I cannot open this PDF file in Acrobat 8 Pro or in Acrobat Reader on Windows 7 64-bit

I have a PDF file that I could open on my Windows XP 32-bit laptop in Acrobat 8 Pro or in Acrobat Reader.  I then upgraded to a Windows 7 64-bit laptop.  But now in Win7-64, I cannot open this same file using the same apps (Acrobat 8 Pro & Acrobat Reader XI). 
When I try to open it in Acrobat 8, it does not load and instead a popup windows appears saying -
Adobe Updater
Some components needed to complete this operation are missing but information about them may be available on the Adobe website. Would you like to search the Adobe website for the missing components? 
And I can choose either the OK or Quit buttons.  When I click OK, a web browser starts and goes to this website -
http://www.adobe.com/special/adobe_update_manager/?type=Filter&name=FOPN_foweb&version=0.0 .0.0&lang=en_US&os=Windows&osver=6.1.7601&appid=acrobat8pro-en_US&cpu=intel
This webpage says -
Adobe Update Manager
Adobe cannot locate the requested plugin. New plugins will be listed on this page. Currently there are no plugins.
So now I am stuck, no direction to go.  I am left without any solution from Adobe for Acrobat on this file.
When I try to open this PDF file in Reader, it does not load and instead a web browser is spawned loading the webpage -
http://plugin.fileopen.com/Default.aspx?bhcp=1
This is the FileOpen Plug-in for Adobe Acrobat/Reader, which prompts to -
Please click OK to download the FileOpen Plug-in Installer for Adobe Acrobat/Reader 
I click on OK, download and run the Installer file, accept the terms, and installed the FileOpen Client (x64) B928.  Upon completion, it prompts to Finish.  But it does not automatically bring Reader up or try to load the file.  So I try again to load the PDF file into Reader.  But once again, the file does not load and the web browser is spawned loading the same FileOpen Plug-in Installer link.  I click OK again, and start the same FileOpen Client process.  This time, it recognizes that I have FileOpen Client installed, and the window gives me two choices, Repair or Remove.  So since I apparently need this Plug-in, I choose Repair.  The process seems to complete the Repair.  But when I try to load the file, it still brings me back to the FileOpen Plug-in webpage.  So now I am stuck again, and left without any solution from Adobe for Reader on this file. 
I tried Adobe support.  But apparently Adobe does not support past releases of their products (Acrobat 8), and also does not give free support for the current version of their free products (Reader XI). 
Can this be fixed? 

How is Acrobat 8 not fully Windows 7 compatible?  I see discussions on this Adobe Community saying how Acrobat 8 does work on Windows 7 and with 64-bit.  It appears that if Acrobat 8 is updated to the latest version, then this should fix AA8-Win7 issues.  And I am at the latest AA8 version, 8.3.1. 
And how are Acrobat 8 and Reader XI are not compatible?  I have always had Acrobat and Reader installed on the same PC, without ever having any issues.  And Adobe allows the installation of one after the other.  So apparently Adobe allows them both to exist together.  If they are incompatible, then why would Adobe allow them to exist together? 
Anyway, I did uninstall the FileOpen Plug-in and the Reader XI, then reinstalled the FileOpen Plug-in.  So now Reader is not installed and only Acrobat 8 is installed.  I then tried to load the PDF file, but I still get the Acrobat 8 error described above. 

Similar Messages

  • Open multiple pdf files using Acrobat Reader?

    Can we open and switch between multiple pdf files using Acrobat Reader?

    Of course, but if it's Reader X or later each file will appear in its own window. This can't be changed.

  • Open a pdf file with Acrobat Reader/Pro from a https site using ie

    Hi!
    I somehow don't manage to open a pdf file directly with Acrobat Reader/Pro when trying to open it from a https site and using ie8.
    With http sites everything works just fine.
    Are there any settings to enable this with https sites?
    Greetings
    Laura

    Reader is a different product
    http://forums.adobe.com/community/adobe_reader_forums

  • How to open a pdf file in Acrobat Reader from a webdynpro application

    Hi,
    I need to open a pdf file stored in the server from a web dynpro application. The pdf needs to be opened in the stand alone reader at the client and not in a reader embedded in the browser.
    Cheers,
    Krish

    Hello,
    I'm fairly new to webdynpro and am trying to  render a pdf via webdynpro.
    The webdynpro application runs but I see only a blank screen with the title.Is there any specific setting I need to do in order to view this pdf?I have used the FileDownload-UIElement.
    Thanks in advance
    Biraj

  • How to open a pdf file using Acrobat reader in Java?

