I cannot add a printer. It is not listed under default, and does not allow me to add printer.

I cannot add a printer. It is not listed under default, and does not allow me to a add printer.

philw
Try some maintenance actions:
1) Reset Printing System:
http://support.apple.com/kb/PH14141
2) If that doesn't help, repair the hard drive and permissions after booting from the recovery partition:
http://support.apple.com/kb/ts1417
(go down to "Try Disk Utility")

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Trying to update software on ipad 2. Software feature not listed under Settings and itunes not connecting...

I am trying to update my ipad 2 ios software and when I select Settings, then General, there is no option for software. Also, when I connect to itunes, the ipad is not even acknowledged. My initial goal is to connect to a wireless printer, but I need to update software first. Any thoughts on how to update this software that I cannot find and make a connection with itunes when not acknowledged?
Thanks.

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.htmlhttp://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
Go into the iPad's Settings.
Locate and tap "General" from the menu on the left.
The second option from the top is "Software Update". Tap this to move into the update settings.
Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
After canceling the dialog box, iTunes should automatically sync with your iPad.
If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
From the iPad screen, click on the Update button.
After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
~~~~~~~~~~~~~~
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062http://support.apple.com/kb/ts4062
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503http://support.apple.com/kb/ts1503
 Cheers, Tom

Gmail not listed under default programs how do I select it?

Trying to set gmail as default for email when clicking on a "reply to" address. It is not listed under default programs. How do I add it or what can I do to make gmail or any other non-microsoft program the default?

For links inside Firefox, you can change a setting in the Options dialog. This article has the steps: [[Change the program used to open email links]].
For links outside Firefox, you may want to check with Google on what they suggest. (Well, they suggest using Google Chrome, but I meant other than that!)

I purchased an iBook on my iPad air and all software updates are done but the book is listed under purchased and will not open to view

I Purchased a book in iBooks on my iPad air with all updates complete 8.0.2 and the book is listed under purchased and will not open to view

Tapping the icloud arrow should get it to download to your bookshelf and it should then get 'downloaded' against it in Purchased instead of the arrow. See if any of the following fix it :
- close the iBooks app via the device's taskbar and then re-open the app and re-try downloading it : iOS: Force an app to close.
- soft-reset of the device : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.
- log out and back into your account : select the Featured tab in the app, scroll to the bottom of it, tap on your id and log out, and then log back in

Had my ipod locked and put it on charger, now it will not even turn on and does not even register connected to the puter? Any ideas???

Had my ipod locked and put it on charger, now it will not even turn on and does not even register connected to the puter? Any ideas???

You just need to reset the ipod by holding down the sleep button and home button for ipod touch or the menu and centre button on others for about 10 seconds

Hello, Thought I had just downloaded Mountain Lion but no evidence that it was installed. It is not showing as an icon anywhere and is not listed in downloads and is not listed purchased apps. Have I just sat here for two hours watching a download that di

Hello, Thought I had just downloaded Mountain Lion butcannot find any evidence that it was installed. It is not showing as an icon anywhere and is not listed in downloads and is not listed under purchased apps. Have I just sat here for two hours watching a download that didn't happen? I do have a folder of incompatible software that's all.
How do I know it has been installed?

Hello and thanks. I downloaded the upgrade again after your reply to be sure and I believe all is operating smoothly now. Your reply gave me some confidence. I suspect I should not have clicked on a 'x' symbol soon after the download which may have accidentally deleted something before the download/installation process had been completed. Oops probably all my fault. Birdie39

I want answers to securtiy question does not have rescue email and does not want to lose the fifteen dollar gift card i just put on my accout by setting up a new one and does not want to lose all my music how can i fix this

i have forgoten the answers to my security questions and does not have a resuce email and i donot want to loose the $15 giftcard i just put on there or any of my music by setting up a new accout and all i use to download items is giftcards. what should i do?

plarkin wrote:
should I do a full reset of TM (per the instructions at the link below) prior to setting up the TC?
I'd start by just selecting the new destination. Do the "full reset" if you have trouble with that.
do I need to set up the network portion first and then turn on TM?
That might make things easier.
even though my mini was previously only connected wirelessly to the old router, I plan to connect via Ethernet to the TC (for one thing, to make the initial backup run faster). Do I just turn AirPort settings off on the mini, or does that need to be on in order to setup the TC?
To assure that your first backup is over Ethernet I'd turn off AirPort until it's done. Check the order in the Network panel of System Preferences. I'd move the Ethernet connection item to the top of the list.
In other words, does the initial setup of the TC from my mini happen wirelessly or over Ethernet?
Either way should work fine.
