I can't scan after upgrading to Yosemite

Hi, I upgraded to Yosemite yesterday, and ever since the upgrade my printer won't scan. I can still print, but when I go to the HP Scan logo in my applications, and try to scan, I get this error:
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.
I have tried everything - closed all programs, restarted my computer, uninstalled HP, install HP drivers, but with no luck. Before upgrading to Yosemite it worked perfectly.
My printer is: HP Deskjet F4180.
I would appreciate any help I can get to resolve this.
Thanks in advance!

Hi dreamer,
Sometimes in oder to use apps that came with your printer/scanner you must be using the printers actual driver and not AirPrint. This video should explain it if you are still having issues. Printer/Scanner Fix With Yosemite No Matter What Brand
-crazy

Similar Messages

I can't scan after upgrading my iMac to OS X Yosemite

Hi, I have an iMac and I upgraded to Yosemite yesterday. Ever since the upgrade my printer won't scan. I can still print, but when I go to the HP Scan logo in my applications and try to scan, I get this error:
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.
I have tried everything - closed all programs, restarted my computer, uninstalled HP, install HP drivers, but with no luck. Before upgrading to Yosemite it worked perfectly.
My printer is: HP Deskjet F4180.
I would appreciate any help I can get to resolve this.
Thanks in advance!
Sharon

Hi @sharon2906 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your issue with installing Yosemite and your HP Deskjet F4180 and not scanning. This is a document for Yosemite OS that will help you resolve the scanning issue.
Make sure you do you Apple update on your system as well.
On the upper left corner of the computer desktop, click the Apple menu icon update Apple Software.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Mail can't index after upgrading to yosemite

I am on a Macbook Pro, Yosemite 10.10. 2.53 Intel Core 2, 4GB Memory.
A few weeks ago I updated to Yosemite from an older OS. All seems to be working fine, except for Apple Mail. It is having trouble indexing the mail. I did have a large storage of mail for my business and my personal. I don't know how to proceed. I did perform a backup via Time Machine.
Here's what I did:
When I try to open Mail, it says it needs to import messages. I click 'Continue'.
After about 6 or 7 minutes, it appears to be done importing my 25K messages.
I get a message saying it is upgrading my mail database and migrating my data.
Then I get 'The upgrade failed. An error occurred durig the upgrade. Click Continue to launch the Mail Import Assistant, which will help you create a new library and import your existing messages.'. I click Continue.
I get an error message saying, 'Your Mail Index has been damaged. To repair it, quit Mail. Mail will repair the index the next time you open Mail. Your mailboxes and messages will be preserved.'. This has not worked when I open Mail the next time.
I have tried to go to Migration Assistant, but that did not seem to be what I was looking for. I cannot find where my mailbox folders are stored in order to delete several folders and their contents if I have too many stored messages.
Please help. I am not sure what to try to get Mail to open and to recover my messages. Thanks.

The new version of Mail stores its database in a different format than the old one, so the database has to be converted before Mail can use it. Sometimes the conversion fails because the old database is corrupt. The easy way to recover is to discard the old database and start afresh. You can do that without losing any messages, provided that:
☞ All your incoming mail accounts are on an IMAP or Exchange server
☞ You store sent messages on the server
☞ You don't have any "On My Mac" mailboxes
Most well-known independent mail services such as iCloud and Gmail are based on IMAP. On the other hand, ISP-hosted mail services almost always use POP. If your ISP is one of your mail service providers (or the only one), you probably can't use this procedure. Ask for further instructions in that case.
If you know that the conditions above are satisfied, continue as follows.
Quit Mail if it's running. Back up all data.
Open the Library folder in your home folder by holding down the option key and selecting
Go ▹ Library
from the Finder menu bar. Inside it is a subfolder named "Mail." Move that folder to the Desktop. You're not moving the Mail application; you're moving a folder named "Mail."
Open the Internet Accounts pane in System Preferences and recreate your mail accounts other than iCloud with the same settings as before. To recreate an iCloud mail account, all you have to do is open the iCloud preference pane and check the box marked Mail.
Launch Mail. If all goes well, your mailboxes should be restored automatically. The messages will be downloaded from the servers, so it may take a long time if you have very large mailboxes. Some people have mailboxes in the gigabyte range, and that may be a problem if your bandwidth usage is metered.
If the mailboxes are created successfully, you can delete the folder you moved to the Desktop. You may have to recreate your Mail rules, signatures, and custom stationery. If it's very important to you not to have to do all that, ask for instructions before deleting the folder.