    Or if you can just tell me where in the tutorial is the section that discuss running other application from Java, I'd appreciate it. My assignment(at work, not school) is to make a class that receive a pdf file, which is passed by RMI, and display it in a child window or in a JDesktopPane. Thank you.
    kindo

    Hi Kindoo,
    try using Runtime.exe(fileName)
    Nagaraj

  • How do I open a PDF file in Acrobat Reader?

    I am having trouble opening PDF downloads.  I keep getting error messages.  What do I have to do?

    What errors? How are you trying to open those files? What versions Reader and OS?

  • Can't view PDF files using Acrobat Reader X

    We made many PDF files available on our Web site. In the past few weeks we noticed that users who were using Acrobat Reader X and Internet Explorer 8 or 9 were not able to view some PDF files. Basically, when they clicked a link to display a PDF file, the screen would be cleared and the status bar showing "Loading ...KB/...K/B" would be displayed. The status bar would move a bit and then got stuck. The PDF file would never be displayed. Sometimes, my users could click the Back button to go back the previous Web page and sometimes they had to close or kill the IE window. Small PDF files seemed to be fine. I was able to repeat this problem on PCs running Windows XP and Windows 7. I also tested clicking the same PDF files with PCs installed with Acrobat Reader 9 and I was not able to cause the problem to occur, so I am pretty sure that this problem is related to Acrobat Reader X. I also noticed that if I unchecked the "Display PDF in browser"  option in Acrobat Reader X so that PDF files would not be displayed inside the Internet Explorer window, I would be able to view all PDF files without any problems.
    I also did an experiment by resaving many PDF files using Acrobat Pro (Reduce File Size...) to be compatible with Acrobat 8 or above. I was able to open these PDF files using Acrobat Reader X but when I used a PC with Acrobat 9, it would get stuck instead. Most of my PDF files were created a long time ago and we usually made it compatible with Acrobat 5 or above.
    I saw that some people reported some problems with Acrobat Reader X but I did not see a solution except uninstalling Acrobat Reader X and installing an old version of Acrobat Reader instead. Anyone has any ideas why this is happening and how to fix this problem?
    RJ

    Sounds like you got the trial of Acrobat. Go to add/remove programs, get rid of it, the download the free Reader from http://get.adobe.com/reader/

  • After the trial of Acrobat XI ended I cannot open any pdf files.  what should i do?

    the trial of acrobat XI expired and now I cannot open any pdf files.  What should I do?

    Hi carolyncipriano
    Only 2 Solutions for you...
    1. Either Purcahse Adobe Acrobat and Use the Serial key to Activate your Acrobat.
    2. Or Download the free Adobe Reader to View your PDF Files...

  • I cannot open any pdf files from internet with this reader.

    I cannot open any pdf files with this reader, please advise.

    What is your operating system?  What is your browser?  What is your Reader version?  What exactly means "cannot"?

  • I cannot open a pdf file with aole-mail. I can open pdf files from windows explorer. I have associated pdf with adobe reader. My operating system is window

    I cannot open a pdf file with aol e-mail. I went to preferences in Adobe Reader but did not know what to enter for Incoming IMAP and outgoing SMTP. I can open pdf files from windows explorer as  I have associated .pdf files with adobe reader. My operating system is windows 7.
    When I try to open the pdf file within aol e-mail I get a message: 'Your security settings do not allow this file to be downloaded'.  I have not changed my security settings (Tools, Internet Options, security).

    Or http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

  • I cannot open some pdf files online with Reader XI (like sample forms in Help section).

    I cannot open some pdf files online with Reader XI (like sample forms in Help section or IRS.gov or credit card statements).  I have uninstalled Reader XI, cleaned and reinstalled.  I have no problem right-clicking and downloading and then viewing the files.  No problem viewing acrobat files.  I'm runnnig Windows 7,  IE9.     I can acces them through Chrome.

    RESOLVED
    I found two suspect programs that were installed within the last 48-hrs that may have caused the problem
    1) - Libre Office - latest update.  This is a fork of Open Office.  (unlikely)
    2) - ManyCam video manipulation software  (likely)
    Following info here, I opted to try to open an Adobe PDF file that was on my hard drive.  When I did, it refused and IE10 gave me an ActiveX error (AHA!!).   When I checked the installation of ManyCam, it had installed a version of DirectX that may have over-written the resident versions or disabled them somehow.
    I uninstalled ManyCam but left Libre Office's update in place, then I ran a system restore from a point 24-hrs before the installations.
    This resolved the problem 100%.
    So, the suggestion here is that there may be one or more program in the wild that is interupting the ActiveX or DirectX systems.  They may be running or installing an older version.  In this case it appears the handlers were broken.
    Once the system restore had completed I was able to open Adobe PDF files within my IE10 browser from the Internet as well as open PDF files from my hard drive.
    Note that this same issue also clearned up a problem I was having with the Comodo Dragon web browser, which is a fork of the Chrome project.  Once I eliminated the suspect program and ran the system restore all was well.  In the instance of the Comodo browser it was unable to open or reach anything - dead white screen below the menu bar.
    So my suggestion would be to take an inventory of recent program installations, remove/uninstall them, run system restore from a date before the suspect programs were added, and see what happens.  In my case that fixed the problem.

