I cannot open pdf documents after installing Reader XI

Hi I have just installed Adobe Reader Xl. I now cannot open any pdf document - the screen is blank and closes after about 10 seconds. When running the trouble-shooter it states there is a compatibility issue. I have re-installed, I have looked at my internet options settings but still cannot resolve the issue. Do you have any suggestions? I am running Windows 7 and Norton 360 Premier Edition software.  Regards Doug

Interesting that when I installed ReaderXI I wasn't asked to accept terms.
Cheers
Quoting Pat Willener <[email protected]>:
Pat Willener http://forums.adobe.com/people/pwillener created the 
discussion
"Re: I cannot open pdf documents after installing Reader XI"
To view the discussion, visit: 
http://forums.adobe.com/message/5684309#5684309

Similar Messages

  • Cannot open pdf files after installing app

    I have installed the adobe reader app on my tablet but when I try to open a pdf file it downloads and when I try to open it from my downloads it says cannot open file. Please help!

    Can you share the sample pdf file where you are encountering this issue? Also possibly a screenshot of the error you are receiving?

  • Adobe Reader XI I cannot open pdf documents, change or delete the program

    Hi, After installing Reader XI I cannot open pdf documents, change or delete the program! please help

    ilana.
    Sorry you are having issues with the forum. I wasn't asking you for your information. You may be subscribed to all of the threads if you got this.
    I would suggest going to the "forum comments" forum and seeking help there.
    It's here ---> Forum comments

  • Why can't I open pdf's after install of adobe reader? Should I see it in system preferences?

    Why can't I open pdf's after install of adobe reader? Should I see it in system preferences?

    There are can be reasons PDFs cannot be opened. For example, some forms created with Lifecycle Designer cannot be opened.
    Are you sure the file is a PDF? Can you open it in Adobe Reader or Acrobat on a Mac or PC? Does it give an error message when you try to open it?

  • Why won't Safari open PDF-documents after uninstalling Adobe Reader?

    Hi.
    I wonder why Safari won't open a PDF-document after I uninstallet Adobe Reader. Prior to my installation of Adobe Reader, Safari opened PDF's without any diffyculty.
    I've tried to reset Safari but it didn't seem to help at all.
    What do I do?
    Thanks
    Mike

    There might be a residual plug-in interfering with Safari's PDF opening capabilities.
    Installed plug-ins are listed via Safari > Help menu.
    They are located in
    /Library/Internet Plug-ins
    and
    ~/Library//Internet Plug-ins
    (tilde is home folder)
    charlie

  • I cannot open PDF documents correctly. I get an error on the page that says there is an error on the document. Neither Adobe Acrobat or Reader work.

    I cannot open pdf files that are maps correctly . Some of the data layers are missing. I get a warning message that there is an error in the document and I should contact the originator. I have both Adobe Acrobat and the free version of Reader but neither will open them. When I forward them to other clients, they cannot open them either but can open them from the original sender.

    Open Tools/Options/Advanced/general/Config. editor, copy mail.server.default.fetch_by_chunks into the search box, double-click the preference to make its value false, OK, restart TB, and see if you still have problems with pdf attachments.
    For messages that have already been received in IMAP accounts, you can force a re-download by selecting the Message Source (Ctrl-U), then try to open the attachment.

  • Download problem with JSF: Cannot open PDF-file after opening WORD-file

    Hello,
    I have a JSP (created with Java Studio Creator) which displays a table with links to different files. Some links open PDF-documents, other for instance DOC-files (msword). I download the file as follows:
    public String downloadFile(String fileName) {
    try {
    int dotIndex = fileName.lastIndexOf('.');
    String fileExtension = "";
    String contentType = "";
    if(dotIndex > 0) {
    fileExtension = fileName.substring(dotIndex+1, fileName.length());
    contentType=CONTENT_TYPES.get(fileExtension.toUpperCase()).toString();
    if(!fileExtension.equals("") && !contentType.equals("")) {
    // method that reads file to the byte array
    byte[] fileContent = getContentOfFile(new File(fileName));
    FacesContext faces = FacesContext.getCurrentInstance();
    HttpServletResponse response = (HttpServletResponse) faces.getExternalContext().getResponse();
    response.setContentType(contentType);
    response.setContentLength(fileContent.length);
    response.setHeader("Content-disposition", "inline; filename=\""+fileName+"\"");
    try {
    ServletOutputStream out;
    out = response.getOutputStream();
    out.write(fileContent);
    } catch (IOException e) {
    e.printStackTrace();
    faces.responseComplete();
    catch(Exception ex) {
    return ("!!!ERROR: downloadFile(fileName) - Could not completely download file "+ fileName + ex.getMessage());
    return "";
    contentType is application/pdf if it`s a PDF-file or application/msword if it`s a word-file.
    fileName contains the full file path.
    link-properties:
    <ui:hyperlink action="#{showOriginalPDF.hyperlinkShowPDF_action}" binding="#{showOriginalPDF.hyperlinkShowPDF}"
    id="hyperlinkShowPDF" immediate="true" onClick="testSubmit()" target="_blank" text="#{currentRow.value['display']}"/>
    and the code of the JS-function testSubmit() (without this function I couldn�t get the right row selection in the hyperlink-table):
    function testSubmit() {
    document.getElementById('form1').submit();
    return false;
    All pdf-links are working fine and the correct document is displayed in a new browser window. but if I open a WORD-document and after that I click on another link to a pdf-file, the WORD-file is loaded again in the new window. Only if I close the window which contains the WORD-document, I can download the correct pdf after that.
    Is something wrong with the response header (I tried "attachment" instead of "inline" too but without effect)?
    Can anybody help?

