I can't install itunes.  I get an error code 2894 with a message stating that the installer has encountered an unexpected error.  Anyone know what I need to do?

I can't install itunes.  I get an error code 2894 & a message that states the installer has encountered an unexpected error installing this package.  Anyone know what I need to do to fix this? 

Are you able to uninstall iTunes and QuickTime?
You might have to search for the Windows Installer Cleanup Utility, which would allow you to remove some applications that you can't from Control Panel.
Also, take a look at this Apple document -> Trouble installing iTunes or QuickTime for Windows.

Similar Messages

  • I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested.  The message I receive is: "The installer has encountered an unexpected error installing this package.  This may indicate a problem"

    I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested.  The message I receive is: "The installer has encountered an unexpected error installing this package.  This may indicate a problem with this package.  The error code is 2324."

    Hi hongkongpom,
    Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah.  My problem was resolved after that.  Will list the chat history below in hopes that it may help you as well.
    Good luck!
    Samia  
    Chat Transcript
    Friday, October 4, 2013 05:55 AM
    Duration: 81 minutes 28 seconds
    Rebekah:
    Welcome to AppleCare chat support. Please give me a moment to look over your information.
    Rebekah:
    Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
    Rebekah:
    Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
    SAMIA:
    Sure, it's 8L8395UY2C5
    SAMIA:
    My problem is with iTunes.
    Rebekah:
    Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
    SAMIA:
    I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
    SAMIA:
    I don't have a problem with iPod.
    SAMIA:
    Just iTunes
    Rebekah:
    No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
    Rebekah:
    Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
    SAMIA:
    This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
    Rebekah:
    Thanks for that info!
    SAMIA:
    Pleasure!
    Rebekah:
    What version of Windows (XP, Vista, 7) do you have?
    SAMIA:
    Windows 7
    SAMIA:
    Windows 7 Home Premium
    Rebekah:
    Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
    SAMIA:
    Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
    SAMIA:
    - AppleMobileDeviceSupport64
    SAMIA:
    - Bonjour64
    SAMIA:
    iTunes64
    SAMIA:
    SetupAdmin
    SAMIA:
    I selected Repair in all of them instead of Remove and all worked but iTunes64
    SAMIA:
    That's when I received the message that I sent you earlier.
    SAMIA:
    By the way, this is the fir st time something like this occured. I never had problems with installation before.
    Rebekah:
    I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Rebekah:
    First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
    SAMIA:
    Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
    SAMIA:
    I closed all applications
    SAMIA:
    Also, my iTunes doesn't open anymore after the new failed installation.
    Rebekah:
    The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
    Rebekah:
    So no worries! We have the right article!
    Rebekah:
    On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
    SAMIA:
    I thought so after doing a little exploration.
    SAMIA:
    done
    Rebekah:
    Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
    Rebekah:
    After the uninstallation is complete, we don't want to restart your computer if you're prompted.
    SAMIA:
    Done
    Rebekah:
    Then if you see other iTunes entries on the list, we'll want to remove them the same way.
    Rebekah:
    Then we will remove all instances of Apple Software Update the same way you removed iTunes.
    SAMIA:
    Okay, but do I have to remoce iCloud as well?
    SAMIA:
    Rebekah, I received the same error message again when uninstalling
    Rebekah:
    We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
    Rebekah:
    How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
    SAMIA:
    I am unable to uninstall iTunes either
    SAMIA:
    Stopped completely
    SAMIA:
    I treied clicking Repair
    Rebekah:
    Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
    SAMIA:
    I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
    Rebekah:
    This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
    SAMIA:
    Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
    Rebekah:
    Awesome! I'm glad that worked!
    Rebekah:
    To be sure I am on the same page, what was the last component we uninstalled?
    SAMIA:
    iTunes
    SAMIA:
    Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
    Rebekah:
    That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
    SAMIA:
    Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
    Rebekah:
    The second one is Apple Mobile Device Support.
    Rebekah:
    The Application Support will be the last component we uninstall.
    SAMIA:
    Thanks! I'm on it.
    SAMIA:
    Done! ll 3 are gone, well 4 with iTunes. Now what?
    Rebekah:
    Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
    SAMIA:
    There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
    Rebekah:
    Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
    SAMIA:
    No
    SAMIA:
    Since I removed it
    Rebekah:
    Oh, perfect! If it was removed, we should be set!
    Rebekah:
    We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
    Rebekah:
    That should allow you to download iTunes!
    SAMIA:
    Shall I downloaad the latest vesion?
    Rebekah:
    You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
    SAMIA:
    Okay, thanks Rebekah!
    Rebekah:
    You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
    SAMIA:
    Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
    Rebekah:
    You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
    Rebekah:
    I hope you have a lovely day!
    Rebekah:
    It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
    SAMIA:
    Will do, thanks.

  • Unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

    unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"

    Hello chae84swangin,
    I recommend following the steps in the article below when getting an error message trying to install iTunes:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I can't install wmpfirefoxplugin at Firefox 4, It show "The installer has encountered an unexpected error installing theis package. This may indicate a problem with this package. The error code is 2755.

    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755.

    Although you're getting a different error message, perhaps try the procedure from the following user tip:
    "The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

  • The installer has encountered an unexpected error installing this package.This may indicate a problem with this package. The error code is 2869

    Hi,
    I am getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869." while installing SAP B1DE.
    Note:
    Downloaded the B1DE from B1DE:SAP Business One Development Environment Tools
    Using Window XP , .Net 2008, SAP B1 8.81 Version
    Company Name, Contact Person, Namespace all were given while installing. All of its length is less than 8
    Any help is appreciated.
    Thanks in advance.
    Parvatha Solai.N

    Hi,
    Try post a comment in B1DE 2.0.1 new version! blog.
    Beni.

  • My IPad screen is frozen with a message stating that the IPad has not been backed up to the ICloud for 7 weeks, this is not correct.I cannot get the messageto clear and cannot access any of the other icons; is there an emergency reboot process?

    My IPad screen is frozen with a message stating that the IPad has not been backed up to the ICloud for 7 weeks, this is not correct. I cannot get the messageto clear and cannot access any of the other icons; is there an emergency reboot process?

    Have you tried resetting your iPad?
    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
    No data will be lost.

  • I get this error when I try to install iTunes 10.7: "The installer has encountered an unexpected error installing this package. This may indocate a problem with this package. The error code is 2203."

    I am running Windows 7 64bit. I downloaded the latest version of iTunes and ran the installer. This message pops up, I click OK and the installation continues. Then, when I try to launch iTunes I get this: "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 5)". I have also received this error message even when the installation hasn't had any problems. I have uninstalled, reinstalled, restarted, repaired my .net framework,  uninstalled all components following the steps in Article: HT1923 http://support.apple.com/kb/HT1923 all to no avail. It still won't run. It was working perfectly before I updated it to 10.7. After that it all went to crap. I even tried installing the previous version and still get this error message. Any suggestions?

    Okay ... so it's not one of the cases of bodged up ACLs on the Apple folder in Common Files. (That's been underlying a few of the recalcitrant E7W5s.
    Just in case, let's try the fixit from the following document:
    Fix problems with programs that can't be installed or uninstalled

  • HT1926 I am trying to install itunes but a message says that the installer has been interupted? Any ideas?

    I am trying to download itunes again after restoring my laptop to factory settings. I can download it & it starts to install but then a message comes up saying 'the installer has been interrupted'
    Has anyone any ideas of how to overcome this?
    Thanks

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • TS3212 I have a new computer, a HP with windows 8. I try to install itunes and get error. Says the installer has encountered an enexpected error installing thics package. This may indicate a problem with the package. The error code is 2503.

    I'm having problems installing Itines on my new computer with Windows 8. I always get problem with install. the error code is 2503. How do I correct this?

    Although you're getting a different error message, perhaps try the procedure from the following user tip:
    "The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

  • I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more.  Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and shuts down.

    I've tried uninstall/reinstalling it, disabling bonjour and the icuuc40 swap out to the older version but nothing has worked, yesterday I upgraded to 10.2.2 and still nothing.  I haven't been able to open itunes for about a month now without it crashing.

