I can't connect with the App store.  It says "An unknown error has occurred"

This just started a few days ago on my MacBook Pro.  My account is working fine - I can access it on my phone.  But I can't get to it on my computer.
The first sign of trouble was when I tried to use a previously purchase app.  The app wouldn't open and gave me a message saying it wasn't purchased on this computer (which it was) and that I needed to enter my password.  When I entered it, it said "An unknown error has occured".  The first time it happened, I rebooted the machine and then the app opened and I was fine.  Next day same problem.  Our IT guy (not a real IT guy, I work for a small company and he is the most knowledgable about computer so he gets to do double duty) suggested making sure all software was up to date.  I downloaded updates, the computer rebooted, and I was fine again.  Day three comes and same problem.  Rebooting didn't help.  IT guy suggests upgrading to latest OS.  But when I try to access the app store to get the new OS, it asks for my password, and then says "An unknown error has occurred".  The computer can see my account.  It has my ID right, and I have a credit balance which I just updated last night and is being properly reflected on the home page.  But I can't buy anything or see details about my account.  I keep getting the same pop-up.
Any idea what is happening or how to fix this?

On what OS?

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