I can't read the text in my Acrobat pro fill forms fields

I used to be able to render text with my acrobat pro, now the function is missing.  I can't read what people put in the fields I create in my forms if they don't fill it out with acrobat when they email them back.  This didn't used to be the case. One month ago I could render the text.  I had help from a tech at Adobe about a year ago on this and he changed my acrobat somehow so now I can't update it because it's been "modified".  How can I make my text visible?   Thanks!

Read this:
Renderable Text?

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