I cannot download movies/ tv from iTunes Store and I do not have any restrictions on? Please help?

Hi
Hope you had a great Xmas ! I got some iTunes vouchers and wanted to download some movies and music. Music was fine but can't download any movies.  The music pages are white and movies etc have black background and will not let me play previews.
Any help appreciated
Many thanks
P

Also I forgot to mention that when all this was happening, I wanted to Retore my iPod but this option was also greyed out in the summary section and it wouldnt let me do it, therefore I hooked it up to my Windows XP machine and was able to restore the iPod. Now it was formatted for Windows. I hooked it up to my Mac machine and got all the same problems but it downloads everything from itunes to the iPod except purchased music.
So I opened iPod Updater and it said that it cannot update the iPod because it if formated for Windows. It also says if I now want to Restore it, I need to connect using a firewire cable whereas before I was using a USB cable because it said the Nano is not compatible with a firewire cable.
Arghhhh.

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