I currently have a networked printer conneceted to my old router, which I will connect via Ethernet to the TC. Can I assume that, once I have set up all of my family's PCs/Macs/iDevices on the newly-established TC network, that I will have to re-establish connection to the printer as well?
Not necessarily. I'd only do that if the printer isn't available after the switchover.
I would like to reformat the second external drive (the one previously being used for TM backups) for possible reuse with another computer. Can I simply reconnect this to my mini and reformat?
That's what I'd do.
is TM going to see it and try to back it up?
If you've already reconfigured Time Machine to use the Time Capsule drive, there shouldn't be a problem.

Folder redirection configured in GPO does not create Documents folder and does not redirect

Hi
Another Folder Redirect-post - sorry for that, but I could not find an answer for my problem so far: even with consulting many threads here...
We have an existing environment under Windows XP and want to move away from that. Now I ran into troubles with folder redirection...
The following folder- and permission structure exists so far:
\\<server>\<Users$-share>: This is the base folder for all users-directories
-> Permissions: SYSTEM: Full / Administrators: Full / Users: Read&Execute, only this folder
-> Share-permissions: Authenticated users: Full control
\\<server>\<Users$-share>\<username>: base folder for the specific user
-> Permissions: SYSTEM: Full / Administrators: Full / User: Change, all permissions inherited onwards
-> Giving only change permission prevent further problems with self-called "advanced users"... ;-)
\\<server>\<Users$-share>\<username>\profil.V2: Profile directory of the user
-> Of course here the permissions are set by the system: override the predefined permission
\\<server>\<Users$-share>\<username>\daten: Atcual Home directory of the user
\\<server>\<Users$-share>\<username>\daten\Documents: Suposed Documents directory of the user
Now I am going to Server 2012 and Windows 8.1, configured the GPO to redirect Documents folder into the above mentioned:
GPO - User configuration - Policies - Windows settings - Folder Redirection - Documents:
Setting: Standart - redirects all folders to the same path
Destination folder: Copy to base directory of the user
I apply policy to the user, log out and in - it doesn't work, no folder Documents created in my home-folder, Folder Documents still configured at C:\Users\<user>\Documents
A very special point:
I also do Redirection of the My Pictures-folder: Define it to follow the Documents folder. Funnily that one works and creates and configures \\<server>\<Users$-share>\<username>\daten\Pictures
-> So in my eyes, it should work!
Then: I want to do the folder redirection without Offline Files, due to the fact, that our users work with dynamically assigned virtual desktops, which are been cleaned everytime a user logs off a machine. Therefore synchronizing doesn't make sense...
I just cannot see, why this redirection does not work :-(
Thank you very much for any help!
Kind regards
David

Hi David,
Before going further, would you please let me confirm the OS version of the Windows Server which you used to
configure folder redirection? Based on your description, did you mean that those users (who will be applied folder redirection settings) logged on Windows XP client computer?
When you configure the folder redirection setting in Document Properties (path:
User Configuration-> Policies-> Windows Settings-> Folder Redirection-> Documents), please check if you checked “Also apply redirection policy to Windows 2000, Windows 2000 Server, Windows XP, and Windows Server 2003 operating system” in Settings
tab. As below picture shows.
à
GPO - User configuration - Policies - Windows settings - Folder Redirection - Documents:
à•Setting: Standart
- redirects all folders to the same path
à•Destination
folder: Copy to base directory of the user
Would you please provide a screenshot of those settings you describe? Meanwhile, please summarily describe
that how you configure. For example, where this GPO link to? Or any other. It will help me to understand clearly. Thanks for your understanding.
In addition, please use
gpresult command to check if the folder redirection group policy was really applied.
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu

HT201320 I am trying to delete an account from my iphone 4s in settings because it is interfering with my using icloud, etc. My phone keeps asking me to sign in to this account but it is not a valid account and does not have an active password. It is an o

I cannot delete this account because I do not have a password and it is not a valid account anymore. How can I remove this account from my iphone 4s ?

Just because it is an 'old' email doesn't mean it's not a valid Apple ID account.
Is the email that is showing one of your old email accounts? If so, did you ever edit your Apple ID and change the primary email of your Apple ID to a new email, or did you simple create a totally new Apple ID?

Ipod does not show on itunes and does not restored when it asked to

I'm helping a friend.
Her ipod nano 4gb is not showing either on My Computer or the iTunes.
Yesterday the ipod can be detected and I did found out that the backlight of her ipod was not functioning. Going through the Ipod Settings is not resolving. But this is not the case.
I have managed to charge like one hour and fix some songs inside and even put a video inside.
Unplugged it and smoothly functioning iPod except for the non-functioning backlight.
Today however, the ipod refuses to turn on.
I plugged it to iTunes and it detects again as Ipod DFU Recovery bla-bla bubble and on the iTunes dialog boxes mentioning that the iPod needs to recovery. But it failed. It says waiting, preparing to recovery and failed. It does this over and over but nothing happens.
I tried pressing the Menu and The Center simultaneously while iTunes preparing for recovery. It showed a window saying that "an iPod has been detected, but could not be identified properly. Bla-bla. An unknown error occurred (2005)"
No info on Apple website about error code 2005.
Can anyone help how to tackle this problem?
fyi,