    Ok perfect I did what you asked, there are 2 different ones that seem to be occurring but the most recent one is:
    roblem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.2.2.12
    Application Timestamp:          4da738b4
    Fault Module Name:          WebKit.dll
    Fault Module Version:          5.33.21.1
    Fault Module Timestamp:          4d87e897
    Exception Code:          c000008e
    Exception Offset:          00522669
    OS Version:          6.0.6002.2.2.0.768.3
    Locale ID:          4105
    Additional Information 1:          fd00
    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160
    Additional Information 3:          fd00
    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160
    the other on is:
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          10.2.2.12
    Application Timestamp:          4da738b4
    Fault Module Name:          JavaScriptCore.dll
    Fault Module Version:          5.33.20.20
    Fault Module Timestamp:          4d4d9843
    Exception Code:          c000008e
    Exception Offset:          0008b25a
    OS Version:          6.0.6002.2.2.0.768.3
    Locale ID:          4105
    Additional Information 1:          5613
    Additional Information 2:          e12041d64bc8903760edd87f9e2a0ba2
    Additional Information 3:          ddc6
    Additional Information 4:          73b34ca1bae9f308beb22e994982729c

  • TS3212 I download Itunes and keep getting the message "Apple Appliation support was not found. Apple application support is rquired to run Itunes. Please uninstall itunes, then install itunes again."  Anyone know what i need to do to get it downloaded?

    I download Itunes and keep getting the message "Apple Appliation support was not found. Apple application support is rquired to run Itunes. Please uninstall itunes, then install itunes again."  Anyone know what i need to do to get it downloaded?

    b noir
    I have a very similar problem.  I am running a new install of Windows 8.1.  When I install iTunes 64 bit I receive 2 similar pop-up error windows containing the following (note error code and error text differ "iTunes Helper" vs. "iTunes"):
    ^^^^^^^^^^^^^^^^^^^^^
    Apple Application Support was not found.
    Apple Application Support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again.
    Error 2
    ^^^^^^^^^^^^^^^^^^^^^^
    Apple Application Support was not found.
    Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
    Error 2 (Windows error 2)
    ^^^^^^^^^^^^^^^^^^^^^^
    I've followed the instructions given in this post:
      download/install WinRAR
      extract iTunes64Setup
      double click AppleApplicationSupport.msi
    When I run AppleApplicationSupport.msi, I receive the following error:
    ^^^^^^^^^^^^^^^^^^^^^^
    !   C:\Users\Charlie\Downloads\iTunes Extract - 2\iTunes64Setup\AppleApplicationSupport.msi: The archive is corrupt
    ^^^^^^^^^^^^^^^^^^^^^^
    Any ideas?

  • My ipad is not being seen by itunes in Windows 7. I uninstalled then reinstalled itunes it started working for a while then it stopped. I get a message stating that the device is not recognized or the device is defective replace device. Anyone have a fix.

    My ipad is not being seen by itunes in Windows 7. I uninstalled then reinstalled itunes it started working for a while then it stopped. I get a message stating that the device is not recognized or the device is defective replace device. Anyone have a fix.

    At present I have no power to the Gen 7, so need to get some power to it I think.  I pressed the buttons as you suggested, but nothing is showing up at this point.  Thank you for your response as the more I can rule out before  I take it back the better I think.

  • Firefox will not install on my laptop using windows 7. I keep getting a message saying that the installation was interrupted

    Every time I try to install firefox on my laptop i get a message saying that the installation was interrupted. I am using windows 7.

    Oh my god, thank you so much! Ive been working on this for hours and with your help it was done in five minutes. Thanks again!

  • HT203180 I purchased a video from iTunes but it will not sync to my iPod.  I get a message stating that the video "was not loaded to the iPod because iyt cannot be played on this iPod."  I tried to use the "create an iPod version" but the command is graye

    I purchased a video from iTunes but it will not sync to my iPod.  I get a message stating that the video "was not loaded to the iPod because iyt cannot be played on this iPod."  I tried to use the "create an iPod version" but the command is grayed out

    I was refering to the "sample rate", normally 44.1 KHz, the iPod might not be able to play tracks with a non-standard rate. Otherwise I'm not sure what the issue might be.
    tt2

  • My Ipad says it needs restoring but when I try comes up with 3194 error - does anyone know what I need to do? Can't even turn it on!!

    My Ipad says it needs restoring but when I try to do this through itunes it comes up with error 3194? Anyone know what I need to do? I can't even get the ipad to turn on just has a sign saying plug into itunes

    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

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