I can't set up my auto-pay directly to my bank account.

I have a prepaid phone which has the option of setting up auto-pay.  However, when I tried to set up auto-pay (on the phone and online), it only gives me the option of using a credit card -when what I want is to hook it up to my checking account.  I tried contacting customer service, but all they had to say was that I "should be able to," at which point they ended the chat session.  So I decided to ask here instead.

Can you set it up from the bank account end?  Use the bill pay and send it from the bank account to Verizon, rather than initiating it from Verizon's end?  Would that satisfy the electronic debit?  I don't see why using your debit card on a recurring transaction wouldn't qualify as well.

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