I don't understand my EtreCheck report. What can I do to improve the speed of my Macbook 2010, which became very slow after upgrading to Yosemite?

I just updated my Macbook (2010) to Yosemite, and it's become very slow. After searching through this community, I downloaded and run EtreCheck, but don't understand what the report means. Please could you help me with what I should do to improve my computer's speed, aside from upgrading my RAM? Thank you so much.
The report:
Problem description:
my macbook is running very slowly after upgrading to yosemite.
EtreCheck version: 2.0.11 (98)
Report generated 12 November 2014 1:44:14 pm SGT
Hardware Information: ℹ️
MacBook (13-inch, Mid 2010) (Verified)
MacBook - model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 3:23:3
Disk Information: ℹ️
TOSHIBA MK2555GSXF disk0 : (250.06 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 249.20 GB (25.42 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N
USB Information: ℹ️
Western Digital My Passport 0748 1 TB
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 210 MB
tansey (disk1s2) /Volumes/tansey : 999.83 GB (951.98 GB free)
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Configuration files: ℹ️
/etc/hosts - Count: 15
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.13) Support
[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.13) Support
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.8) Support
[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.8) Support
[not loaded] com.novamedia.driver.IceraUSB_MSD_Bypass (1.3.0) Support
[not loaded] com.novatelwireless.driver.3G (3.0.13) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.13) Support
[not loaded] com.option.driver.Option72 (2.15.0) Support
[not loaded] com.option.driver.OptionHS (3.26.0) Support
[not loaded] com.option.driver.OptionMSD (1.21.0) Support
[not loaded] com.option.driver.OptionQC (1.11.0) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.39) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.45) Support
[not loaded] com.vodafone.driver (3.0.9) Support
[not loaded] com.zte.driver.cdc_ecm_qmi (1.0.1) Support
[not loaded] com.zte.driver.cdc_usb_bus (1.0.1) Support
[not loaded] de.novamedia.driver.NMSamsung (0.0.2) Support
[not loaded] de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) Support
[not loaded] de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) Support
/System/Library/Extensions/NMHuaweiPhonesVTPCDC_106.kext/Contents/PlugIns
[not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
/System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
[not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
/System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns
[not loaded] com.novatelwireless.driver.3GData (3.0.13) Support
/System/Library/Extensions/Vodafone.kext/Contents/PlugIns
[not loaded] com.vodafone.driver.Data (3.0.9) Support
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.accountsd.plist
[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.bird.plist
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cloudd.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.coreservices.uiagent.plist
[failed] com.apple.EscrowSecurityAlert.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.iconservices.iconservicesagent.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.pluginkit.pkd.plist
[failed] com.apple.recentsd.plist
[failed] com.apple.security.cloudkeychainproxy.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.cache_delete.plist
[failed] com.apple.coresymbolicationd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.diagnosticd.plist
[failed] com.apple.iconservices.iconservicesagent.plist
[failed] com.apple.iconservices.iconservicesd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.installd.plist
[failed] com.apple.MobileFileIntegrity.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.sandboxd.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.spindump.plist
[failed] com.apple.sysmond.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
[running] de.novamedia.nmnetmgrd.plist Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.CS5ServiceManager.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] de.novamedia.VodafoneDeviceObserver.plist Support
[invalid?] SwapperUFi.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.cloudpath.maccmd.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] PPPMonitord.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[invalid?] com.akamai.client.plist Support
[invalid?] com.divx.agent.postinstall.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
SurplusMeterAgent UNKNOWN (missing value)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
Google Earth Web Plug-in: Version: 7.1 Support
Default Browser: Version: 600 - SDK 10.10
OfficeLiveBrowserPlugin: Version: 12.2.6 Support
OVSHelper: Version: 1.1 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 10.1.12 Support
SharePointBrowserPlugin: Version: 14.0.0 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
OctoshapeWeb: Version: 1.0 Support
Safari Extensions: ℹ️
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
DivX Support
Flash Player Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 223.78 GB
Destinations:
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 223.78 GB X 3)
Top Processes by CPU: ℹ️
      15% WindowServer
      1% Dropbox
      0% AppleSpell
      0% Skype
      0% imagent
Top Processes by Memory: ℹ️
60 MB Google Chrome
56 MB JavaApplicationStub
47 MB Skype
45 MB Finder
45 MB WindowServer
Virtual Memory Information: ℹ️
60 MB Free RAM
443 MB Active RAM
398 MB Inactive RAM
349 MB Wired RAM
16.91 GB Page-ins
633 MB Page-outs

