I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember them. How do you change you security questions with out knowing them?
I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember the answers. I tried going to appleied.apple.com but I won't allow me to change my security answerswithout answering the original questions. How do you change you security questions with out knowing them? I need help.
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support
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Can anyone help?I get the error
we could not complete your itunes store request unknown error occurred 50
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I have tried disabling my firewall, but nothing changes. -
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See Kappy's previous discussion.
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Welcome to the Apple Support Communities,
I had a similar issue and it was an easy fix for me. First you need to log out of your account completely in the Mac App Store. Quit the application. Re-open the Mac App Store. Click log-in, enter your Apple-ID and password. Now when the screen pops-up that has all of your billing/credit card information on it DO NOT select done. Instead select View my Account, then select View hidden purchases. There you should be able to find iPhoto. Hope this helps if not let me know. I'm still searching solutions for you.
Connor -
I am a resident of Canada. I cannot purchase any items from ITunes Store because I cannot update my billing address correctly. It is always default to US address. Why?
iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Apple ID Support - Manage Account
http://www.apple.com/support/appleid/manage/
Switching an iTunes Store account to a different country
http://www.ilounge.com/index.php/articles/comments/switching-an-itunes-store-acc ount-to-a-different-country/
Cheers, Tom -
I have been unable to purchase apps from the app store as i have forgotten the answers to security questions, please help!
http://support.apple.com/kb/HT5665
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I can no longer purchase anything at the iTunes store. I get error 45064
For the past 18 months I have not been able to purchase items here in Germany. My situation is a bit odd, I have my computer and IP in Germany, my billing is a USA account. I continually get error 45054. No matter what I do, it does not work. I've even gone so far as to cancel my account and delete all iTunes files, nothing works. However, when visiting the USA, I brought my laptop, joined iTunes and was able to purchase music. However, the second I tried to do so, with the same laptop, after returning to Germany, I received the same error notice.
I suspect it's a tax issue, music purchased here in Germany through iTunes is significantly more expensive than the USA site. I'd like find out if an iTunes technician can figure this one out, perhaps even remoting into my computer.If you are in Germany then you can only use the German iTunes store - you have to be in a country to use its store, using a country's store when not in that country is a violation of the store's terms (terms that you've agreed to) and Apple could permanently disable your account.
Edit : just noticed that your tagline says Windows
This appears to have worked for at least one person : -45054 error on 1 profile, but not the other
Or you could try the troubleshooting on this page which has been posted in response to a couple of 45054 threads : Can't connect to the iTunes Store - Apple Support
If they don't work then you could try asking in the iTunes For Windows forum on here. -
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The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Cannot purchase anything on the app store
No one answered my last question, and I am extremely frustrated as the issues I'm having are for pointless reasons.
I uploaded two iTunes/App store gift cards today, worth 30 dollars.
I have been using the device I uploaded them on for nearly 2 years.
I received a pop-up saying I was accessing the store through a new device (I wasn't).
I needed to "verify" my account through security questions. I was unable to do so, (I shouldn't have had to, I was using the same device as always...), so I attempted reset the questions. After I did, and pressed "save" in the reset questions screen, the page just sat there loading till safari said that "this page could not be reached because safari could not reach xxxexamplexxx.apple.com"
So, I tried purchasing what I wanted to purchase again. Now, instead of asking for verification questions, the app store takes me to this dead link:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/SignInToResetQnA?l ocalang=en_ca
It will sit there, not loading, for 10 minutes, and eventually the "this page could not be reached because safari could not reach xxxexamplexxx.apple.com" screen shows up on Safari after about 10 minutes.
This all could have been avoided had I just simply been allowed to use what I uploaded, straightforward.the app store takes me to this dead link
It's not a dead link. Your Internet connection isn't working properly. Restart the router and the broadband device, if they're separate. If there's no change, see below.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
No longer able to purchase anything in the iTunes store
As of yesterday, I can no longer make purchases. Pressing the "Buy" button just doesn't do anything. Any word from Apple about this problem? I can see others are experiencing the same issue.
I have the same problem. Looks like the latest iTunes upgrade will not work on older operating systems. Can't understand why they would make a change like this and lose many loyal customers. I was renting movies and buying music regularly right up until yesterday and now I can't buy anything. My latest iTunes version is 10.6.3, I hear the most recent iTunes is 11.1. I'll need a new computer to run that.
Is Apple able to do a fix so customers with older OS can still buy from them? -
So I wanted to buy an app on my new iphone 5 right? Well, the store popped up, window was asking my password all the usual. Until it asked for the answers to my security questions. They were my first teacher, and my favorite teacher. Now because I made this account almost 6 years ago, I honestly cannot remember the answers to these questions! I cannot recall if I had put my actual FIRST teacher's name, or if it was the first teacher who pooped into my head. Ad my favorite teacher? Well that changes daily so who the heck knows what I had then. I just want apple to reset everything for me and let me choose new security questions. I did it for my sister's account, but it won't let me until I answer these darn questions. Someone please help!!
Reset Security Questions
There are several different methods. Try one. If it doesn't work,
then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
How come my debit card shows all these dollar charges from itunes, especially since when i try to purchase something says please contact itunes store.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I cannot get anything off the App Store because it says cannot connect to iTunes?
It won't let me download off the App Store?
use this: http://support.apple.com/kb/TS1368
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Cannot download anything from the iTunes store
Whenever I go to download an app, song, or movie on my new iPad 3 I get an error message saying: 'MZCommerce.CreditBalanceMismatch.Mobile_message'
I have done a hard reset, signed out of my iTunes account, and reset my network settings. Sometimes it will download 4-5 apps and then say the error. Thanks for your help.Other people are reporting the same message (e.g. here and here) - problems have also been reported on the iPad's App Store app with the Purchased tab being blank. I assume that Apple are having some problems.
You can try this; Keep the Powerbutton and the Homebutton pressed at the same time until you see the Apple logo on your iPad screen.
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