I cannot install a previously purchased version of acrobat 9 pro downloaded from the site.  Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe".  What to do?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site.  Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe".  What to do?

Hi hgratz,
Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
Error "Invalid serial number" | Acrobat 9 | CS4
Let me know if that helps.
Regards,
Anubha

Similar Messages

  • I've tried to install a downloaded version of cs5 master collection using the same serial number i used by installing it with the installation dvds and the error message says it's an invalid serial number

    as my adobe cs 5 master collections keeps having icc profiles and visualization issues, i've tried to reinstall the hole package. my mac book pro dvd reader is broken, so i downloaded from the adobe website a master collection and tried to install it with the serial number i used in the former installation but a error messages says that it's an invalid serial number.
    i've already tried to install from the dvd's in another mac and it worked, with the same serial number, so i'm out of solutions.
    any thoughts that may help me?

    Si precisases de qué lugar de Adobe o de otro sitio has descargado....
    Si indicases el nombre del archivo descargado,....
    Respecto a la instalación, repito la lección de ruta es un paso, que puede pasarse por alto, aunque no sé si la instalación convencional reconoce una red entre varios equipos.
    No hay ningun mensaje que indique que descargas una versión u otra, tampoco hay o sale ningun mensaje cuando instalas un programa en chino, eso si, al introducir el no. de serie (que no es el adquirido para la versión en chino) te dice que no es válido y punto. No más explicaciones.
    Asi que por favor explicanos lo preguntado al rincipio, o vuleve a descargar la versión correcta, en el idioma correcto y desde un lugar oficial de Adobe.
    Creo que Adobe te puede facilitar esa descarga a traves de la web "Licensing" con unas claves que te facilitarán si logras ponerte en contacto directo con ellos en tu país, (que tampoco sabemos cúal es). Suerte.

  • Invalid Serial Number when it's authentic and tied to my account (Adobe Acrobat XI Pro)

    I have an authentic version of Adobe Acrobat XI Pro. Everything was working fine and then out of the blue the program starts asking me for a serial number.
    When I enter the serial number that came with the purchase, the error message says "The serial number you entered is invalid. Please try again with a valid serial number. If the problem persists contact customer support."
    Can somebody help?

    I spent exactly 57 minutes on the phone with customer support yesterday, and after moving the SLStore file (license keys folder) and the software cache around, re-entering the serial keys, the program still returns an invalid serial key message.
    The ticket has been elevated and I'm supposed to get a call from Sr. tech support within 24 hours.
    It's been 23 hours and nada... very disappointing.

  • Downloading previously purchased version of Acrobat Pro 7 and upgrading.-

    I installed Windows 7 and now need to put Adobe Acrobat back on my computer.  I understand that Adobe Acrobat 7 and Windows 7 are not compatible.  How do I upgrade?

    you can probably install using compatibility mode.  http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
    there's no upgrade path using acrobat pro 7:  http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html

  • Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

    Hi Everyone,
    I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
    Thank you,
    Danny

    Hi Everyone,
    I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
    Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
    Thank you all for your time and assistance.
    Regards,
    Danny

  • Invalid Serial Number when installing Acrobat 9 on new PC

    Invalid Serial Number when installing Acrobat 9 on new PC

    I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
    Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
    Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
    Issue
    When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
    Solution
    Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
    Navigate to the following folder:
    C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
    The following two files should appear in this folder:
    AdobeConfig.xml
    AdobeConfig.xml.aiwbf
    Delete the AdobeConfig.xml file.
    Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
    Launch Acrobat 8 Standard.
    Additional Information
    On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.

  • Adobe Acrobat 7.0 - invalid serial number

    I have a new computer so I tried to install Acrobat Pro 7.0 on my new computer but received a message saying it is an invalid serial number. I got the serial number from my products under my adobe id. Please help! I need my adobe acrobat pro on my new computer!!

    You need to get a special version along with a special serial number.  See the following...
    CS2: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l 
    https://helpx.adobe.com/creative-suite/kb/cs2-product-downloads.html

  • How can Adobe Acrobat have an invalid serial number, but yet still be able to successfully install?

    (with the invalid serial number causing it to not be able to be registered with Adobe Systems, Inc.)
    Adobe Systems says the serial number is invalid, but the product successfully installed as normal with no errors.
    If the serial number is invalid, shouldn't the installation have terminated and stated that the serial number is invalid?

