I cannot install the latest version of itunes as I have old versions of bonjour and quicktime. I can't remove these programs either. Help please as I have tried almost everything I have found so far on the the web.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

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TS3899 I just installed the latest software update on my iPhone this weekend (9/22/12), and now I can't get email. I've restarted and closed all my apps to no avail. I'm able to get email on my laptop, so it's not a problem with my provider. Any ideas?

I just installed the latest software update on my iPhone this weekend (9/22/12), and now I can't get email. I've restarted and closed all my apps to no avail. I'm able to get email on my laptop, so it's not a problem with my provider. Any ideas?

Originally we were getting the error that the phone could not connect. Then, after deleting the account multiple times and re-adding it again, the error message CHANGED to having to log in to Yahoo and authorize.
When we went to Yahoo in a regular browser and logged in there was an alert telling us about connection attempts so it disabled mobile/iphone connectivity. It required that we change our password FIRST.
Then, we went in to Manage Apps and Webpages and saw that iPhone was not there but Facebook was.
After all of this went back to the phone and deleted then re-added the account again and SUCCESS!
It now also shows up on the Yahoo Manage Apps and Webpages.
Hope this helps someone else. Please consider giving me points if it does or like the post.
Fred

HT1925 I was trying to make sure that all my Apple software was uninstalled, and I still can't remove C:\Program Files\iPod\. I went to the Task Manager and it is not listed in the Processes tab. What do I do now?

I was trying to make sure that all my Apple software was uninstalled, and I still can't remove C:\Program Files\iPod\. I went to the Task Manager and it is not listed in the Processes tab. What do I do now?

Are you looking for iPodService.exe?
Might be better to run services.msc from the run dialog and shut down the service polietly.
tt2

I just got a new used iPod nano 6th gen and I registered it, but it will not sync. I had an exsisting iPod nano that I no longer have, but I do have itunes on my computer. When I try and sync it, it flashes 'syncing' then stops. Help please!

I have looked all over itunes for help, please help me figure this out. I just want to sync the music from my itunes accout from my old iPod onto my new one that I got off of ebay. I have registered it but it will still not work. Is there anything I can do? Should I call Apple? Can I reregister it? Is there some other way for me to connect it to my account? Please help me:(

The ! sign before the song means that the actual song is no longer on your computer and/or iTunes library.

I have tried to install the upgrade to iTunes on my Windows XP system. It tells me that I have an older version of Bonjour on my system and that it can not remove it. I have also tried to uninstall what is on my system and it will not uninstall! Help?

I have an older version of iTunes on my system. I have tried to install the upgrade and it talls me that I have an older version of Bonjour and that it can not remove it. I have also tried to uninstall what is on my system and it will not do it. Help?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

I installed the latest update of itunes and now I can't even open itunes. I have Windows 7.

As seen above. I installed the latest update of itunes, as an admin on my windows 7 and now nothing is working. I already deinstalled itunes. But nothing is working. Could please someone help. It's the 11.1 or 11.2 update I think

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

I have iPod apps (from the App Store) like ABC player, NBC player and Facebook. Can I view these via Apple TV on my tv?

I have iPod apps (from the App Store) like ABC player, NBC player and Facebook. Can I view these via Apple TV on my tv?

This is app dependend. From each app, look for the AirPlay icon (square with the triangle). You may see it or not or you may also see only an audio icon (like probably for ABC and NBC) as some app prevent video AirPlay.
For Facebook, the anwer is no. In order for it to work, you need AirPlay mirroring which isn't supported on iPod.

Just installed the latest upgrade for iTunes. Cannot open iTunes store?

Just installed the latest upgrade for iTunes. Cannot open iTunes store?

Hey there Ray Neilson,
It sounds like you are able to open iTunes but cannot access the store. I recommend the troubleshooting from the article named:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Note: The hosts file may be blocking the iTunes Store.Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
Drag the original hosts file to your desktop.
Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
When Notepad opens, choose Edit > Select All.
Choose Edit > Delete.
Choose File > Save.
Close Notepad.
Right-click the duplicate file, and choose Rename.
Type "hosts" (without quotation marks) and press Enter.
Restart your computer and try connecting to the iTunes Store.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
If the issue persists, try the troubleshooting in this article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
All the very best,
Sterling

How do I fix my Iphone if I have already updated to the latest version of itunes but it says there is an error and cant be restored?

My Iphone 4 crahsed a few months ago when I tried to update and i have used Itunes already and it updated to the latest version of itunes but it says there is an erro and cannot be restored, I'm not sure why it is saying that, can I get some help?

Hi Alyssa_fagundes,
Thanks for the question. Based on what you stated, it seems like you need help restoring an iOS device. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario

I just upgraded my mac book to 10.6.8 and downloaded the new version of itunes. When I try to open it and error message appears saying, "The iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder.

