 1.1.11
    CD Driver 2.0.7.5
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.1.2.7
    Bonjour 1.0.5.11 (118.5)
    iTunes Serial Number BC10CC6CFEC8281C
    Current user is not an administrator.
    The current local date and time is 2009-02-07 16:40:04.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    External Plug-ins Information **
    No external plug-ins installed.
    Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {E2777073-7B3F-427E-9E53-99430B3E5CBE}
    Description: NVIDIA nForce Networking Controller
    IP Address: 192.168.1.101
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Feb 07 16:18:26 2009
    Lease Expires: Sun Feb 08 16:18:26 2009
    DNS Servers: 192.168.1.1
    192.168.1.1
    4.2.2.2
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    iTunes has never successfully accessed iTunes store.
    HP Windows Vista

    I wouldn't turn off the firewall in the router.
    What security software are you using?
    Norton is particularly prone to blocking iTunes and you have to delete the entry for iTunes in firewal configuration and make a new one with permit all.
    If you ever had Norton, it can block iTunes even if you uninstalled it. Norton is commonly preinstalled on PCs and people tend to forget about it. If you have uninstalled Norton your need to use the Norton removal tool to complete the removal.
    http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDo cument
    iTunes doesn't think you are an administrator, it shouldn't matter, but are you using an administrator account.
    DO you have parental controls set?
    Do you have Web accelerator software?

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