I can't eject a CD/DVD from my MBP and I can hear it whirling at start up. I've tried all the suggestions!!! Help!
I can't eject a CD/DVD from my MBP and I can hear it whirling at start up. I've tried all the suggestions!!! Help!
As you have tried 'all the suggestions' it is time to take your Mac back to the Apple Store.
Similar Messages
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my new macbook air( 761-13", ios 10) suddendy shutdown today during copy of a dvd from external dvdrom. and it does not turn on or start up.what should i do?
Hello kanani-2014,
After reviewing your post, I have located an article that can help with your Mac not turning on. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
Troubleshooting: My computer won't turn on
Resolution
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
iMac: How to remove or install memory
Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
When I try to sign on to Mac App Store I get the message "Your device or computer cannot be verified" Yet I can sign on in iTunes no problem. I've tried all the suggestions from App Support but no luck. What am I doing wrong?
What troubleshooting techniques have you tried? Have you restarted the app? Have you restarted your computer?
One idea is to Trash this file; Mac HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist and restart. -
After updating to ios 8 on my iphone 4s, all my music from iphone disappered. I tried all the suggestions, but I cant see music folder in the settings-general at all. I signed out of icloud as well, but still cannot sync with itune on my macbookpro. Can any one help?
Hello babichanjacob
Change how it syncs by enabling Manually manage music and videos, then you can drag and drop the music that you want on your iPhone. Revert it back to test to see if that resolves the issue.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/HT1535
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I am unable to connect my Macbook air, iPhone or iPad though bluetooth. I have tried all the suggestions I have read. i.e. toggle bluetooth on and off, turn devices on and off, forget devices and then pair. I seem to be able to pair but the devices immediately go to not connected and a message appears that reads: make sure devices are turned on and in range.
Pairing the phone with the car is one thing, but paring to the computer is not generally supported. Tethering is using the cellular data access from the phone for the other devices. It is part of Personal Hotspot. If you aren't aware of what it is, then it probably is something you do not use.
As far as the car is concerned, what is not working? Does the car not see the phone, or the phone see the car, or after you start to pair something fails? If you provide more information about the problem and what you have tried to do to correct it, then we can offer some solutions. What version of the iPhone, what iOS, and what year and make of vehicle? -
I just bought a ipod touch. I am unable to use it because itunes tells me I have no internet connection (unknown error 306). I have tried all the suggestions I can find, including checking the firewall, the no proxy server is checked, resetting cache on itunes, I even scanned the computer with Registry Easy but nothing worked. I use Mozilla Firefox and have a PC with Windows 7. Obviously, buying a ipod and being unable to use it for 3 days (and counting) because I am unable to register it, is pretty frustrating. Can anyone help?
Did you try all of this:
iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
For more information on other security software, see iTunes: Troubleshooting security software issues. -
Why is iTunes Radio continuously skipping songs, I've tried all the suggestions I can find
iTunes Radio just continuously skips songs on all of my devices - Apple TV, iPad mini and iPad 2 and iPhone 6. I've tried all the suggestions I've been able to find so far:
Recycling the power to my modem/router
signing in and out of iTunes and icloud
deleting both accounts and reading back
deleting my wifi home network and adding back
Any additional suggestions I can try? I really like this feature? I would hate to have to create a new Apple ID or something, I don't even know how my stuff would transfer from one ID to another. Please help!
Thank you in advance!!!!OK - this fixed my problem of skipping 30-40 songs and playing the same ones over and over.
I moved and changed the address on a credit card associated to my Itunes account. The credit card was still active, however the billing address was incorrect in my iTunes account. Make sure your Itunes account billing and payment information is correct as the slightest error will cause everything to seem like it is working correctly, except iTunes Radio.
My Fix:
In Itunes - enter Account - edit user information - edit payment method (update all information)
fixed problem on both of my two Apple TV devices -
As stated no matter how hard i try i CANNOT get apps to appear in my sidebar library menu so i can update them through itunes.Has only happened since last update of itunes .Really wish i hadn't updated as i have never had an issue b4.Spent most of day on fone to apple yesterday as the update created an issue that meant i could not sync at all.Anyway thanks to 'james' in arizona we sorted the first piece of trouble the update created .(sortof).
Not sure why it has to be messed with.Well i spose it is progress!!!
I've looked at lots of posts re this and tried all the suggestions but just cannot get the magic 'apps' category to appear in my sidebar in itunes???
