I can't get a new tone I bought to download onto my iphone. Help

I bought a new ringtone. It shows up in itunes and when I go to "on this phone" it shows a little "!" next to the tone. Obviously something is wrong, but I cannnot figure out how to fix it. I have tried many times to sync the phone and put the tone on and off of the phone. Nothing works. My other tones show up, just not this one.
Can anyone help? itunes support has been **** to try to get help from

It seems like it's going to install and then it comes up with a dialog box that says "Apple Mobile Device" failed to start and to verify I have sufficient priveleges.
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

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