I cannot download the latest ITunes update.

My error message reads: "The update 'iTunes' can't be installed run preupgrade script for AppleMobleiDeviceSupport".   How can I fix this?

Entry point errors can often be fixed by deleting the offending dll, then repairing the component it is part of. CoreMedia.dll is part of Apple Application Support.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Similar Messages

  • I cannot download the latest iTunes update. It says my network is missing something.

    It also says old version of iTunes cannot be removed.

    Is that the bonjour.msi that can't be found?
    If so, download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

  • I just downloaded the latest itunes update and I cannot open Itunes. Any suggestions?

    I just downloaded the latest itunes update and I cannot open Itunes on my Imac. Any suggestions? I have OS 10.6.8

    Hello, I am quite new on these forums, and mainy joined because have problems with latest update of iTunes, which seems to have caused problems of one kind or another for various people. I think basically people are now waiting for a 'patch' from Apple to fix things.

  • I am trying to download the latest iTunes update.  Keep getting error message stating "The folder path 'My Documents' contains an invalid character".  I can't uninstall iTunes for the same reason.  HELP!

    I am trying to download the latest iTunes update; keep getting error message that says "The folder path 'My Documents' contains an invalid character".  This also happens when I try to uninstall iTunes.  HELP!

    OK, never mind!  I saw another question on the right side that addressed the problem, and it worked perfectly!  Went to Major Geeks' page, downloaded the Windows Installer Cleanup Utility, and was able to reinstall the updated version of iTunes!  This community is super!

  • TS1368 I downloaded the latest ITunes update, 10.6 I think. I can still sync my Ipod, but I can no longer access the Itunes Store.  No error message, it just keeps "accessing" but nothing shows up.  I've restarted my computer twice.

    I downloaded the latest Itunes update, 10.6 I think. I can still sync my Ipod, but now I can't access the Itunes Store.  There's no error message, it just keeps "accessing" but never completes.  How can I fix this?

    Ok... I just tried connecting my iPod directly to a USB port on the computer rather than via the USB hub I was using and everything is fine. Odd, but I'm happy now.
    Thanks,
    Evan

  • I just downloaded the latest itunes update 11.1 and now I get an error messages saying "The item 'iTunes.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly."

    I just downloaded the latest itunes update 11.1 for windows 7 and now when I try to open itunes with the shortcut on my desktop I get this error message: "The item 'itunes.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly."  I can't open itunes at all.  Is there anything I can do or is there a problem with the new update?

    Start > Programs = Firefox
    Does that shortcut work?
    If so, delete the current shortcut that is in the Quick Start tray and drag the one that is in Start > Programs down there.

  • I downloaded the latest itunes update and it will not play my music and the sound on my computer has been disabled.

    I downloaded the latest itunes update on my HP desktop with Windows Vista and it will not play my music and has disabled the sound on my computer?

    Good Morning jsacc38,
    The resource below will help you with the issues you are having with the iTunes for Windows update on your PC:
    If you can't install or update iTunes for Windows - Apple Support
    http://support.apple.com/en-gb/HT201668
    Learn what to do if you can’t install or update iTunes on your Windows PC.
    If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.
    If you see a different error when trying to launch iTunes, follow the steps in iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    Make sure that you're logged in to your computer as an administrator.
    If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
    Install the latest Microsoft Windows updates.
    To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
    Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
    Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3). 
    If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
    If you have Windows XP: Choose Open.
    If you've previously installed iTunes, the installer will prompt you to repair the software.
    After the repair is complete, restart your computer and try launching iTunes.
    If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
    Remove and reinstall iTunes and other software components for Windows XP.
    Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
    Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
    Disable conflicting software.
    Some background processes can cause issues that prevent applications like iTunes from installing.
    If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
    Restart your computer.
    After the restart, and adjusting the software running on your PC, install iTunes again.
    Get more help
    If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
    If you receive errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes or Apple components for Windows.
    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
    Last Modified: Feb 2, 2015
    Have a good weekend!
    - Judy

  • After downloading the latest iTunes update, when I open Outlook on my pc, I am getting an error meaasage that MoblieMe has encountered a problem and needs to close.  What's up with this?

    After downloading the latest iTunes update, when I open Outlook on my pc, I am getting an error message that MobileMe has encountered a problem and needs to close.  What's up with this?

    You're welcome.
    tt2

  • I tried to download the latest itunes update on my pc, but was informed i had an 'error

    I tried downloading the latest itunes update on my 64 bit window pc.  Receiving an error code #7.  I have no idea what this is.....anyone else having this problem?  there was a pop up window that said 'my MSVCR80.dll ' was not installed......again, I'm lost.
    any suggestions  - thanks in advance.

