I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
[topic moved to ExportPDF forum]

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I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service. What do I need to do to access the service paid for?

I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service". What do I need to do to get access to the service I have paid for?

Hi DeaconTomColorado,
Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
Best,
Sara

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert apdf file for msword?

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?

Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

Receive error message "An error occurred while trying to access the service" when I try to convert a file?

When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve? I already applied updates and attempted to fix?

You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.

Im trying to convert a PDF into an excel document and I keep getting an error message that reads "An error has occurred while trying to access the service". WHat am I doing wrong?

Im trying to convert a PDF into an excel document and I keep getting an error message that reads "An error has occurred while trying to access the service". WHat am I doing wrong?

it seems my subscription had expired so I signed up again.. It was still having trouble so I repeated the sign up process again.. Then it worked perfectly.. Unfortunately, I think I just subscribed twice and need to cancel one of them. Ugh. Such a pain when I'm trying to get this project completed. I'll be canceling at least one of the subscriptions in the morning. Adobe is not my favorite company right now. None of this was intuitive. And trying to get help was an absolute waste of an hour.
Regards,
Nathaniel
[removed by moderator]

I am trying to convert PDF to word. With my PC I get a message "Error occurred while trying to access the service. It worked fine for a long time. Has been doing this for days now with all files i try to convert.

I am trying to convert PDF to Word with Adobe Export PDF on my PC. I get the message " error occurred while trying to access service". Has worked fine in past. Has been doing this for a few days now on all files i try to convert. Any ideas?? Thanks

Hi bert090909,
Are you trying to convert your files from within Adobe Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions of Reader could cause the specific error that you're reporting.
Please let us know how it goes.
Best,
Sara

Using Acrobat 11.0.10 Win7 64 bit - cannot convert PDF to word, message states "an error occurred while trying to access the service", worked 2 days ago, please advise

Also get an error trying to log out of ExportPDF. I know this issue has been ongoing since last year. Does anyone have a verified solution? Thanks.

Hi jamess8859203,
We have seen this particular error when signing in from Adobe Reader. Are you able to log in via the web interface at https://cloud.acrobat.com?
Best,
Sara

While trying to convert pdf to word--keep getting message "an error occurred while trying to access the service" Could I get some help please?

Could I get some help with this?

Hi Shelly,
Are you trying to log in to ExportPDF from Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates in Reader. You should be using version 11.0.07 (Mac OS) or 11.0.08 (Windows)--earlier versions caused this sign-in error that you're seeing.
Let us know how it goes!
Best,
Sara

I receive a message saying "An error occurred while trying to access the service," when I attempt to convert PDF to word.

What Can I do to fix this issue?

Contact Customer Care - click on the blue Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

"An error occurred while trying to access the service" when exporting pdf to word doc

My internet connection is fine, and the export process works occasionally, but of course I need to export multiple documents. Anyone know what's going wrong?

I can't access my cloud account on the app in my ipad, or my pc the acrobat reader. It is frustrating and I need the files NOW! what shall I do? never trust your service again?

I am getting the error message "An error has occurred while trying to access the service" when I try to convert to Word. Can you please help

Please help with this error

I'm assuming that you mean the ExportPDF service. How do you access it: from Adobe Reader, or directly on the https://cloud.acrobat.com/exportpdf website? Does the error occur in both instances?
I will move your post to the appropriate forum, but since this is the Adobe shutdown week, you may not get an immediate answer.
[topic moved to ExportPDF forum]

I purchased the Adobe PDF Pack but it won't allow me to convert any files to pdf or combine multiple files to into 1 pdf form. It keeps saying "Error occurred while trying to access the file". WHY

I purchased the Adobe PDF Pack for $7.50/month (or $89.99/yr) but it won't allow me to convert any files to pdf or combine multiple files into 1 pdf form. It keeps saying "An error occurred while trying to access the service". WHY is this happening & How can I fix it?

Hi hpmg,
It seems you are trying to access the service via Adobe Reader. Make sure you are signed in with your Adobe ID. Is Reader updated to the latest patch v 11.0.09?
It might be possible that a firewall or antivirus might be breaking the connectivity from Reader to the server.
Try accessing the service from the browser: https://cloud.acrobat.com/exportpdf and check if that works for you.
Regards,
Rave

I am unable to convert a pdf file to word as I get the error message indicates it contains XFA forms

I am unable to convert a pdf file to word as I get the error message that pdf files containing XFA forms cannot be saved to the specified format.

Hi curtlea,
XFA forms are not regular PDF's but XML files in a PDF shell.
To create a word file from those files, you first have to flatten the XFA forms by printing as PDF with the Adobe PDF Printer.
Then you can save using ExportPDF the created static PDF as Word document.
~Pranav

In attempting to export a simple 1-page PDF file to Microsoft Word, I incessantly get the following error message: "An error occured [sic] while trying to access the service." Nothing on any of the community forums has helped in any way. I have downloa

In attempting to export a simple 1-page PDF file to Microsoft Word, I incessantly get the following error message:
"An error occured [sic] while trying to access the service."
Nothing on any of the community forums has helped in any way.
I have downloaded a free trial of Acrobat XI Pro -- and that too makes no difference.

while trying to access the service."
That'd be associated with trying to connect to the server(s) for one of the Adobe online subscription services.
(Edit PDF or PDF Pack)
These online services are separate and independent of the desktop application Acrobat.
It appears that you have had / are having internet connection issues.
Be well...

When i try to convert from PDF to word it says "an error occurred while trying to access the system". I've paid for this what is going on?!

When i try to convert from PDF to word it says "an error occurred while trying to access the system". I've paid for this what is going on?!

Hi,
I have the same problem. Here is the screenshot of the error and I am using Windows 7 and Adobe Reader XI version 11.0.10.

I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

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