I cannot get a confirmation email from apple regarding my recent pass word change

cannot log into I cloud despite changing password

I completely understand that it's my responsibility to back up my data but I have it set to every 2nd month, not on a weekly or daily basis to back up the data.
Apple might not be in data recovery business but could they not acquire a third party to do this?
This is what happened:
It was on sleep overnight and when I tried waking it, it was lagging badly. So I shut it down and restarted it. I phoned into techincal support to find out whats wrong, but they were giving me advice to reset the params etc. But i think it made it worse because it didnt want to get passed the white start up screen.
So I phoned back to ask if it's a usual issue with my version of iMac and the man replied that it isn't common and that I should run the disk utility to check the hard drives health.
I installed Mountain Lion on a USB and started the disk utility. Then it highlighted in red that it's a hardware fault and cannot be repaired by the disk utility. Therefore the hard drive has a serious fault with it.
That's when I Google'd for a replacement drive and came across the program. The techincal guy didn't even tell me about it or anything.
If I knew about this sooner, I would have taken it in for a replacement.

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