I just upgraded my mac book to 10.6.8 and downloaded the new version of itunes. When I try to open it and error message appears saying, "The iTunes Library file cannot be found or created. The default location for this file is in the "iTunes" folder in the "Music" folder."
I have tried a few things but iTunes closes right after i click okay. Anyone know anything?

Look in your Home > Music folder. There should be an iTunes folder there and it should have a number of files and folders including one called library.itl You want to guide iTunes to that file. If you don't see that file or folder then in your next post you will have to be very specific as to what you do see or how you have your iTunes set up because that's where it should be according to default settings.

HT5654 Trying to install the latest update for itunes...error received "service apple mobile device failed to start. verify thay you have sufficient priveleges to start system services"...? I have unistalled and tried to reinstall???

Trying to install the latest update for itunes...error received "service apple mobile device failed to start. verify thay you have sufficient priveleges to start system services"...? I have uninstalled and tried to reinstall???

Hello Kimberly0914,
It sounds like you have tried to launch iTunes after a recent update due to this error message, and you cannot install iTunes after uninstalling. I recommend the troubleshooting from the following article to help you named:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Then download and install iTunes with this link:
http://www.apple.com/itunes/download/
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT1222 i have installed the latest update for itunes, (win 8 os) itunes no longernplays my music???

i have installed the latest update for itunes, (win 8 os) itunes no longernplays my music???

Hi Mike H555,
If you are having issues with iTunes after an attempted update, including device recognition issues, you may find the following articles helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden

The latest update for iTunes 11.1.3, iBooks 1.0.1, Mail 1.0 won't update/install properly.

I recently installed Mavericks. The latest update for iTunes, iBooks and Mail do not install properly. I have tried updating individually and the Appstore indicates that they're installed. However after every restart the Appstore shows that the same update is available. I checked the applications folder and clicked on the 3 apps to "Get Info" and they're all still the old versions. I've repeatedly tried to update and install and the Appstore history has shown that I've tried over and over again. Any solutions would be appreciated please!

I'm having this same issue, except Mail and iBooks are both installed, but showing as need to be updated (to same version already installed several days ago). iTunes was also doing this until I manually installed it, but the other two still won't be recognized as updated. I did a sudo softwareupdate -i -a and that failed as well. So I did a
sudo softwareupdate -v --reset-ignored -l and showed this update is somehow broken
Not the only ones: https://discussions.apple.com/message/23716085#23716085

I have PS 4,5,and 6 installed on my Macbook Pro as well as Lightroom 4 and 5. Can I remove PS 4 and 5 and LR 4? PS 4 is the total install and PS 5 and 6 are upgrades. LR 4 is the full package with LR an upgrade.

I have PS 4,5,and 6 installed on my Macbook Pro as well as Lightroom 4 and 5. Can I remove PS 4 and 5 and LR 4? PS 4 is the total install and PS 5 and 6 are upgrades. LR 4 is the full package with LR an upgrade.
I need space!

First let me disabuse of a misconception: All Adobe upgrades are FULL installers. Whether you buy them as upgrades or new versions does not make an iota of difference. The upgrade installers do not need to find a prior version installed, they just prompt you for the old serial number as well as the old one, and they do not rely on the old version in the least.
Second, the time to uninstall an older version is BEFORE upgrading to a newer one. Otherwise, the uninstaller from the older versions will mess up with your new install. There are a gazillion files that are named the same and in the same locations as the new one.
Your best bet now is to uninstall ALL the Photoshop versions you have installed, including the newest one, one by one, then run the Adobe CS Cleaner Tool, then run Repair Permissions from Apple's Desk Utility, and finally re-install the latest version.
The other alternative, if your boot HD is large enough (very doubtful in case of a laptop like a Mac Book), is to leave all versions on it.
Your choice.

TS1538 Problem with instal of the latest update of iTunes on my Windows 8 computer

I have installed the latest update of iTunes on my Windows 8 computer but now have a problem in that iTunes does not recogise my iPhone. I get a message that I need a new version of "Apple Mobile Device Support". However, I can't delete the old file? I get a message saying "The older version of Apple Mobile Device Support cannot be removed. Contact your technical support group."
Any suggestions?

I've not had this problem since getting windows 8 but did previously use a free program from Microsoft called "windows install clean up" which I found online (at that time I needed to remove a stubborn QuickTime programe from windows 7).
May be worth a search for if you've got time. It worked amazingly before and remomved programs that otherwise refused to be unintalled!

I cannot install the latest version of itunes as I have old versions of bonjour and quicktime. I can't remove these programs either. Help please as I have tried almost everything I have found so far on the the web.

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