I can't open the browser. I double click and nothing happens. I tried uninstalling and reinstalling but every time I do this it tells me I have to close Firefox first! I have restarted and then tried downloading to no avail b/c I get the same message.

Disable Yahoo Messenger (with the arrow on the right of your account name) in Yahoo mail.

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How can I OPEN files I just downloaded? They're on the DOWNLOADS screen of Firefox but I can't open them even after double-clicking? And they're not on the FOLDERS as well. I tried RIGHT-CLICK and the "open dowloading folder" or something does not work! P

How can I OPEN files I just downloaded? They're on the DOWNLOADS screen of Firefox but I can't open them even after double-clicking? And they're not on the FOLDERS as well. Even the right-click is not working ... the "open containing folder" does not work.
== This happened ==
Not sure how often
== ALWAYS! ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2)

Open Containing Folders is never active.

HT1212 my kid brother entered the wrong pin on my ipad and now it is disabled and i was told to connect tt itunes for restore but every time i do that it tells me to update the ios but i have downloaded the new ios 7 on my ipad 2 and i also have the soft

my kid brother entered the wrong pin on my ipad and now it is disabled and i was told to connect tt itunes for restore but every time i do that it tells me to update the ios but i have downloaded the new ios 7 on my ipad 2 and i also have the soft copy of the ios on my windows pc. please how can i reload my ipad

Try using recovery mode
Recovery mode - Support - Apple

I can't open firefox. The home page doesn't come up, I just keep getting the Crash Reporter asking to restart/quit but every time I do this the same message comes back.

I can't open Firefox. The home page doesn't come up, I just keep getting the Crash Reporter asking me to restart/quit but every time I do this the same message comes back. I've not been able to use Firefox for days now.

Since a few days we have a lot of crashes with [http://www.trusteer.com/product/trusteer-rapport Trusteer Rapport]. If you have this program, try to disable it and see if that stops the crashing. 
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport 
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it. 
http://www.trusteer.com/support/en/report-problem 
If you do not have Rapport, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report. 
See https://support.mozilla.com/en-US/kb/Firefox%20crashes 
or http://kb.mozillazine.org/Firefox_crashes

I am using a MacBook Air, OS X ver 10.9.4, mail ver 7.3. Intermittently I can not open individual mails when double clicking on them. I must go out of mail and back in before mail will open.

I am using a MacBook Air, OS X ver 10.9.4, mail ver 7.3. Intermittently I can not open individual mails when double clicking on them. I must go out of mail and back in before mail will open.

Hi Eric
Good idea, but I am still having the same problem.
Thanks very much
Neil Lilien

I have got Acrobat 10.1.13 for Mac running Yosemite - and the 'advanced search' feature has stopped functioning - it doesn't install the search window, nothing happens - so I uninstalled acrobat, reinstalled it - but it still not working?

I have got Acrobat 10.1.13 for Mac running Yosemite - and the 'advanced search' feature has stopped functioning - it doesn't install the search window, nothing happens - so I uninstalled acrobat, reinstalled it - but it still not working?

It's a 3rd party app. You really should contact Adobe Support and/or post in the Adobe Forums
Mac OS X (10.6.6)
Use Software Update or the OS 10.6.8 combo update to update your OS. Also, update everything SU has to offer for your computer. When done, repair permissions and restart your computer.

I tried renting a movie, but every time I try to play it, it gives me an iTunes error code -42110. What is the deal?

I tried renting a movie, but every time I try to play it, it gives me an iTunes error code -42110. What is the deal?
- Cratin

Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.

I have an Ipod touch 6 and can't updated apps. When I click update, nothing happen. Any clue?

I have an Ipod touch 6 and can't updated apps. When I click update, nothing happen. Any clue?
Thanks,

There is no iPod Touch 6. The latest generation is iPod Touch 5. Perhaps you mean you have an iPod running iOS 6.1.6. If so, you have a 4th generation iPod which cannot update past 6.1.6. A 5th generation iPod can run iOS 7

I have forgotten my password and my iphone is disabled. I have tried to resetting it but every time the time is up and i think it will work it says "can't connect to iphone because password is on" how do reset my iphone 5?

I have forgotten my password and my iphone is disabled. I have tried resetting it but every time the time is up and I think it will work, it says "cant connect to iphone because password is on" how do i reset my iphone 5?

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

I installed Lightroom 2015 ccwhen I lounch Lightroom there is a blink in the menu and nothing happens, i deleted my lightroom 5 but still nothing is working,photoshop cc 2014 no problems.

I installed LR 2015 cc when i lunch LR there is a blink and nothing happen, before i deleted my LR 5

Try signing out and signing in back on Creative Cloud App. Then check if Lightroom CC 2015 working
Sign in, Sign out | Creative Cloud desktop app

I have installed firefox and now have the icon but when i double click on ,nothing happens, please help

I am trying to change web browser from internet explorer to firefox, I have downloaded firefox but I am not able to use the icon . Nothing happens when I click on to use it. please help.

