I can't update PS CS6 from the cloud

Question

Hello evryone
The instalerenvan an update for PS CS6 from the cloud, stop contineu and displays an error message. It appears to be that has something  to do with the Adobe Extension Manager CS6 has to do an update. The update stop when he charging around  60%.
What should I do?
thanks
greeting walter

Answer 1

So, after a rather unhelpful subsequent chat with customer support I did the following:
1. Save a copy of my existing 13.0.4 PS folder
2. Run PS Uninstall to uninstall my existing PS
3. Run Application Manager. Now it allows me to install PS from the cloud, which took about 45 minutes.
4. Launch PS just downloaded/installed. Note that About says its 13.0 (!!).
5. Go to Help->Updates and see that it lists 13.1.2. Go ahead and update.
This works, apparently. Now I have the cloud version of PS 13.1.2 running.
And I can still run my 13.0.4 version from another location.  Of course, I'll have to copy the plug-ins I bought from the copied PS folder into the downloaded cloud PS folder (and I hope that works!).
This does illustrate a general problem with the cloud: What about the user's pre-existing apps?  It would be nice if the App Manager recognized that there are versions of the Cloud apps installed on a system and gave the user the option of explicitly updating to the cloud versions, but without destroying the pre-existing ones. My concern, still, is what happens when I decide to let my cloud subscription expire and revert back to using my fully paid PS (and LR) apps. Will I still be able to use them? Will my paid license still be valid? Will I still be able to update them?
I assume that this must be a very common situation. Especially with PS and LR. But Adobe hasn't provided a smooth transition to and off the cloud. They should.