I can't make an in app purchase and i also can't purchase apps but i can purchase music

please help me the title says it all

To Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact
Note:
Some In-App Purchases require a Credit Card.
iTunes Store: Accepted forms of payment
http://support.apple.com/kb/HT5552

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    It sounds like even though the Mute switch is not on, sounds are not making the, well, sound they should, and the volume buttons make a blank volume indicator appear on the screen that does not show the volume level.
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    I have purchased a film from the istore and it had transferred to my download but I can not do it as it say I don't have enough storage. I pressed the HD version and know SD are smaller how can I change it to SD version?

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