In case you haven't solved this by now...
Sometimes your security software will block new programs from accessing the internet. Are you getting any alerts along those lines?
Sometimes Firefox will stall during startup and never display its window. In that case, you may need to manually "kill" the firefox.exe process using the Windows Task Manager before trying to start Firefox again.
You can display the Task Manager by pressing Ctrl+Alt+Esc. Windows 8.1 has a different display than Windows 7, so I have to go by memory. If you see a tab named Applications, check that one first. Then check Processes, and finally check Details. If you find Firefox or firefox.exe on any of those tabs, select it and End Process (or other action to shut it down).
After you are done with the Task Manager, try starting Firefox up again.
See also: [[Firefox won't start - find solutions]]

Every time I want to download itunes 11, I keep getting a network error. I have tried changing my location but every time, I get a network error. I have been able to install itunes 10.7 without a problem. How do I fix this?? Help!!

I recently updated my ipod to iOS 7. Now that I have done this, my itunes needs to be itunes 11. I have been able to download itunes 10.7 but now I need an upgrade. Every time I go to update it, I get a "Failed-Network Error" message. I have tried changing my location and networks but I still get the same message. I really need to download itunes 11 inorder for my ipod to work with the itunes. How do I fix this problem?? Help!!!

I had the same problem and tried restarting my computer. It configured windows updates for a while, then iTunes downloaded successfully. Hope this helps!

OFFICE 2010 can not open EXCEL files by double click, only File Open....

Hi:
I am using WIN7 ultimate 64 bit and excel 2010 (office 2010 Pro plus).
I can not open any excel file(.xls and .xlsx) with a double click on the file. if I double click on the file, the application launches and excel starts, but no file is loaded and no error message, I have to manually go file open and select the file and
then it opens correctly...
I have tried every solutions I can find from internet, but none worked....
1.Repair the office 2010 instalation.------doesn't work.
2.Right-click the file >>Select "Open With" and select [Excel 2010]>> Check always use this program. ------doesn't work.
3.Options>>Advanced>>General section>>unchecked "Ignore Other Applications that use Dynamic Data Exchange (DDE)".------doesn't work.
4.Run>> input "Excel /regserver". ------doesn't work.
5.Create new user profiles.------doesn't work.
6.Delete EXCEL folder under "HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\".------doesn't work.
Is there any other solutions can fix this problem? Any help are appreciated.
Yong.

Hello Yong,
Thanks for posting in our forum. Seems you've already tried lots of things, and I can see that those are all steps that reportedly have worked for others.
Here is one more thing that you might want to have a try:
Open Registry Editor
Go to the registry key HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open\command
Highlight the key, select the (Default), select "Modify..."
from the pull-down menu and then enter the value below: "C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE"
"%1" (include the quote marks)
Then OK your way out
Please have a try and feel free to post back.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Ive tried recovery mode but every time i try to restore my ipod touch it just goes back to conect to itunes and it wont connect because i dont know the password

ive tried re

A Complete Guide to Restore or Recover Your iDevice (or if you forgot your passcode)
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
If you need to restore your device or if you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to
         update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
     1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
         of the cable connected to your computer's USB port.
     2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
         red slider appears, then slide the slider. Wait for the device to turn off.
          If you cannot turn off the device using the slider, press and hold the Sleep/Wake
          and Home buttons at the same time. When the device turns off, release the Sleep/Wake
          and Home buttons.
     3. While pressing and holding the Home button, reconnect the USB cable to the device.
         The device should turn on. Note: If you see the screen pictured below, let the device
         charge for at least ten minutes to ensure that the battery has some charge, and then
         start with step 2 again.
     4. Continue holding the Home button until you see the "Connect to iTunes" screen.
         When this screen appears you can release the Home button.
     5. If necessary, open iTunes. You should see the following "recovery mode" alert:
     6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

CS6 - can't open a file by double-clicking

upgraded to CS6 and now when I double-click on a jpeg or RAW file it will not open. All I get is a greyed-out Photoshop window. I have to go up to the Photoshop Tool Bar and go File > Open > ........ to open the file.

1. Are you using Windows/ Mac OS?
2. Check the filetype association to ensure the desired filetype is associated with Photoshop CS6 by default. If you upgraded from CS5 or earlier, you may want to force change your filetype association to Photoshop CS6 once for all filetypes you'd like to open with CS6
3. Do you have any dialog box (such as Open) open in Photoshop when you try double clicking a file from your explorer/ finder. In this case, Photoshop will not open the file when you doubleclick outside
4. If the prior solutions don't work, try resetting your Photoshop Preferences by following these instructions: http://forums.adobe.com/thread/375776

I can't open the browser. I double click and nothing happens. I tried uninstalling and reinstalling but every time I do this it tells me I have to close Firefox first! I have restarted and then tried downloading to no avail b/c I get the same message.

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