My machine running XP Pro sp2
iTunes 8.1.1.10
I own a iPod 3rd gen Click wheel (over FW) and an iPhone 2G (over USB) which all of it sync smoothly.

If your iPod is being recognised by Windows you could try this manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows posted here: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward. Again if Windows is recognising the iPod these may too.
YamiPod Mac and Windows Versions
iGadget Windows Only
iPodCopy Mac and Windows Versions
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
CopyPod Windows Only
If you can get your songs back to the computer then have a look here:
iPod shows up in Windows but not in iTunes
iTunes 7 for Windows doesn't recognize iPod

My mobile-me email accout does not receieve any emails and does not show the file system

hi - my mobile me email account does not recieve any emails - plus, the file structur is not available on my mac. I am using iphone and ipad, there at least the file structure is visible. I received the notification, that my icloud storage is not sufficiant, I extend this to 80 GB, should not be an issue anymore. However, does not work - I can however sent emails...many thanks for any help

Just to confirm ... by Verizon Web Portal, you mean the Verizon branded Yahoo! web portal page? Correct?    Just want to be sure you're looking in the right place.
If you go into your account settings on Verizon, does it say there that you are the "Yahoo!" experience (probably also has an option listed to allow you to change to AOL as well).
If it says Yahoo! and you are looking on the Yahoo! web portal inbox, then it sounds like your mapping over to the Yahoo! side is not setup properly within the Verizon cloud.   That would take a call to tech support to fix.
Just for giggles, have you tried changing your mailbox password (and not recofniguring any mail clients, etc.).   Just to make sure something isn't quickly grabbing the mail and downloading it before you can see it via the web portal.   Might want to do that just as an experiment.
Another think to try is creating a sub-account for email and see if mail gets delivered to the address.

My Bluetooth connects, but does not recoginize my voice and does not read out text over the bluetooth

I connect my Bluetooth (Moto Hint Bluetooth Ear bud) or my Samsung Bluetooth. It says connected but when I receive a call and say answer it does not answer the call, nor does it read out who is calling. I have allowed both devices to access my phone book/contacts. These devices worked fine on my Samsung Galaxy S4, but don't seem to work on the Motorola Turbo. Did I forget or miss something when setting up my phone? I even erased the Cache Partition thinking maybe somehow that is the problem, but nothing. Thanks!

Ensuring your Bluetooth is working is very important jwralston. Especially if you are driving. Has this ever worked for you? If so, when did you start experiencing difficulites? What make and model Bluetooth are you using?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Firefox will not open some sites and does not function on those opened

Firefox does not open comcast.net and fails to respond on other websites. It opens others but does not function once opened.
== URL of affected sites ==
http://
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.86 Safari/533.4

I am an ordinary user and use FireFox on a Windows XP pro sp2 OS.
I can open and run FireFox by a variety of methods, and do not need to have any firefox: folders, files, or shortcuts on my Desktop unless I so wish.
I suspect you have a rather none standard installation. The quickest solution may well be to uninstall FireFox ( which you have presumably not been able to use anyway) and reinstall it. I would suggest; at least initially; you just use the standard default installation you are offered.
You will probably find this page of use, the [http://www.mozilla-europe.org/en/firefox/3.6.13/releasenotes/ Release Notes], it includes links for downloading FireFox, and has advice and information about installing and downloading.
I am sure you will have further questions when you try to install but click on the blue link above and look at that page and then post back again and I am sure someone will try to help you.
I am assuming that you are already on the Internet with a browser such as Internet Explorer, and a broadband connection, or are you trying to install from a CD or something that has a FireFox install file on it. (if so what are you using, and what is the version of firefox)

HT1435 My Nano 3rd Generation suddenly stopped working. It is a refurbished, not old (to me) and does not get much use. I put it in my pocket with the head phones plugged in & the power off. Now I get nothing, not even the charging symbol when I try to ch

Hello, My Nano 3rd Generation suddenly stopped working. It is a refurbished and I do not use it ofetn and keep it on the charger. The one night I leave it in my pocket with the head phones plugged in and the power off. it stopped working. I thought it lost it's charge so I put it back on the charger. Now I do not get the charging indicator. Is there anything I can do?

Probably needs a new battery.

My ipod touch 5 does not sync to itunes and does not let me add music to my ipod

when i connect my ipod to my computer it doesn't let me sync or add music. i tried connecting it to a different computer but it still doesn''t work. when i connect any other devices like my phone and ipad it syncs and adds music but it doesn't work for my ipod. when i go into my ipod and into on this ipod there is no button on the top right hand corner that lets you add music and when i drag music into my ipod it doesn't add.

Hi Catherine,
Welcome to Apple Support Communities!
There are several ways to get music on your iPod, you'll have to enable the Manually manage music and videos to drag and drop. The article below provides more information and will walk you through the process.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
-Jason

I cannot add a printer. It is not listed under default, and does not allow me to add printer.

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