    More than you asked for but good stuff. Permissions is buried in there somewhere.
    Reading
    [Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
    [Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
    [Disk Utility's Repair Disk Permissions 10.0-10.6|http://docs.info.apple.com/article.html?artnum=25751]
    "Try Disk Utility" (modified from [http://support.apple.com/kb/TS1417])
    1. Insert the Mac OS X Install disc that came with your computer (Edit: Do not use this disc if it is not the same general version as what you have currently on your computer, e.g. use a Tiger disc for a Tiger drive, not a Panther disc), then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Mac OS X volume.
    6. Click Repair. Disk Utility checks and repairs the disk.
    Then boot in Safe Mode, (holding Shift key down at bootup; takes longer to boot this way so be patient), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    [Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]
    [What is Safe Boot, Safe Mode? (Mac OS X)|http://support.apple.com/kb/HT1564]
    [Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]
    [Mac OS X 10.4, 10.5- Computer shuts down during Safe Boot|http://support.apple.com/kb/TA24054]

  • Cannot open a document in adobe reader x

    I cannot open a document(.pdf)  under recent documents as i get an error message that the file cannot be found? Why?  I did open both of them the other day. Under recent files both of these documents are listed in duplicate. Thanks for your help.

    This means the file was moved, deleted, or on a network share or device that is no longer available..

  • Cannot open PDF document in IE8

    On a computer with Windows XP, IE8 and Reader XI     (11.0.3) we cannot open a document within Internet Explorer.  The "add-on" exists in the "run without confirmation" however it will not open the document.  I did note that in trying to open the "PDF of Reader XI Help" it did download the document, and listed the size of the document but it would not open it.
    Thank You Pat G

    Hi, T.
    When you import a PDF into Photoshop to get some images placed inside the PDF, there's no need to rasterize the file. This is because the feature is a bit hidden in the dialogue screen of "import PDF". Look in the upper part of the dialogue and you'll see "Select: page". Go into that drop down and select instead "image" (the exact wording may vary as my PS is a Spanish one).
    Then, you'll be offered all the image boxes inside the PDF. They'll be imported "as is", no resampling or rasterizing needed.
    Hope it helps
    Posted form Spain

  • Cannot open pdf documents in Safari

    I use Yahoo Mail and cannot open pdf attachments (via Safari) like I used too.  Safari attempts to open but stalls.  I have the latest Adobe Acrobat Reader installed App.

    Take the adobe stuff out of /Library/Internet Plug-ins.

  • Please help - cannot open pdf documents!!

    I have downloaded and installed the latest version of Adobe Reader on my MAC. However when I go to open a pdf I get the following message. Before viewing PDF documents you must launch Adobe Reader and accept the end user license agreement, then quit and relaunch the browser. How do I do this???

    Mac HD/Applications
    Double click the Reader app there and accept the agreement. You may then open PDFs in your browser.

  • I cannot open PDF files since installing Firefox 4. Have tried everything. Help.

    I installed Firefox 4, and now I cannot open PDF files. I have tried everything, including disabling PDF download, re-installing Adobe Reader, etc etc. Nothing seems to work.

    I was under the impression Foxit was a pdf viewer rather than an addon for Firefox, but maybe there is more than one application with a similar name.
    I did not notice mention of foxit in the help, but add-ons are not always mentioned.
    * https://support.mozilla.com/en-US/kb/Opening%20PDF%20files%20within%20Firefox#os=mac&browser=fx35
    * general articles
    **[[Using the Adobe Reader plugin with Firefox]]
    ** & [[Opening PDF files within Firefox]]

  • Set firefox to open pdf documents in adobe reader via script or GPO

    I am trying to change the settings of 400+ Windows 7 PCs with 2-10 users per PC. They all use Firefox and Adobe Reader XI. I would like to know how to use the Mozilla Administrative Template or how to create a GPO to change the default pdf viewer in Firefox to Reader XI. i need a way to be able to configure it so when a user logs into the PC via our domain login Firefox will be automatically configured to open PDF's from Firefox in an Adobe Reader window, otherwise we have to manually configure it and that gets very frustrating after the 2nd PC

    From: Test Screen Name [email protected]
    Sent: Sunday, August 04, 2013 11:32 AM
    To: gunner0490
    Subject: I'm not able to open PDF files in Adobe Reader XI.
    Re: I'm not able to open PDF files in Adobe Reader XI.
    created by Test Screen Name <http://forums.adobe.com/people/TestScreenName>  in Adobe Reader - View the full discussion <http://forums.adobe.com/message/5565198#5565198

  • Cannot open pdf files while the Reader instance is running

    Today I suddenly noticed that if I try to open pdf file while the Reader instance is already running (even if it has no pdf files open), the cursor just blinks one or two times without any further activities. So the only way to open files now is by closing the previous instance and starting the new one. I think this problem started to appear after upgrading to 11.0.3. I am using Windows 7 32 bit.

    I narrowed the problem: it happens if the file is in a directory which is a join point on the NTFS file system (i.e. a link to another directory), where the link source is in turn a join point itself (i.e. we have a two-level NTFS directory link). As this is rare, it could be not a problem of the particular version of the Reader, it just probably happened by coincidence that after upgrading the first directory I accessed was of this kind.

  • Cannot open pdf documents for about a month now.

    a blank popup opens when I try to open pdf documents.

    I had this problem, I checked my add-ons one by one as suggested and it was the Avast online security add-on slowing me down on Google. Disabled it and FF works ok.
    No idea why the avast add-on would do that? Still using the full version of avast but not the add-on.

Maybe you are looking for