I cannot Get Media after seeing thumbnails when trying to import from iPhone. Why?

I connect my iPhone to my PC and open Photoshop Elements 11 Organizer. I click Import and select my iPhone (using current iOS version). It searches and finds all photos. I click get media and I get the following error: "Elements cannot obtain files from this device. Please ensure that the device is connected properly, or that the battery is charged, and try again."
I click Ok and the import fails.
In the attached screen shot you can see the import process about to begin, but the error box pop up over top.
Please help so I can import my iPhone pics.
Guy

I think I may haev solved the problem. I imported in chunks and found that one of the files was throwing off the import. Then the problem resolved and the import worked.
I still get duplicates when importing from the iPhone. Is this still a bug?
I solve that by searching for *.jpg and *.mov with file names "-1" (excluding "edited") and then delete them. That works, but the bug is still a problem.

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