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • TS3694 I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?

    I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?

    iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
    Solving MSVCR80 issue and Windows iTunes install issues.
    Thanks to user turingtest2 for this solution.
    Solving MSVCR80 issue and Windows iTunes install issues.
    If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    You may be required to boot into safe mode to complete the folder deletion process.

  • TS5179 I've been bitten by the "Missing MSVCR.dll file" problem when downloading the latest iTunes update (PC w/ Win-7 & Outlook-2007#. 'Have followed Apple's instructions of un-installing all Apple software, and re-installing it. #out of space...??)

    I've been bitten by the "Missing MSVCR.dll file" problem when downloading the latest iTunes update, 11.4.62 (on a PC w/ Win-7 & Outlook-2007#. 'Have followed Apple's instructions of un-installing all Apple software, and re-installing it (Ugh).  First result Outlook couldn't find my 1,385 item contact file in iCloud, although the outlook distribution lists were there.  Second result, upon installing iCloud again, I have two iCloud contact files shown in outlook - "iCloud" & iCloud, within iCloud".  1,332 & 1,385 contacts respectively. 
    Plus an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere.  This is NOT fun at 72-yrs old...!!
    So, how do I make sure I haven't lost anythying from Outlook?   Russ-AZ

    Interesting response, Kappy  -  Back to original post: "First result: Outlook couldn't find my 1,385 item contact file in iCloud, although the outlook distribution lists were there (therefore, initially I had lost my contact file from Outlook).  Second result, upon installing iCloud again, I now have two iCloud contact files shown in Outlook - "iCloud" & iCloud, within iCloud".  W/ 1,332 & 1,385 contacts respectively.  
    Plus an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere.  This is NOT fun at 72-yrs old...!!
    So, how do I make sure I haven't lost anythying from Outlook?   Russ-AZ"
    You can safely assume that I have tried using it!   So, to make things a little clearer:
         1)  I now have two iCloud "contacts files", w/ a different total count. What's the difference?  Why the different toatl count?
         2)  Since re-installing the Apple software (part of the MSVCR" recovery instructions) "couldn't possible affected Outlook", why am I getting an iCloud installation error message saying iCloud moved 6,835 files to a "deleted items folder" somewhere.  What's in those files? And where are they?
    Probably more important questions get down to:
         3)  Why is a basic Apple product upgrade "screwing-up Outlook"?  This iTunes upgrade, failing to install properly forced Outlook 2007 into a 2-min start-up cycle.  Which was fixed with this "Goat-Rpdeo" of re-installing MSVCR80.dll.
         4)  And under the latest release of iOS-7.0.4 on our iPhones, why is Apple now forcing us to use the iCloud to back-up our contacts, calendars & tasks, vs. allowing these files to be backed-up directly on our PC's via the USB cable?
    Thanks again for your interest and comments.  - Russ-AZ

  • I tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?

    i tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?

    Hello bajura007,
    Thank you for the details of the issue you are experiencing with installing the latest iTunes update.  I recommend following the steps below:
    Resolution
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
    You can find the full article here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Since downloading the latest ITunes update I have not been able to add photos to my IPad. Any hints??

    Since downloading the latest ITunes update I have not been able to add photos to My IPad. Any hints please!

    Yes I have tried to close it and re-open it, but still does not allow me whenever I click on the price the option to buy a single song.
    I think I am going to delete the version and install it again,,, by the way I using Mac.
    I will try to do it as sson as I am back home, where my Mac is.
    I want to thank you for your help,  and I will keep you post it if there is a solution or not.

  • HT1926 I cannot download the latest Itunes software, and I am being given the following message. 'The error code is 2324'. Can anyone help???

    I cannot download the latest Itunes software, and I am being given the following message. 'The error code is 2324'. Can anyone help???

    (Apologies for barging in, Steve.)
    I'd also try the fixit from the following Microsoft document:
    Let's try the fixit from the following Microsoft document with that one:
    Fix problems with programs that can't be installed or uninstalled

  • Can't download the latest itunes update. Can someone help me?

    I'm trying to download the latest itunes 11.1.4 but when it gets to the part of the download "Starting services" I get a message saying, "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." The only options they give me are to Abort, Retry, and Ignore. Now I've pressed Retry and Ignore but the same message will just pop back up. When I hit Abort it ask me if I want to cancel the Itunes update which closes the update process all togther.Since I wasn't able to complete the latest itunes update I am unable to open itunes on my compute. I need help...How am I suppose to verify whatever they want me to verify?

    My issue was solved. This person's solution solved my issue https://discussions.apple.com/message/24604556#24604556

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