I can watch BT Sports & ESPN on TV, but nothing "L...

Question

Can someone please shed some light on my subject problem, as BT helplines (for the last week) have been about as useful as a CHOCOLATE TEAPOT!!!!
What confuses me, and probably the BT helpline, is the fact that I can view old BT Sports & ESPN video stuff on my computer - but no "live" broadcasts. All I get is the error message err: VC025 
but BT's following steps to fix the issue don't work!:
First make sure you’re connected to the internet
Refresh the page and try again
Log out of the app and back in again
If this doesn't work, you could try clearing the app's data and cache.
Even more confusing, is that I can watch Sky Sports LIVE on my computer (which my son pays for) - so somewhere along the line it appears there is a problem with BT!
However, unless BT get their act together, I will be contacting my solicitor, as BT have taken my money under false pretences, as I've paid £49 (one-off BT Vision activation charge, plus £5 per month for BT Vision Essential). Also, my service was activated 3 days ago (at least 5 days after it was scheduled), and that was because I rang up to complain that I could not receive their Sports package on my TV - and was stunned when they admitted that they had forgot to activate their signal to my Freeview TV aerial !!! Also I am confused by what they describe in their billing ( BT Vision Essential ), when they have sent me a YOUVIEW Box, which I think I have correctly installed. 
Also being a small BT shareholder, I'm naturally worried about BT's future share price, when all the bad publicity regarding this blighted launch of their TV & Internet Sports service starts to make "the City" wobble , and BT's share price to head south :-( 
Any suggestions on how to get my BT Sports.com internet service to work, would be very welcome :-)

Answer 1

Eeeeeer...... tvwatcher, I can assure you  I'm not in a "black spot"! ......... far from it, as I am on one of the highest hills in South East Essex, and can choose from Southern, Eastern & London TV signals - get Norfolk's coverage as clear as crystal, and to add salt to your wound, one of my roof designedl aerials is hanging by a bit of string in the loft
And I hope you are not calling me a liar, as the BT Customer Service guy (who was English - not Indian), did say " We omitted to switch on your BT Sports & ESPN service to your surface aerial" Wot perhaps he meant to say, was "We forgot to switch on the tv signal (to everyone) in this reception area!"
If you could be on the other side of the fence during the day(with BT Sports Customer service), I'm sure you would hear many more "unbelievable" conversations, as the average wait time to speak to someone, must be an all-time record in the UK, since phone-in customer service was first introduced in ........... 1970's???
BT's C.S. teams must be under an all-time record pressure, as the product launch appears to have been planned on some remote Carriibean island, where the customers numbered ONE MAN & HIS DOG!
As a small BT shareholder ............. I fear the worst! However, no doubt some white knight in shining armour, will be hired @ immense cost, and ride into BT Sports' Customer Service current mayhem on a pristine white horse (a seasoned SKY TV man, for instance), and get things organised with a SUPER plan of action, with achievable timelines, so that all will be sorted in a couple of months .......... hopefully