I can't purchase/save a ringtone in iTunes for my iPhone

I have retrieved the information on which songs in my library can be used to make ringtones, edited the clip I want, and clicked "Buy" - nothing happens. The ringtone portion of the screen goes grey for a second, then comes back. There is no ringtone in the Ringtones section of my Library. I am logged into my account, and everything else seems to be working perfectly. I've rebooted etc. and tried this numerous times. What is going on?

Set your iTunes import preferences to AAC encoder / HQ
Select the track you want to convert - right click - get info - Options
Select Start/Stop Time: Make sure that the resulting playtime is less then approx 39 sec - OK
Right-click again on that track: Create AAC version
Delete the resulting file from your iTunes library
Move it from Trash to your Desktop
Rename it from .m4a to .m4r
Double-Click that .m4r file

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