I cannot close firefox to install a program have tried all recommended steps

I am trying to install a new program, and it says to close firefox. I finally found how to do so on the site, and when through the procedure. I searched exactly as directed for the file to delete, but my search keeps coming up empty. I've spent 28 hours downloading this program only to be 1 minute from installing.
== This happened ==
Every time Firefox opened
== Every time i try and close Firefox

No need to delete any files.
File > Exit in Firefox to close it. Then check the Task Manager > Processes tab to make sure that '''''firefox.exe''''' isn't still running.

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