I cannot open my scanned document

when it gets thry scanning the document is on my desktop as a .jpg, but will not open. it says the document is not supported. it was working last week, but no longer. why?
thanks Joe

Hi Joe,
Reader doesn't open files that are saved as .jpg or .bmp; it can only open files that are saved in .pdf format. But, I see that you have Adobe PDF Pack, so you can actually convert those JPEGs and BMPs to PDF format! Just log in to your account at https://cloud.acrobat.com using your Adobe ID and password. Click Create PDF, then click Select Files to Convert to PDF, and  navigate to the folder with your scanned images. Select one and click Choose. Your image file will be converted a PDF file, which you can open in Reader.
Best,
Sara

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