I cannot close firefox to install a program have tried all recommended steps

I am trying to install a new program, and it says to close firefox. I finally found how to do so on the site, and when through the procedure. I searched exactly as directed for the file to delete, but my search keeps coming up empty. I've spent 28 hours downloading this program only to be 1 minute from installing.
== This happened ==
Every time Firefox opened
== Every time i try and close Firefox

No need to delete any files.
File > Exit in Firefox to close it. Then check the Task Manager > Processes tab to make sure that '''''firefox.exe''''' isn't still running.

Similar Messages

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    Hutchcraft33 wrote:
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    {
    "application": {
    "name": "Firefox",
    "version": "37.0.1",
    "buildID": "20150402191859",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0",
    "updateChannel": "release",
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    "numRemoteWindows": 0
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    "id": "bp-0cb9e6bc-31b9-43ef-9d0c-561da2150407",
    "date": 1428414560113,
    "pending": false
    "id": "bp-eb56baa3-c53d-480c-9e6e-2c3ae2150407",
    "date": 1428412627525,
    "pending": false
    "id": "bp-74af4c95-fc82-429d-b4a1-929f62150407",
    "date": 1428412351551,
    "pending": false
    "id": "bp-15d0482c-a0c9-4760-a3f5-cf1b62150406",
    "date": 1428355864267,
    "pending": false
    "id": "bp-f18d5fb3-23d0-4285-b1f9-0e1fc2150406",
    "date": 1428350493753,
    "pending": false
    "id": "bp-d975896d-db32-46c5-9242-c6ad12150406",
    "date": 1428349316313,
    "pending": false
    "id": "bp-f91a0c03-12bc-495a-b7f5-ee0bd2150406",
    "date": 1428348315811,
    "pending": false
    "id": "bp-c49b0eec-902a-4b62-9f44-44a382150406",
    "date": 1428347181410,
    "pending": false
    "pending": 0
    "modifiedPreferences": {
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.capacity": 358400,
    "browser.cache.frecency_experiment": 1,
    "browser.places.smartBookmarksVersion": 7,
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    "browser.startup.homepage_override.mstone": "37.0.1",
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    "extensions.lastAppVersion": "37.0.1",
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    "media.gmp-gmpopenh264.lastUpdate": 1428353251,
    "media.gmp-gmpopenh264.version": "1.3",
    "media.gmp-manager.lastCheck": 1428353251,
    "network.cookie.prefsMigrated": true,
    "places.history.expiration.transient_current_max_pages": 104858,
    "plugin.importedState": true,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
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    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_top": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_command": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution_name": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_right": "0.5",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_name": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_unit": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_left": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_orientation": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_width": " 8.50",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_scaling": " 1.00",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_bottom": "0.5",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_shrink_to_fit": true,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_bottom": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_in_color": true,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_right": 0,
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    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_colorspace": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_top": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_downloadfonts": false,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_page_delay": 50,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_bgcolor": false,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_oddpages": true,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_size_type": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_unwriteable_margin_right": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_edge_bottom": 0,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_left": "0.5",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_margin_top": "0.5",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_paper_data": 1,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_plex_name": "",
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_resolution": 1515870810,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_reversed": false,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_evenpages": true,
    "print.printer_HP5FB820_(HP_Officejet_Pro_X476dw_MFP).print_duplex": 1515870810,
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    "windowLayerManagerRemote": true,
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    "adapterRAM": "1024",
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    "driverVersion": "8.951.6.7000",
    "driverDate": "6-2-2012",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": false,
    "directWriteEnabled": false,
    "directWriteVersion": "6.2.9200.16571",
    "direct2DEnabledMessage": [
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    "AzureSkiaAccelerated": 0,
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    "javaScript": {
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    "isActive": false,
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    "NSPR": {
    "minVersion": "4.10.8",
    "version": "4.10.8"
    "NSS": {
    "minVersion": "3.17.4 Basic ECC",
    "version": "3.17.4 Basic ECC"
    "NSSUTIL": {
    "minVersion": "3.17.4",
    "version": "3.17.4"
    "NSSSSL": {
    "minVersion": "3.17.4 Basic ECC",
    "version": "3.17.4 Basic ECC"
    "NSSSMIME": {
    "minVersion": "3.17.4 Basic ECC",
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    "userJS": {
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    "id": "[email protected]"
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    "isActive": false,
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    "name": "Skype Click to Call",
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    "id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
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