One suggestion was that the apps if clicked on would have an 'update ' button but all i can do is delete them
Any thoughts would be greatly appreciated
(running osx 10.7.5 on MBP -slightly tricky cos i also run windows in a 'bootcamped' partition.Mind u itunes etc is in mac partition and has been working fine for the last 10 years!!!!!!!!!)I'm going to assume that you use only one Apple ID so the two things that I can think of are to quite all processes and restart all devices and then try to sync those apps again. Quit iTunes, restart your computer and the iPad and then try to sync the apps again.
The other thing would be to try to reset your iTunes account by signing in and out of the account on the iPad. Settings>Store>Apple ID - tap the ID and sign out. Restart the iPad and then sign in to your account and try again. -
I recently did a manual reboot after my MacBook Pro had frozen, and instead of the usual Apple and loading icon, it gave me the flashing question mark on a folder, which I've never encountered before. I looked up some possible reasons on my PC, and after reading that there's a problem with my HD I tried looking up how to back up my files so that I can do a clean reinstall of Yosemite (latest ver.). However, I've never used anything like Time Machine or anything else that could back up all my files, so it didn't sound like I could do anything about that at this point. I've also tried going into Disk Utility and attempting to repair the disk image. There was only 2 available, disk0 and the base system. I verified the base system, and told me there was nothing wrong (it didn't give me the option to repair anything either, on both available options). I don't think this is the right thing though, since my drive was called MacBook Pro HD. So basically this is the point I'm at now. Is there anything I can do that will repair my HD without erasing all my files?
I've tried all the suggestions and nothing has worked.
I verified the base system, and told me there was nothing wrong
Hold the option key on boot to see if you can select your Macintosh HD.
A flashing question mark or globe appears when you start your Mac - Apple Support
You can boot into Recovery and re-install the OS X on top of what you have. It will preserve your user data.
command R on boot.
Recovery http://support.apple.com/kb/HT4718 -
why wont my apple tv see my library? I can connect to internet etc... But it has stopped seeing my media files on my pc. i have tried all the suggestion but with no luck:-(
Hi
i have the apple tv2. I was working ok,with no problems but now will not see my library. I have all my films music etc.. on a extl hard drive and my itunes is set to that file.
its wireless connected via my Bt home hub
I have tried restore , i have moved it to a new location . as i said i can get youtube and go to the itunes store but will not see my media files .
tried unplugging router, unplugged the apple tv, no success.
any other suggestions Winston? -
I have tried all the suggested solutions to authorize my windows computer for itunes. Is there a phone number I can call or what can I do? And please spare me the "buy a mac" comments.
If you haven't already tried and seen these...
Try this Discussion...
https://discussions.apple.com/thread/4631735?tstart=0
More Info here > About authorization and deauthorization
If necessary Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have just downloaded music from itunes but when i play it back i only get half the song.I have tried all the troubleshooters but nothing is working HELP
If you live in a Region that allows re-downloading Music... Delete the Song and re-download it...
Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
As above
Setting it up the way you have with the library on the internal and just the media on the external makes it a lot more tricky to move things around. If it was all on the external you could do in the time it takes to copy the files plus about 20 seconds.
You can use the same library file, except in that file are references pointing to the media files on the USB drive. Are you planning on doing this with the same USB drive that you are using right now>? It is possible it may work. If the configuration is that you have SongA on USB drive Fred, as long as the drive remains named Fred then you should be able to move it to a different point of attachment. If you are planning on using a different USb drive you can try renaming the new USB drive to the exact same name as the existing one and maybe trick iTunes into not noticing the difference.
This is where having as much detail as possible when posting an issue is helpful so we don't have to consider every possible configuration. -
I was trying to download a movie and then it said there was a problem connecting to the network , check your settings and try again (5) . I tried all the various suggestions already in the discussions including restore, restart, unplugging everything etc - still doesnt work. Any other new ideas? I bought my apple tv just a few days ago and am really annoyed its already run into problems
Reboot router, make sure it's up to date. If on wifi try ethernet. Make sure DNS is set to automatic (settings - general - network).
-
Nothing I try works to fix it.
cor-el
Thank you for the prompt reply,
Here is the info you requested,
Report ID Submitted
bp-5423c94c-44e6-486c-bcf8-a33f22150425 12 minutes ago
bp-7bb1c4cc-12f2-4453-a3cf-4c9392150424 1 day ago
bp-64aeb181-dfd9-4e2c-b443-05c332150424 2 days ago
bp-a102e41f-640e-41b5-a6af-d34c42150423 2 days ago
bp-47bea6b3-4216-4fdc-aa65-4cd042150423 2 days ago
Regards
Maka
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