I cannot install or remove old itunes, install is looking for an msi

When I try to upgrade to lates Itunes or Quicktime, I get error message saying it cannot find an msi on a network drive. Same error message if I try to uninstall the existing itunes.

Follow these instructions to completely remove Apple software
http://support.apple.com/kb/HT1923
Then use free Ccleaner to repeatly repair your registry until it's fixed.
http://www.piriform.com/ccleaner/download/standard
download iTunes again from Apple.
http://www.apple.com/itunes/
If you have 64bit Vista or Windows 7, look for the seperate download of iTunes for that further down the page.
Once installed, use the Apple Software Update under your Start Menu to fully update all Apple components.
Your content will remain on the drive in the Music > iTunes Folder, nothing is deleted.
You  should be making backups of your content regularly, either through  iTunes or via copying the iTunesFolder in your Music folder to a  external drive.
Windows  is notorious for having "other" issues that make it unstable, we as  volunteers helping others can't always resolve those issues.
After doing the steps above, stand by and others may be able to assist you.

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  • First time buyer on itunes store, its looking for answers to security questions i dont remember answering, what do i do

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  • TS4124 i didnt have issues with itunes before. but pc asked to download new version. i did. when i click itunes i get my original music, but when i click store...i get nothing. i watched tutorial...wont open itunes store. im looking for  music

    i didnt have issues with itunes before...but pc asked to download new version. i did. when i click itunes i get my original music, but when i click store...i get nothing. i watched tutorial....but still cant open itunes store. im looking for music to buy.

    Hello bogley
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