I cannot get my password reset to start using iphone. Tried website and asked to send to my email address /also my user id and nothing coming. i called 800-275-2273 and guy said apple having issues no est time of fix?

I cannot get my password reset on apple itunes to start using my iphone. Tried website to reset password and asked to send email/same as user. Never getting email. Tried with my birthdate but that is not accepting. Called apple 8002752273 and guy told me Apple has had problems with this for weeks. Nothing he could do for me - i could answer all his security questions but birthdate. He said send a letter to itunes help , he could not provide. Could be weeks before anyone gets back to me? I checked itunes an of course there was not itunes email help available.  Anyone have email for customer relations or phone# or know how to fix this?

"Could be weeks before anyone gets back to me?"
Where did you get that nonsense?  Your involved question sounds like a hoax.  Regardless, the phone number for Apple Customer Relations is: 800-767-2775.

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