I advise to reply to the one you want to reply to.
You have had good information here. I will not repeat that here.
I would like to add:
you have incompatible software: start in SafeMode, read Woodmeister and see if it is free of issues.
Akamai is crap software needed or not, Huawei the same.
It is very possible that the keygenerator you used for generating a key for some softwares has infected your mac.
The non-regular software with the false key(s) are not compatible probably or generate malware. Luckily you can not update them automatically because the keygenerator blocked the software for contacting the developer... I propose to consider getting rid of those softwares by really good uninstalling.
You have a beautiful mac, don't degenerate it with crapped software. There are alternatives for expensive software, for example Adobe Photoshop has a free alternative (with a less beautiful interface) in GIMP. And so on.
Lex

After upgrading to Yosemite I have lost iPhoto. It has a cross through it in Finder, but I clicked on it and I was directed to download the latest version from the App store, but it is not available in the Australian store. Can anyone help?

After upgrading to Yosemite I have lost iPhoto. It has a cross through it in Finder, but I clicked on it and I was directed to download the latest version from the App store, but it is not available in the Australian store. Can anyone please help? I am not an advanced user and I would like my photos back, having had no idea I would lose iPhoto in the upgrade!

Thanks petermac87...but for some reason, the only purchases showing are OS. So assuming iPhoto is in Mountain Lion, I was hoping to look under Hidden Items there as you suggested, but there is no option for that. Only option is to download Mountain Lion again, not iPhoto specifically. Any ideas welcome!

I am unable to update my album art since I commenced using match (and after upgrading to Yosemite). How can I 'unembed' old cover art and replace?

I am unable to update my album art on my iMac since I started using Match (and after upgrading to Yosemite 10.10.3). A message advises that it's not possible to removed old artwork if it's embedded. How can I 'unembed' old cover art and replace?

Normally artwork recovered with iTunes is stored as a separate artwork file and iTunes refers to that file to display artwork when you click on a track. However, if you then copy the file to another player the artwork file is left behind and the track will not display the artwork on the other player. To get around this it is possible to embed the artwork in the music file itself so it always travels with the file. Artwork can be embedded by you or files from third party sources may arrive with embedded artwork. iTunes apparently now won't replace artwork for such files. You can accomplish this by completely deleting artwork for a file or set of files in Get Info, then getting iTunes to fetch artwork which will then be set as a reference file rather than being embedded.
I use an old iTunes so unless you are using an ancient iTunes it won't help for me to give you great details. To erase artwork I simply get info on a series of files and check the box next to the artwork box without adding any artwork and close. To do it for single file I Get Info, go to the artwork display tab and click delete. Here's a Windows reference for a newer iTunes (but the "old Get Info" reference is for early iTunes 12 and no longer works with newer):I cannot delete embedded album artwork in iTunes 12

After upgrading to Yosemite, I can't print on Okidata c5150n

After upgrading to Yosemite, I can't print on Okidata c5150n. Oki is of no help. I am connected by ethernet.

For those trying to use an Oki C5150n printer with OS X Yosemite, the fix is now available. One must use the driver for the Oki C5800Ldn printer from the Oki support page because the Yosemite compatible driver does not yet appear on the page for the C5150n. However at Oki customer support's direction I have loaded and used this driver, and so far it is working just fine. To download the driver use the link at the end of this comment and navigate to the OS.X.10 download option under "find a driver". Be advised that one must remove the Oki printer from the list in the "Printers and Scanners" system preference window and then re-create it de novo after installing the new driver as the old one will not work. Unfortunately this means that any documents left hanging in the print queue prior to installation of the new driver will be lost.
http://my.okidata.com/pp-C5800Ldn.nsf?opendatabase
Good luck to all!

