I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?
I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?
Per the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
contact: Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
You don't see the link to send a reset email, which means you don't have a rescue address.
You see the link to send a reset email, but you don't have access to email at the rescue address.
Similar Messages
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I can't make purchase with appstore
I can't make purchase with appstore by my visa debit card but my account was debited 1$ , If that money to authorize my card i want to know is how long time my card can transactions ?
Apart from the $1 temporary store holding charge what happens when you try to buy something ? Are you getting any error messages ?
The $1 will be charged each time that you add/change your card details, it's to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702 -
I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18 -
URGENT What can i do? i forgot my password (iCloud) and i don't know the security questions also, the email that was set up with that account was deleted a long time ago, so i cannot update my applications on my iphone 4S.... THANK YOU!!!!
Try the methods described here in this link: Apple ID: All about Apple ID security questions
If neither your recovery email works nor do you know the answers to the security questions, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html -
I changed my id. When I want, now, update my apps I'm asked my pwd corresponding to my old id. I forgot this old pwd and can(t get it from apple. It seems the old id doesn(t exist anymore. What should I do?
J'ai changé mon id. Je veux mettre à jour mes appli mais on me demande le pwd de mon ancien id que j'ai oublié. Je ne peux pas le récupérer. Il semblerait que mon ancien id n'existe plus. que dois je faire?Did yoo go to Settings>iTunes and App Stores and sign out and sign back in?
Next see:
Frequently Asked Questions About Apple ID -
HT5312 i have a locked apple id as i don't know my security answers, can you help me?
i have a locked apple id as i don't know my security answers, can you help me?
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96451) -
I have formatted my computer and re installed itunes. However, I cannot see my purchased musics/movies/books on my library anymore. I can see my purchased registration on my account, but I don't know how I can do to download it back to my pc. Any ideas?
Thanks a lotGo to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through all the tabs to download again for free
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hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?
You can get your Security Questions reset by contacting iTunes Support at either of the two links below. Select the best options for your issue, or provide specific information. Let them know you are contacting them concerning Forgotten Security Questions. They will get back to you via your primary email address, usually within 24 hours. Once your Security Questions have been reset, you will be able to go in and reset your Rescue email address on your account:
http://www.apple.com/support/itunes/ww/
or by email:
http://www.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
HT4798 If I don't know my security questions how can I reset it?
If I don't know my security questions how can I reset it?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(80618) -
i bought macbook pro 17" with lion and installed win7 64bit on it.but i don't have language bar and when i changed my keyboard it doesn't changed?what should i do?
Are you talking about changing the keyboard layout when you are working in Windows? If so, you need to tell people how you are running it (bootcamp, parallels, other) and whether you have already done stuff like
http://windows.microsoft.com/en-US/windows-vista/The-Language-bar-overview -
Hi I can't purchase on itunes as I don't know the security questions, the email to retrieve answers is not a valid email my young daughter set it up wrong please help!
You won't be able to change the rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to udate your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I forget the security questions for the Apple ID
I Forget the the two security questions for the Apple ID when I want to purchase anything in money they ask me security questions and I don't know them
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109223) -
I can't activate my iTunes gift card as i don't know my security questions
i can't activate my iTunes gift card as i don't know my security questions
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(120522) -
TS3297 I don't know my security questions how can I change them
How can I change my security questions
Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85456) -
I was about download music when it then asked me for my security questions. The problem for me is that I've never answered these questions ever in my hole apple experience and even if I did, I've 100% completely forgot about them. I then decided to email a link to deactivate my questions however this email from Apple had never come, I'm know left unable to download music, apps, and books.
You need to manage your Apple ID and change your security question there.
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