I cannot to set family sharing for my family. When i open to iCloud section in settings it says "There's no family information". Why ?

As I said in subject I cannot to set family sharing for my family. When i open to iCloud section in settings it says "There's no family information". Why ?

Yes, to clarify - we get a message that says "(he) is already a member of the Family"... but on my iPhone, it still shows that he is not, ie. that the invitation is still pending acceptance.
A bit more detail - when I enter his name (or even .me email address) at the 'Add Family Member' screen on the iPhone, the system will not accept it. ie. I enter his credentials, hit 'Next', and it does not progress to the next screen...
Bizzare. And he's the one who really needs to be enrolled, not so much my wife - who is successfully signed up!
Hope there's some solution to this...
Help Apple!!!!

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