I can't set up iCloud drive on my iMac after upgrading to Yosemite

I can't set up iCloud drive on my iMac after upgrading to Yosemite - iPhone and iPad are updated but both say my iMac isn't (even though it is running Yosemite).
My iMac is OS X Yosemite 10.10 (14A389), memory is 4 GB 1333 MHz DDR3 and storage capacity is 273.64 free of 999.35 GB.
When i go to System Preferences and click on iCloud. The iCloud Drive section is greyed out and says setting up and a spinning pin wheel. It stays like this the whole time. I have tried restarting the computer. i amanita sure what else to do to make it work. Any suggestion would be great.

I found another way to correct this...
1) Select Message, then go to Preferences,
2) a window will appear with 3 options, General, Accounts, Audio Video, don't be surprised when you see a video of yourself, your camera just turned on.
3) Select Accounts (you may have several here)
4) Select the account that has "iMessage" under the account name. This may likely be your Apple ID ****@me.com
5) Look at what is checked under the "You can be reached for messages at:"
6) Select the one account (or more if you like) and deselect the others
7) Close the window and the problem goes away.
I'm not longer getting my sons iMessages.

Please, help! After upgrading to Yosemite, my dock has disappeared, along with the dashboard and the wallpaper! Can anyone help? I'm using a MacBook Pro, retina, bought it last year.

Please, help!
After upgrading to Yosemite, my dock has disappeared, along with the dashboard and the wallpaper! Can anyone help? I'm using a MacBook Pro, retina, bought it last year.
Thanks

Have you been trying to download from the app store? Did you get a message?
As a suggestion, you might go to an Apple store (genius bar appointment) for help. As far as I know, there should be no charge.
Barry

I have an Epson Perfection V100 scanner and can no longer scan after upgrading to Mountain Lion and Creative Suite 5.5. Any suggestions?

I have an Epson Perfection V100 scanner and can no longer scan after upgrading to Mountain Lion and Creative Suite 5.5. Any suggestions?

Check the Epson web site for updates to drivers and Epson scan software.

I can't open a .psd file in Illustrator CS4 after upgrading to Yosemite

I can't open a .psd file in Illustrator CS4 after upgrading to Yosemite.

Can you open any file, i.e. jpeg, etc.? Have you installed the Apple legacy Java: Java for OS X 2014-001? I'm guessing you have because you wouldn't be able to open PS at all without it. But have to ask.

Can't use "Place Linked" or "Place Embedded" or "Open" after upgrading to Yosemite and PS CC 2014

When I go to File > Place Linked / Place Embedded / Open it isn't working anymore after upgrading to Yosemite and PS CC 2014.
If I drag a file to Photoshop, I can open it that way, or by using "Open Recent".
I've tried going to the folder "Adobe Photoshop CC 2014 Settings" and deleting the file "Adobe Photoshop CC 2014 Prefs.psp", and then "Place Linked / Place Embedded / Open" works once, but then it stops working again?

Yosemite is still full of bugs that Apple has not been able to fix. Thank Apple for the damage to your Photoshop install.
To re-create the preferences files for Photoshop, start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by manually deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here:
How to Reset Photoshop CS6’s Preferences File | The Complete Picture with Julieanne Kost | Adobe TV
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.

I'm stucked on APPLE evolution bar when I restarted my Mac after upgrade to Yosemite. I Can't access on my computer.

I'm stucked on APPLE evolution bar when I restarted my Mac after upgrade to Yosemite. I Can't access on my computer.

Good Question.
I downloaded Yosemite a while ago, but didn¹t install it because it would
knock out several applications such as Solitaire till Dawn But finally
when some apps wouldn¹t work with my current version of Safari I thought I
would upgrade Safari but they wouldn¹t work with the OS I was using so
suddenly I had no Safari and was worse off than before. So I bit the bullet
and upgraded to Yosemite with the earlier version I already had. Not pleased
when iPhoto didn¹t work, and it also coincided with an national email outage
here in Australia by the major carrier so no email either.
Experience has taught me that it gets sorted out in the end but in the
meantime...
And the lesson is [

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How are you trying to open it, and what exactly happens?

I can't restart after upgrading yosemite software, how to restart?

i can't restart after upgrading yosemite software, how to restart?

What backups do you have, and what exactly happens when you try to restart?

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