I can't use the product because the creative cloud desktop app will not install .

Windows 8.1. I was able to download light room, but at the creative website, when I click on a download nothing happens.  I was able to get the .exe down load file for creative clouds.. It seems to download and install with out issues until the very end it states" something happened", and a link to support appears.  So, I've put in most of the time tonight to get it fixed and there is no support. I'm tempted to give it up., or, if I can uninstall all remnants of adobe I bet it would install fine.  Is there an app that does a total adobe un install for remnants that cause this?  My fire wall and permissions are all checked .  went through the whole double check of my account.  My password was not stolen etc.

Run the Cleaner Toll and try again:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

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    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
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