    Hi caseyclaassen,
    Acrobat would continue the installation even without serial key but then it will be good only for 30 days.
    After the trial poeriod is over, it will prompt you to enter a valid serial number to continue using it.
    If you have purchased a valid serial number and still getiing this error, you might want to refer to the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html

  • Invalid serial number when I re install premiere elements 10

    I am getting a message that I have a invalid serial number when I try to re install premiere elements 10. It is the correct number fropm the box.

    weeone001
    That happened to me trying to install Photoshop Elements 12 on Windows 7 64 bit. In all my years of working with these programs, that was the first time that ever happened. Is your Premiere Elements 10 on Windows or Mac. I think that i remember some Mac issues in this regard.
    Activation problems can only be corrected by Adobe, and John T. Smith's second link in post 1 can help you with that.
    But, before you seek Adobe Chat, shut down the computer and try the installation again.
    I was about to contact Adobe Chat, when the second or third time around, the serial number took. Servers issues??? Never did find out. And, I was not typing in the wrong numbers.
    As an aside, if you have Premiere Elements 10 and NVIDIA video card, please let us know if you experience any unexplained display issues. There is an epidemic of such going around. The fix, for now, is to roll back the video card drive version. More on that as indicated.
    Please update us on your progress.
    Thanks.
    ATR

  • Invalid Serial Number: OEM Adobe Elements 8

    I bought a computer and Adobe Elements 8 came on the computer. I re-installed the computer. I have the two original disks and the disk sleeves. The serial number is on the sleeve with the text "Adobe Elements 8" above the serial number. I am now trying to install it on the computer it came with.
    It says invalid serial number. I have reviewed the serial number four times to make sure that it is correctly entered. There is no error code.
    I contacted Adobe Customer Support through chat and he stated that I needed to post it here.
    Can someone please help?

    Ive had a the same problem re-installing phtoshop elements 7 that originally came free with my VAIO laptop. Although my serial numbers has be registered (by me when I first got the laptop) and it is clearly shown on my Adobe Account ID when I re-install its not accepting my serial number.  I've re-installed premiere elements in the same way and that had succeeded so I cant understand why photoshop elements is behaving differently as they both came free with the laptop at the same time.  I've also been onto 'chat' and a very polite 'customer service representative' told me that I need to find my solution in the user forums.  So, not much help there! and not much customer service either! So I'll carry on the search for a solution and post back here if I ever get one; providing that I can find the time to keep searching of course.

  • Getting invalid Serial Number during install

    Installed Acrobat Pro 9
    Used SN as per my account profile
    But getting "Invalid Serial Number" error message

    Hi victora60929315,
    I would recommend you to refer this KB document : Error "Invalid serial number" | Acrobat 9 | CS4
    Please let me know if you need any further assistance.
    Regards,
    Rahul

  • How do I download a previously purchased version of Adobe?

    I recently had to rebuild a computer and I can't figure out how to download my previously purchased version of Adobe Acrobat X Pro Student and Teacher Edition from the Adobe web site.

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    Acrobat X Pro, Reader, and Suite:
    http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

  • I cannot download a previously purchase version of photoshop elements on a new computer. I get and error 413...header length  too large

    I cannot downlaod a previously purchsed version of photoshope elements on a new computer...I get an error 413...header length to large...what do I do?

    That's a browser error. Nothing to do with Adobe software.
    Clear your browser cache and cookies. Or use a different browser.

  • HT1391 I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer

    I have a new computer and cannot access my previously purchased music from here. The error message says I need to authorize this computer??

    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

  • I need help in downloading and installing a previously purchased version of Photoshop Elements 12: AD012822594 1057-0247-4177-3303-6451-8067  or   1057-0904-6949-7119-8323-9165

    I need help in downloading and installing a previously purchased version of Photoshop Elements 12: AD012822594 1057-0247-4177-3303-6451-8067  or   1057-0904-6949-7119-8323-9165

    Please do not share serial numbers  or Order numbers on Forums . Serial numbers and order numbers  are very confidential.
    You can only share serial number with Adobe Customer support staff.

Maybe you are looking for