  • For the best experience, open this PDF portfolio in Acrobat 9 or Adobe Read

    Hi,
    For the first time I am aware of a user has received a PDF that cannot be opened in Preview.
    The pdf opens to a splash screen showing, "For the best experience, open this PDF portfolio in Acrobat 9 or Adobe Reader 9, or later." There is a large button showing " Get Adobe Reader 9"
    It is a 15Mb document but we cannot get beyond the splash screen in Preview so I have had to install Reader 9 for the user.
    Turns out the document is a very basic slideshow. It seems this is a new (to me) format of PDF which forces users to install Reader.
    Is there any way these image portfolios can be opened within Preview so I don't have to install Adobe Reader bloatware again?
    Thanks,
    b .

    Is there any way these image portfolios can be opened within Preview so I don't have to install Adobe Reader bloatware again?
    I doubt it, but perhaps others have better info...
    You can ask Apple to expand Preview's capabilities here:
    http://www.apple.com/feedback/macosx.html
    Personally I have never found Preview to be a complete substitute for Adobe Reader and always have both on my machine to deal with pdfs, which have a large number of possible variations in terms of version, features, and encodings.

  • Why i cannot open a PDF file even with abobe 9

    why i cannot open a PDF file even with abobe 9

    Please supply screen shot when it is asking for updates. (Do not send as email, use CAMERA icon). This is important, there are many fake updates.

  • I downloaded Redear to see if it could open an old .pdf file.  Now I cannot open any .pdf files.

    What is wrong with Reader?  Having loaded it I now cannot open any .pdf file in my computer or on email.

    Wallabykangaroo wrote:
    I gave up loading then scouring out Adobe products each time it told me Flash Player was loaded but was nowhere to be found on my system.  I have now done what I expect is the intention in that I have downloaded the full Adobe trial pack, which they then expect me to purchase.
    Cannot get over the impression that the fault is deliberate.  Building in the requirement for all users then loading a weak link, that drives you to purchase.
    Shockwave is FREE... Flash Player is FREE.... Adobe Reader is FREE... Adobe AIR is FREE... Those four products are, and always have been, FREE... Flash Professional, which is for creating and editing Flash animation and video files, is a paid licensed product. Acrobat Professional, which is for creating and editing PDFs, is a paid licensed product. Neither Flash Player nor Adobe Reader have any links to prompt an upgrade to the professional version of software for the file format. Never have. Viewing Flash content and PDFs needs to be universally available to the public who receive such content over the Internet. Creating and editing Flash files and PDFs is not something that everyone needs, so it's only available at a cost for those who need it and choose to use Flash Pro or Acrobat.
    There are Creative suites with several Adobe applications for everything from photo and graphic editing, to video editing, to making e-readers, to web design, but those are for developers of the individual media.

  • I cannot open any pdf files in Safari on my Mac Book

    I cannot open any pdf-files using Safari anymore. Does anybody know what is going on?
    Thank´s a lot!

    Found the solution online!
    An easy way to locate a file is to open the Finder. From the menu bar click Go > Go to Folder
    Type this in exactly as you see it here >     /Library/Internet Plug-ins
    If you see the PDF Browser plugin, move it to the Trash.
    Relaunch Safari to test.

Maybe you are looking for

  • How to use the TCP/IP in Java?Thanks!

    How to use the TCP/IP in Java?Thanks!

  • [ADF-11.1.2] Locking issue with SQL 92

    I see one Locking issue with SQL92 Oracle ADF Application. ADF Version: [ADF-11.1.2] Database: Oracle 10g Express Edition Situation 1: With Following setting: File: Application Resource > Description > ADF META-INF > adf-config.xml     <startup>     

  • No video or screen sharing on iChat 4 between identical MBP's and OS

    Hi, like many others, i'm experiencing problems with audio/video calls and screen sharing on iChat 4. It's really important since my dad lives abroad and is 80 years old, so i need to help him out by taking over control of his MacBookPro when he need

  • Inserting image into table

    hi, i m create table, then create procedure, procedure is successfully compile, but when i m trying to insert image into table it error out. for inserting image i go with EXECUTE insert_image_file(1,'C:\sunset.jpg'); sunset.jpg is image which i want

  • Seperate license required for ODI

    Hi, Whether seperate license is required to use ODI, if user is having a support contract with oracle for Hyperion Enterprise edition.....or can we use developer version of ODI 11g because only one Admin user is required.... I heard like 10.3 version